Anonymous

The etext is a junk system

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it constantly logs me out after 10 minutes of inactivity. It is annoying and wish to turn it off. Also at times they have access codes which they sold which don't work. and they also billed me for those non functional access codes. and then I had to go to customer service where I was put on hold for 2 hours trying to fix it. Truly etextbooks and online access codes suck. find a new company who wont screw you. ostensibly that is for security so someone else won't steal your work. But I would like a setting which allows me to never sign out. Also a lot of the time it will constantly ask for your password and the password you set up, it won't accept, it says incorrect password. and you know it is correct. so frustrating.
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Reason of review:
Bad quality
Anonymous

Worst educational resource for teaching material

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I have used Pearson Online as a teacher, a tutor, and as a student and I can definitively say it is the worst educational product I have ever used (in all three capacities). With the students I teach/tutor, I find that good, well disciplined students struggle to keep up with and understand the coursework and/or the online program.

The interfaces are difficult to navigate and the sequence of coursework is not intuitive. Often the biggest struggle I deal with my students is getting through the initial registering and login. Often this process takes one full tutoring session to complete (1 hour). After getting past registration, login continues to be cumbersome and often requires multiple logins in one session.

I have never been booted out of programs as much as with Pearsons Online (particularly their remedial math). After the frustrations of the login comes the content itself. I tutor/teach sociology and several different histories which are disciplines that require and build on critical thinking and analysis. However, the textbooks and course homework is not objective and is full of loaded questions.

They force a student to accept the presented view as absolute truth, then apply critical thinking to defend the non-objective question. REVEL is Pearsons sociology platform and is the worst violator of non-objective loaded questions (i.e. Why is social-conflict theory the right/best way explain deviance? Give three examples of how conflict-theory improves each of the three tiers of society.

FYI, social-conflict theory evokes rioting and chaos to evoke social change for the lowest rungs of society at the expense of the wealth and safety of the upper class. i.e. Baltimore riots = white flight) As a tutor, it is extremely difficult to present a complete picture with pros and cons using Pearsons products. They present one-sided information and often very politically charged information which blurs the lines between fact and popular sensationalism of the moment.

When it comes to history, Pearson presents history through the present-ism lens of only seeing history through societies current values, and not the historical context in which events occurred. This does not allow students to make the connections between past and present, only to view history with disdain and the present as the highest form of society. This does not allow learning from the past (which is the whole reason to study history) and turns history into a monotonous continuum of arbitrary facts and dates. When working with students using Pearsons remedial math program, the same login issues occur.

However, the math is a learn-on-your-own teach yourself program without any instructor input (or even a teacher/professor in the classroom). There is no aid or explanation of coursework, formulas, or equations, only the antiquated program that easily looks like it was written and not updated for at least fifteen years. The result is students that fail the remedial course three or four semesters in a row at the expense of $800 tuition and $200+ for a Pearsons online access code. So what is the result of Pearson education?

Students who spend most of their time navigating a complex interface, then surfing through superficial "educational resources" Pearson offers as supplemental to help clarify topics but rarely actually adds value (slow loading maps, photos, etc.). This leaves students overwhelmed and with less time to learn how to think critically, form an argument, analyze, contextualize, learn conjugations rather arbitrary terms for technical grammar, and quite frankly, they don't learn for fear of not answering exactly the Pearson algorithm correctly. Rather than continue to support Pearson the useless monopoly holder on education in the U.S., I would like to see innovative, driven companies with useful tools, simple-to-use interfaces, brilliant people at the helm, and missions of education above profit business models used for our education rather too-big-to-fail, too-lazy-to try companies like Pearson driving our education.

Duolingo, Quizlet and Khan Academy are just a few resources that yield far better results/performance than the Pearson junk we are stuck with. If not, schools can continue to pay me to deal with their Pearson confused, frustrated, and falling behind students.

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Loss:
$1100
Cons:
  • Ease of use
  • Quality
  • Content
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

Everything takes 10x longer

Every time I try to submit one assignment on MySpanishLab, the program freezes up and every button except "submit" works. I have to exit out and start completely over after it already took me 20 minutes to listen to the terrible-quality recording at the lowest possible (and therefore warped) speed and type out answers to the questions. The textbook is sporadically organized and the vocabulary sections don't even tell you the English definitions. You have to scroll all the way to the end of each chapter to find the correct definitions. All exercises require a classroom setting, which is obviously pointless for an online self-paced course. Silly program, unfortunately necessary for my degree.
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Reason of review:
Bad quality
Anonymous

Horrible business. Horrible Customer service. Waste of time.

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Oh so many things. Submitted a support ticket and never ever get a response. It sits there for months before you get an email saying: We recently assisted you with the following inquiry to Pearson Customer Support: If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days by either calling us and referencing your case number, or by replying to this email. We hope you were satisfied with our support! We’d appreciate if you took a moment to share some feedback about your experience via a brief survey. Your feedback will help us to understand what we do well and where we might improve as we strive to provide the best service possible. No support was ever given. avoid buying anything from this con artist establishment.
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Pros:
  • Material
Cons:
  • Customer support ignoring support tickets
Reason of review:
Poor customer service

Preferred solution: give me the advertised price before I have to report your site to the FTC

Anonymous

Pearson customer service not trained and not competent.

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I spent a good hour trying to explain to a rep that my daughter needed the links that were referred to in her text. Her school had put the text on blackboard, but not a link to the supplemental material. She desperately needed the material because she is dyslexic. The rep talked in circles for an hour before getting her supervisor to talk to me. He asked for a screen shot of her blackboard. I had to log onto her computer to get it. She had given up and gone to bed. While I was doing this, he hung up on me. Incredibly discouraged, my daughter dropped out of school. Thanks Pearson. Ann Melody G (1/23/2017, 11:42:28 PM): Hi, my name is Ann Melody. How may I help you? Me (1/23/2017, 11:42:45 PM): Hi, my name is Laura Ann Melody G (1/23/2017, 11:42:56 PM): Hello Laura. Me (1/23/2017, 11:43:29 PM): I am contacting you in an effort to help my daughter. She is dyslexic, so would have a very hard time writing this herself. Me (1/23/2017, 11:43:45 PM): She is taking a college history class. Ann Melody G (1/23/2017, 11:44:03 PM): Thank you for the information. Me (1/23/2017, 11:44:09 PM): The class does not have access to Myhistorylab. Me (1/23/2017, 11:45:36 PM): Does the lab include The History of World Civilizations (Craig) and if so, can she access it somehow? Ann Melody G (1/23/2017, 11:46:09 PM): Thank you for the information. I'd be more than happy to check that for you. Ann Melody G (1/23/2017, 11:46:17 PM): May I have the user name? Me (1/23/2017, 11:47:03 PM): She doesn't have a user name. As I said, her class is on Blackboard and they do not have access to Myhistorylab. Ann Melody G (1/23/2017, 11:48:11 PM): Does she have an account here in Pearson? Me (1/23/2017, 11:48:18 PM): No Ann Melody G (1/23/2017, 11:49:00 PM): All she need to do is click the link that her instructor provided. Me (1/23/2017, 11:49:15 PM): Her instructor did not provide a link Ann Melody G (1/23/2017, 11:49:22 PM): needs* Me (1/23/2017, 11:49:32 PM): Her class does not have access to Myhistorylab Me (1/23/2017, 11:49:48 PM): Not just her. The whole class. There is no link. Ann Melody G (1/23/2017, 11:50:35 PM): Because if it is through Blackboard, they have the link that will route them to access the course. Ann Melody G (1/23/2017, 11:50:46 PM): And give them the steps on how. Me (1/23/2017, 11:50:46 PM): No. They don't. Me (1/23/2017, 11:50:50 PM): No Me (1/23/2017, 11:50:57 PM): I already saw the steps Me (1/23/2017, 11:51:08 PM): I looked at the video on your site Ann Melody G (1/23/2017, 11:51:09 PM): They have to contact their instructor. Me (1/23/2017, 11:51:20 PM): The link does not exist in her blackboard Ann Melody G (1/23/2017, 11:51:27 PM): May I have the link, please? Me (1/23/2017, 11:51:39 PM): Does MyHistorylab include her book? Me (1/23/2017, 11:51:48 PM): That is what I am asking you. Me (1/23/2017, 11:52:11 PM): If not are there older audio files from previous editions that she can access somewhere? Ann Melody G (1/23/2017, 11:52:53 PM): Let me double check here. Ann Melody G (1/23/2017, 11:53:04 PM): Please bear with me. Me (1/23/2017, 11:53:12 PM): Ok, thanks. Ann Melody G (1/23/2017, 11:53:19 PM): One moment. Ann Melody G (1/23/2017, 11:54:34 PM): Does she have a course ID? Me (1/23/2017, 11:56:28 PM): As I have explained, no. There is no course id because they are not connected to MyHistorylab. The name of her book is "The History of World Civilizations" authors Craig et al. Please check to see if there are supplemental materials for this book on MyHistorylab Ann Melody G (1/23/2017, 11:56:57 PM): Thank you. Ann Melody G (1/23/2017, 11:57:48 PM): But she can access through Blackboard? Me (1/23/2017, 11:57:55 PM): No Me (1/23/2017, 11:58:18 PM): There is no link on Blackboard for MyHistorylab Ann Melody G (1/23/2017, 11:58:37 PM): So, means she doesn't have an account on Blackboard? Me (1/23/2017, 11:59:19 PM): Yes, her class in on Blackboard, but there is no link on Blackboard to MyHistorylab Ann Melody G (1/23/2017, 11:59:31 PM): Thank you. Ann Melody G (1/24/2017, 12:01:23 AM): I'm still checking my resources on here. Me (1/24/2017, 12:01:39 AM): Thank you. Ann Melody G (1/24/2017, 12:02:22 AM): Hello Laura. Ann Melody G (1/24/2017, 12:02:34 AM): Thank you for waiting. Ann Melody G (1/24/2017, 12:04:24 AM): Upon checking my resources here, I would suggest to contact the Admins of the School of your daughter. And let them know that there's no uploaded link for the MyHistory on Blackboard. Ann Melody G (1/24/2017, 12:06:13 AM): The school admins has all the information for the courses. Me (1/24/2017, 12:06:16 AM): Do they have to pay extra for the link? If so, I don't think that will happen. Is there a way she *** connect if I pay for it? I will, but need to know that the materials relevant to her book are there. Not all books are connected according to what I have seen on your site. Ann Melody G (1/24/2017, 12:07:52 AM): No need to pay for the link. Only the school admins can answer all the questions because we only have limited resources here. Ann Melody G (1/24/2017, 12:08:08 AM): They upload the link that your daughter needs. Me (1/24/2017, 12:08:42 AM): So...you don't know if the materials are included on your site? If you don't know, I doubt that her school would have that information. Ann Melody G (1/24/2017, 12:09:18 AM): They have the information for that because they are uploading the link for the course. Me (1/24/2017, 12:09:45 AM): Except that they DIDN'T upload the link. Me (1/24/2017, 12:09:54 AM): That is what I keep telling you. Me (1/24/2017, 12:10:52 AM): They did not upload a link for MyHistorylab, just the Blackboard for their instructors tests and (limited) resources. Ann Melody G (1/24/2017, 12:11:00 AM): I can see the book here on our Pearson Store, The History of World Civilizations" authors Craig et al. Me (1/24/2017, 12:12:24 AM): Yes, I know it's at the store. I want to know if it is on MyHistorylab. There are references in the book to documents and audio files that can be viewed there, but when I tried to buy a link, the book did not come up as being included in the lab. Me (1/24/2017, 12:14:12 AM): If it is not there, is there someplace she can get audio files from the book? Does anyone there understand learning differences? If so, perhaps I could speak to them. Ann Melody G (1/24/2017, 12:19:28 AM): I understand your concern. However, I would like you to verify if the course that your daughter will be taking is link to Blackboard or directly with MyHistoryLab. And on this note, the instructor will be the best person to contact. Me (1/24/2017, 12:20:45 AM): I just told you several times that it isn't. I'm sure her instructor knows that. If the college has to pay extra for the link, they didn't buy it. What else do you think he will tell me? Ann Melody G (1/24/2017, 12:21:59 AM): Again, for Blackboard link courses, the school provides an account to each student wherein the course is already there. Once you have access the Blackboard account, you have to click on the course and register or create your Pearson account. Afterwards, you'll be asked to purchase or enter your access code. Me (1/24/2017, 12:22:09 AM): Is there some mysterious reason that you can't even tell me if the materials are still connected to MyHistorylab??? Me (1/24/2017, 12:22:31 AM): There is NO LINK on Blackboard!!! Ann Melody G (1/24/2017, 12:22:43 AM): Now, for courses that are not linked to blackboard, you have to register directly to MyHistoryLab and register for your course. Me (1/24/2017, 12:22:49 AM): I have told you this at least 10 times now! Me (1/24/2017, 12:23:27 AM): She can't because her class is on Blackboard, but there is NO LINK to MYHISTORYLAB Me (1/24/2017, 12:23:42 AM): I need to speak to someone who can actually listen to me. Me (1/24/2017, 12:23:50 AM): Who is your supervisor? Ann Melody G (1/24/2017, 12:24:26 AM): Hi. This is Jhan. One of the supervisor here on Pearson. Me (1/24/2017, 12:24:40 AM): Ok Me (1/24/2017, 12:25:04 AM): I am trying to help my dyslexic daughter get access to MyHistorylab Ann Melody G (1/24/2017, 12:25:07 AM): How may I help? I'm actually checking this case. Ann Melody G (1/24/2017, 12:25:15 AM): Alright. Me (1/24/2017, 12:25:37 AM): Her class is on Blackboard. There is no link...as I have repeated ad nauseum. Ann Melody G (1/24/2017, 12:26:36 AM): Can you send me a screenshot of your Blackboard account? Me (1/24/2017, 12:27:50 AM): Unfortunately, no. I am on a different computer now and my daughter has given up and gone to bed. I don't think I can access her Blackboard. Ann Melody G (1/24/2017, 12:28:26 AM): I understand. However, I would like to check it if possible for me to see if this case will be transferred to our higher level of support. Me (1/24/2017, 12:28:43 AM): You will simply have to believe that I spent quite some time looking through it. Following the directions on your site to find a link and it did not exist on her Blackboard. Ann Melody G (1/24/2017, 12:28:54 AM): I thank you for your patience. Me (1/24/2017, 12:29:04 AM): In the tools section on the left, there was no link. Ann Melody G (1/24/2017, 12:29:22 AM): That is what I'm wondering as well. If the course is really link to Blackboard, the link should be there. Me (1/24/2017, 12:29:35 AM): Nor was there one anywhere else. Ann Melody G (1/24/2017, 12:29:57 AM): That's why again, I'd like to ask for the screenshot. Because we don't have access to Third Party site which is Blackboard. Me (1/24/2017, 12:30:11 AM): I understand. Ann Melody G (1/24/2017, 12:31:04 AM): We can support Pearson concerns, but aside from that I mean regarding the links on the Blackboard, we don't have access to it. Me (1/24/2017, 12:31:05 AM): Just a minute, I will see if I can access her Blackboard, or if it is still up on her computer, I'll take a screenshot and email it to myself. Ann Melody G (1/24/2017, 12:31:18 AM): That's great. Thank you. Ann Melody G (1/24/2017, 12:34:23 AM): Are you still there? Ann Melody G (1/24/2017, 12:36:43 AM): I have not received a response from you for some time. Would you like me to keep this chat window open for you? Ann Melody G (1/24/2017, 12:38:42 AM): Since I have not heard from you yet, I will now close this chat. Please feel free to chat with us again if we can be of further assistance. Ann Melody G (1/24/2017, 12:38:58 AM): Thank you for contacting Pearson Education and have a great day!
View full review
Loss:
$600
Cons:
  • Lack of english
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Guest

