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Pearson MyFinanceLab | Pearson Education review from State College, Pennsylvania

1.1
Details
this company cannot get their act together. first they are expensive. second their books are ridiculously elaborate in describing their formulas, to the point of not being able to understand them. they do not offer any help in figuring anything out. And, god forbid you need to call their technical support, who will not let you talk to a supervisor, OR assist you in anything you can't do yourself. they literally told me they can only access what i can do on my own site, so if you can't see something your supposed too neither can they apparently... ABSURD! teachers, please don't use this company anymore... i am a good student who actual cares and tries to learn this information, but i cannot with a company/software like this!
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Review
#882630 Review #882630 is a subjective opinion of poster.
Reason of review
all of the above
Loss
$110
Tags
  • Scam
  • Myfinancelab

Terrible Website/Video Player | Pearson Education review from Pleasanton, California

1.0
Details
The mymathlab website is completely awful. My biggest issue is with the educational videos I am supposed to have access to. Every single time I try to log in and watch a video, their atrocious video player refuses to work properly, and I can find myself spending upwards of 20 minutes just clicking and refreshing and trying weird "tricks" that have worked in the past to get a *** video to play. And no, this isn't an issue with me or my system, I am a *** computer science major and I have no issues playing videos from anywhere else. This monopoly bs company has no incentive to actually make their products good. Oh also expect to get answers wrong constantly for failing to add non-essential parenthesis and stuff like that.
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Review
#881469 Review #881469 is a subjective opinion of poster.
Cons
  • Poorly designed website and video player
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details
Terrible customer service concerning Pearson Introductory Chemistry textbooks - Pearson Education review
Pearson puts out two incredibly similar textbooks "Introductory Chemistry" and "Introductory Chemistry Essentials." I needed to compare the two to determine which one students in my 80-person course should order. The customer service people at Pearson told me that both...
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Review
#875325 Review #875325 is a subjective opinion of poster.
Product
Pearson Education Introductory Chemistry Essentials Nivaldo J Tro Textbook
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Worst experience on an online course. Tech Support sucks, the worst I've ever encountered and I work in this field. The short end of this long story - they were incapable of figuring out why I couldn't get to my lessons, supplemental materials, quizzes etc but...
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Review
#869936 Review #869936 is a subjective opinion of poster.
Service
Pearson Education Technical Support
Reason of review
Poor customer service

Pearson Education Customer Care Review from Martinsburg, West Virginia

1.2
Details
This company like most companys pay indian workers for their customer service. Which is supposed to be the leader on technology. Well they can not figure out how to make the payment option for the access work. Beyond upset and frustrated. After buy the access code they said it had already been used even though i had to actually scratch the film from the code. So i went to buy the access from the site but it has been down for days. Get on top of these issues immediately. The ceo john fallon is incompetent and the company is a pain to deal with. With over 30 minute waits to talk to a customer service representative to technical difficulties taking multiple hours and days to fix for a technological education system is just crazy.
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Review
#862447 Review #862447 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
My Math Lab is sheer torture. It does nothing to explain the material, it is just a photocopy of the text book. I purchased the text book, but our professor requires us to access the identical information at My Math Lab. It is not formatted in a friendly way,...
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Review
#862423 Review #862423 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Reason of review
Bad quality

Horrible | Pearson Education review from Houston, Texas

1.2
Details
never picks up the phone. They are absolutely useless and horrendous. I cannot believe that they accept this as good customer service. I attempted to use my math lab login code and all I get is an error message on the site so I cannot access my materials and I am on a limited time frame to finish the course work. I have been on hold for over 40 minutes with no pick up at all. i will be sending emails to the head headquarters for this. I will not put up with all of this horrible non-sense while I am attempting to go to school with a full time job. All and all a horrible product with incompetent people providing customer service....if there is any.
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Review
#861503 Review #861503 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Pros
  • Non
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • slow support
I don't know why they say 24/7 support when nobody is answering the phone. I have been on hold for hours and still nothing! They should change 24 hours to ZERO hour support! I just buy an access code from my college's bookstore and it say invalid and I had been trying...
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1 comment
Anonymous
#1171933

You've been hold due to a high volume of queues. ***.

Review
#861157 Review #861157 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
1.4
Details
Standalone vs. Modified - Pearson Education review
According to the course I'm taking at school, all I needed was to purchase the "Physics: Principles with Applications, Seventh Edition" by Giancoli. I purchased this access code through Amazon, but apparently I needed the "Modified Version" instead of the "Standalone."...
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1 comment
Anonymous
#1171934

Try to advocate yourself that Amazon is not affiliated with Pearson. Pearson can replace that if you purchased your access/books to their website. Amazon is selling a cheaper books and access code kits because some of them are used and mismatch products.

Review
#859454 Review #859454 is a subjective opinion of poster.
Product
Pearson Education Website
Cons
  • Error messages
  • Online support
  • Wait time
Reason of review
Poor customer service
Loss
$72
Preferred solution
Let the company propose a solution
Tags
  • Customer service lacking
  • Invalid Access Code
  • San Diego State University
  • Southwestern Community College
  • Mesa College

Incapable Support Team | Pearson Education review

1.0
Details
I know that with Pearson's MyStatLab, I should be able to download the images from the textbook to incorporate into my powerpoint slides. I didn't remember how to get to the online location of these textbook images, so I thought I'd cut to the chase and call customer support. After 30 minutes of waiting for a representative, I have spoken to a representative for 30 additional minutes who obviously has no idea how to use the software. In addition, this person doesn't even understand that I have already purchased an ebook and MyStatLab. AFTER 30 MINUTES. All I want is help finding the online version of the pictures! Pearson has a COMPLETELY INCAPABLE SUPPORT TEAM. Update: I have now been on the phone for 68 minutes, and the last question asked was: Are you a Student or Instructor? Warning - don't waste your time with support.
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Review
#857998 Review #857998 is a subjective opinion of poster.
Service
Pearson Education Technical Support
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution