Pearson Education
Reviews and Complaints
The etext is a junk system
Worst educational resource for teaching material
I have used Pearson Online as a teacher, a tutor, and as a student and I can definitively say it is the worst educational product I have ever used (in all three capacities). With the students I teach/tutor, I find that good, well disciplined students struggle to keep up with and understand the coursework and/or the online program.
The interfaces are difficult to navigate and the sequence of coursework is not intuitive. Often the biggest struggle I deal with my students is getting through the initial registering and login. Often this process takes one full tutoring session to complete (1 hour). After getting past registration, login continues to be cumbersome and often requires multiple logins in one session.
I have never been booted out of programs as much as with Pearsons Online (particularly their remedial math). After the frustrations of the login comes the content itself. I tutor/teach sociology and several different histories which are disciplines that require and build on critical thinking and analysis. However, the textbooks and course homework is not objective and is full of loaded questions.
They force a student to accept the presented view as absolute truth, then apply critical thinking to defend the non-objective question. REVEL is Pearsons sociology platform and is the worst violator of non-objective loaded questions (i.e. Why is social-conflict theory the right/best way explain deviance? Give three examples of how conflict-theory improves each of the three tiers of society.
FYI, social-conflict theory evokes rioting and chaos to evoke social change for the lowest rungs of society at the expense of the wealth and safety of the upper class. i.e. Baltimore riots = white flight) As a tutor, it is extremely difficult to present a complete picture with pros and cons using Pearsons products. They present one-sided information and often very politically charged information which blurs the lines between fact and popular sensationalism of the moment.
When it comes to history, Pearson presents history through the present-ism lens of only seeing history through societies current values, and not the historical context in which events occurred. This does not allow students to make the connections between past and present, only to view history with disdain and the present as the highest form of society. This does not allow learning from the past (which is the whole reason to study history) and turns history into a monotonous continuum of arbitrary facts and dates. When working with students using Pearsons remedial math program, the same login issues occur.
However, the math is a learn-on-your-own teach yourself program without any instructor input (or even a teacher/professor in the classroom). There is no aid or explanation of coursework, formulas, or equations, only the antiquated program that easily looks like it was written and not updated for at least fifteen years. The result is students that fail the remedial course three or four semesters in a row at the expense of $800 tuition and $200+ for a Pearsons online access code. So what is the result of Pearson education?
Students who spend most of their time navigating a complex interface, then surfing through superficial "educational resources" Pearson offers as supplemental to help clarify topics but rarely actually adds value (slow loading maps, photos, etc.). This leaves students overwhelmed and with less time to learn how to think critically, form an argument, analyze, contextualize, learn conjugations rather arbitrary terms for technical grammar, and quite frankly, they don't learn for fear of not answering exactly the Pearson algorithm correctly. Rather than continue to support Pearson the useless monopoly holder on education in the U.S., I would like to see innovative, driven companies with useful tools, simple-to-use interfaces, brilliant people at the helm, and missions of education above profit business models used for our education rather too-big-to-fail, too-lazy-to try companies like Pearson driving our education.
Duolingo, Quizlet and Khan Academy are just a few resources that yield far better results/performance than the Pearson junk we are stuck with. If not, schools can continue to pay me to deal with their Pearson confused, frustrated, and falling behind students.
- Ease of use
- Quality
- Content
Preferred solution: Full refund
Everything takes 10x longer
Horrible business. Horrible Customer service. Waste of time.
- Material
- Customer support ignoring support tickets
Preferred solution: give me the advertised price before I have to report your site to the FTC
Pearson customer service not trained and not competent.
- Lack of english
Preferred solution: Let the company propose a solution
Pearson View Lied to me
Worst education program offered to students
Pearson has not enabled me to excel in my education but regress in my education. As a student, I have experienced nothing but frustration.
Let me give you an example. You go to a question. It’s asking you to find the slope. You put down for an example, 3x.
Or y=3x. No, it wants something that it never asked for. This is very repetitive and annoying with Pearson. Their wording of questions is horrible.
Teachers have to literally paraphrase every problem so the students can understand it. The five question quizzes are absolutely horrible. One question wrong, you get a B minus. Get two wrong, then you fail.
Is this trying to measure the learning growth or is this measuring the anxiety when given *** five questions? I am not blaming the person reading this, but as a student I cannot believe my teachers would pick such a horrible program.
Pearson is the ABSOLUTE WORST!!!!!!!
I'm a student (surprise there) and Pearson has repeatedly screwed me out of money. I buy a textbook produced by them that comes with an online program (which cost a small fortune to buy) with mandatory assignments, .
What does Pearson do!? They don't give me the desired or even needed access to my course. Instead, halfway through the semester, access to the program is denied for no reason, saying my subscription has expired. I contact support and they tell me that it is indeed expired and that the only way to gain access again is to pay said small fortune again!
But wait, that's not all! They "offer short term subscriptions to their products, which are still pricey, but will get me through the semester." Thanks but no thanks Pearson!
I pray every day that God will burn this company to the ground so that all the people, especially students that they've screwed, can gather and collectively *** on the ashes! I hate this company and can't wait until I never have to use a product or hear the name Pearson again!
- Everything but the customer service reps
Preferred solution: Give me the damn access I paid for and stop with this whole "limited access" ***
Pearson You Are A Disappointment
EText not opening
Absolutely terrible- doesnt work with any web browser, website is glitchy and slow.
Preferred solution: Let the company propose a solution
Art History
The book continually stops loading, and I have to exit all browser activity and reopen. It's frustrating knowing when you want to get on and do homework you're ebook won't let you access any relevant material.
In the past, I have used many different online ebook services, and this one is by far the worst.
Unfortunately, my University class is utilizing these ebooks in a few online courses for homework.
Otherwise, I would be inclined to request a refund and buy a hard copy.
Shortly after looking at the user interface, you'll notice how friendly, and intuitive it appears. However, the negative characteristics associated with this ebook service easily outways any other benefits.
Horrible company
Incompetent reps top to bottom
HORRIBLE LACK OF SUPPORT
Preferred solution: Deliver product or service ordered
- Prev
- 1
- ...
- 93
- 94
- 95
- 96
- 97
- ...
- 116
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Wow...thank you for posting that. I have tried to contact them twice and have been also very frustrated with the language barrier and lack of familiarity with products.
They just outsource and hire temps and they dont train well Everyone is lost and just trying to hang on to their poorly paid job