Wow...thank you for posting that. I have tried to contact them twice and have been also very frustrated with the language barrier and lack of familiarity with products.

Guest

They just outsource and hire temps and they dont train well Everyone is lost and just trying to hang on to their poorly paid job

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Anonymous

Pearson View Lied to me

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I called to reschedule my CNA exam 8 days prior to exam date due to coming down with a bad cold with flu symptoms. Technically. I am 62 unemployed with no healthcare . First I was told to hold on to see if the rules could be bent due to my sickness. After holding on 10 mins. The customer service rep comes back to see if I was still on the phone. She asked me to hold on again for 5 more mins. Coming back on the phone to tell me I need a doctor's statement because Georgia State CNA Licensing was very strict. That of course was a bunch of crap. I call the State Licensing Board and was told that Pearson Vue made that decision to not reschedule. A way to to keep someone money. Poor customer service.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Worst education program offered to students

Pearson has not enabled me to excel in my education but regress in my education. As a student, I have experienced nothing but frustration.

Let me give you an example. You go to a question. It’s asking you to find the slope. You put down for an example, 3x.

Or y=3x. No, it wants something that it never asked for. This is very repetitive and annoying with Pearson. Their wording of questions is horrible.

Teachers have to literally paraphrase every problem so the students can understand it. The five question quizzes are absolutely horrible. One question wrong, you get a B minus. Get two wrong, then you fail.

Is this trying to measure the learning growth or is this measuring the anxiety when given *** five questions? I am not blaming the person reading this, but as a student I cannot believe my teachers would pick such a horrible program.

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Reason of review:
Bad quality
Anonymous
map-marker Indianapolis, Indiana

Pearson is the ABSOLUTE WORST!!!!!!!

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I'm a student (surprise there) and Pearson has repeatedly screwed me out of money. I buy a textbook produced by them that comes with an online program (which cost a small fortune to buy) with mandatory assignments, .

What does Pearson do!? They don't give me the desired or even needed access to my course. Instead, halfway through the semester, access to the program is denied for no reason, saying my subscription has expired. I contact support and they tell me that it is indeed expired and that the only way to gain access again is to pay said small fortune again!

But wait, that's not all! They "offer short term subscriptions to their products, which are still pricey, but will get me through the semester." Thanks but no thanks Pearson!

I pray every day that God will burn this company to the ground so that all the people, especially students that they've screwed, can gather and collectively *** on the ashes! I hate this company and can't wait until I never have to use a product or hear the name Pearson again!

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Loss:
$170
Cons:
  • Everything but the customer service reps
Reason of review:
Screwed by this company time and again.

Preferred solution: Give me the damn access I paid for and stop with this whole "limited access" ***

Folashade Dzg

Pearson You Are A Disappointment

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Ordered a textbook copy of my online book. When I received it, it was *** loose-leaf paper. They really couldn't provide ones that are already bound together? Also had an issue with them taking my money , returning it to my account, and taking it again in two separate transactions. This company is garbage and I hate my professor for choosing a book I cannot get from Chegg or any other company that sells HARD COVER ones for cheap! Can't even return this! Complete waste of my money and time waiting for them to ship it! Pearson is trash and should shut down.
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Reason of review:
Bad quality
Anonymous

EText not opening

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Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a gentleman named Erick. Let's just say, he went beyond to assist me with my problem. Turns out is was a browser issue. Despite the fact I said I'll call Apple customer support, Erick wasn't about to let me get off the phone until he had exhausted all his problem solving skills. In the end, I was highly satisfied because I was made to feel that my concerns mattered, and I didn't have to waste time calling and waiting for an apple rep to help me out. Erick is from the Philippines and I'm in the U.S. ⭐️⭐️⭐️⭐️⭐️ Not a pissed customer. Just wanted to acknowledge excellence
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Reason of review:
Good customer service
Anonymous

Absolutely terrible- doesnt work with any web browser, website is glitchy and slow.

Basically, I am required to use these services, and they SUCK. Not only do web browsers randomly fail, when you allow cookies to work the site STILL wont work. The inputs on the site are EXTREMELY annoying, and it does not allow you to go back, you have to delete what you have done up until that point, kind of like a typewriter. The program is archaic, and is consistently terrible. Overall, I would give it 0 stars out of 5 if I could. No more can be said about such a tragic excuse of a website. {{Redacted}}
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous

Art History

The book continually stops loading, and I have to exit all browser activity and reopen. It's frustrating knowing when you want to get on and do homework you're ebook won't let you access any relevant material.

In the past, I have used many different online ebook services, and this one is by far the worst.

Unfortunately, my University class is utilizing these ebooks in a few online courses for homework.

Otherwise, I would be inclined to request a refund and buy a hard copy.

Shortly after looking at the user interface, you'll notice how friendly, and intuitive it appears. However, the negative characteristics associated with this ebook service easily outways any other benefits.

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Reason of review:
Damaged or defective
Anonymous

Horrible company

A horrible parasite of a company making money off people who have no choice but to use their horrendous offerings. Their books suck, their tests have little relevant to the subject matter. In Indiana you’re obviously in bed with some politicians in order to keep them selves on the forefron in Indiana you’re obviously in bed with some politicians in order to keep themselves In the position to be able to sponge everybody. Avoid these bastards like the plague if you’re lucky enough to have that option.
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Reason of review:
Bad quality
Anonymous

Incompetent reps top to bottom

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Tried to get a desk copy for over a month prior to teaching a course. After reaching out to different representatives on more than one occasion by every method known, still no book. Incompetent... I teach several intro courses and hundreds of students a year. I am done with this company.
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Reason of review:
Order processing issue
Liann Fax

HORRIBLE LACK OF SUPPORT

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I now have several bad experiences with Pearson, but am stuck with them because the college requires them for some courses. In one course, I would do the work online, but Pearson didn't record the score when it sent it to the instructor. Two people in tech support said they could see my answers, but that the "summary" showed zero or even "no participation". I forwarded their emails to the instructor. When the instructor called them about this, they denied there was a problem. Next course: I got temp access and began the course. When trying to register, however, it kept saying they had an error and I should try back in an hour. This went on for nearly a week. Tech support did nothing except tell me to "wait longer". OH, then they told me to buy the ebook which would have the code. It didn't. They said I needed to contact the Pearson Store. I did that 4 times and they never responded. I finally bought ANOTHER book from the college bookstore with a code. I've tried contacting "Person Reps" for my school out of desperation, asking for someone who can help. They don't answer the phone or reply to email. PEARSON REALLY STINKS. They hide their phone numbers except for the useless tech support.
View full review
Loss:
$178
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

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