Hind Bcf

Dumb as ***

They don't speak fluent English
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Reason of review:
Poor customer service
Anonymous

Frustration with Pearson statistic course

There is no direct link to the company unless you want to buy their curriculum. I am a well-rounded person who has decided to go back to school and earn my BSN in nursing and with my first attempt to pass their statistic class I failed miserably.

Their website is confusing, scattered over many clicks of the mouse, and their style of instruction lacks many avenues of clear thinking and decision making.

Your are sent on a goose chase to find out what is going to be on the exams and quizzes, and you are lucky if what you studied is on the test. This style of corporate greed should be stopped and at least give the students a fighting chance to at least pass the class.

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Reason of review:
Bad quality
Brittni Asc

Where did my brain cells go?

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I begin my freshman year utilizing the Pearsons mymathlab which payed $121.00 USD. My first question was, "Why am I paying to do homework?".

As the semester continued, I begin loosing brain cells. I had gone to a physiologist to talk about my anxiety toward mymathlab. I had stated to him, that I am getting the correct answers (which mymathlab marked wrong), was not getting proper guidance, and was overall loosing self confidence. The user interface made by Pearson was confusing and inconsistent.

Many of my colleagues also had struggled with learning and retaining material. Over all this program isn't worth the money and should be avoided if possible.

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Loss:
$121
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

The worst company out there

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I am paying for two products of Pearson, and one of them works. The second one works but only half of the time and some of the functions have never worked.

I talk to the customer service department more than I talk to my husband. I hate this company. I am making my first failing grade in my academic career because I can not contact my instructor and they cannot email me back. There customer service department is a joke!

I am absolutely and utterly frustrated with this company. They do not care to help you, and all they care about is money. Their products are not worth what you have to pay for them. If I get the option to continue my education because of my failing grade, I hope never to use them again.

Their online system is a joke. I remember there study books when I was studying for the SAT and they were right but now with the digital age, they are awful. Freaking joke. Talk to their customer service if you like to laugh though because they are not there to help.

So done!

If I could sue them for some reason I would. Do not take any class where you have to use their products online!

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Loss:
$5000
Cons:
  • Customer service
  • Email function
  • Mystatlab
Reason of review:
I am upset for everything above.

Preferred solution: Price Reduction and for my teacher to be able to email me back.

1 comment
Guest

Pearson is absolute trash. Outdated information that hasn't been true since 2015 are still asked in our class.

It's almost 2020, and according to Pearson, Cassini is still orbiting Jupiter!? What the *** am I paying for here?

Tyler W Fgz

Technical Problems

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I have taken several classes online and a few have required the purchase of Pearson codes to be used in the various labs, such as My Stat Lab, and My Brady Lab. In every one of the classes that used an online Pearson Lab I always experienced some type of unannounced server error at some point.

After spending countless hours scouring the product support website or sitting on hold over the phone these errors were unresolved and prevented me from completing assignments and ultimately cost me grades, the product support was no help throughout the entire process both over the phone and online. Drop out of any class requiring a Pearson lab, its not worth the money or the headache.

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Loss:
$100
Cons:
  • Product support
  • Unannounced server shutdown
  • Cost
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous

Disgusting

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It's absolutely disgusting how much money you have to spend just to use this crap for half a semester.

After all that money, and the program is absolute ***

When doing an entire homework assignment and you get one wrong, it gives you an entirely new question!!!!??? How the *** am I supposed to get something completely different, if I can't get it the first time?

This program is absolute trash. Just got a 66 on a quiz then a 41 on the second? How the *** am I supposed to understand when it changes up?

And I answered them all correctly! Why did I fail in the first place???

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Reason of review:
Bad quality
1 comment
Guest

I do not feel like Pearson My Math Lab is worth the price. The questions will say under the study plan to answer parts a through f.

Yet part a has three questions, part b has three questions and instead of it being a through f it ends up being a through m or a through n. If I get ONE question wrong the whole question is counted as though I got it wrong. I don't think that should be part of a study plan when it counts toward my grade. The question can EASILY take 30 minutes to complete.

In order for me to get it right for my study plan if I miss one part, I have spent an hour on one question because of all of the tedious details they have you answer.

This is not interactive. It is not worth the amount we have to pay as students PLUS pay for the class itself.

Anonymous
map-marker Duluth, Georgia

Racist and Ignorant

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The publisher created a textbook that describes Republicans as hill billies, ignorant and racists
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Anonymous

History Textbook

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Your new history textbook is so racist that I refuse to allow my child to study from it. Your opinion of the 2016 election needs to be kept to yourself and not in a school book.
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Reason of review:
Bad quality
Lewis f Crs
map-marker Harlow, England

Perhaps the worst website I have ever visited.

Pearson Ed’s website is atrocious. Not user friendly, hyperlinks take you to the wrong page. Interactive help is useless. Law express companion websites are non-existent. For a market leader in education it’s embarassing at just how bad Pearson’s website actually is. Awful.
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Reason of review:
Bad quality
Raenell Fnj

I gave the correct answer, but the site told me its wrong

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This is ridiculous! I pay over $100 and this stupid software doesnt do its job. Worst is that my college wants me to use it. I now have to copy and paste, print and take it to my professor. Mathlab, get your act together!
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Reason of review:
Bad quality
Ledora Bwq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Takes forever to load the next question

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I absolutely HATE this site!!! I've frequently come across the main issue that Pearson keeps randomly freezing during assessments, and the only way to fix it is by spending 10-15 mins closing and reopening the tab which is a HUGE waste of time, considering the allotted time for quizzes is ONLY 30 mins. This is a BIG issue because its very hard to finish the quizzes within the time period, hence barely completing a few questions and rushing the remainders. From the reviews I've been reading so far, this recurring issue seems to be very common for students using Pearson. Way too expensive for such a glitchy program should be free instead. I demand a refund!!!
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Loss:
$60
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

Pearson breaks consumer protection and privacy laws.

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Pearson for some ungodly reason has hired overseas' telephone agents who break the law by demanding that your telephone conversation be recorded by Pearson, operating off the Continental United States. I live in a State that prohibits the recording of any conversation on the telephone by a party without the permission by the second party to do so. It is a crime to record someone without their permission. Secondly, Pearson's book code system is corrupt. The textbook was particularly expensive. I purchased it new in order to obtain the "access code." This access code enables people, not of any particular type, to teach themselves with online videos about the book's example.
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Loss:
$200
Cons:
  • Lack of service
Reason of review:
Failure to assist a book purchaser with his or her access code.

Preferred solution: Hire US representatives to fix access code issues. Comply with US Federal Communication Laws and privacy laws of the State of California, which includes its Constitution.

1 comment
Basheer Uem

I am forewarned - Never will I buy bools from this POS company & so will all of my friends

Kaelen B

Horrible

Many times when I was trying to read the book it wouldn't even load. Other times it would tell me that my subscription for the book was up when I had just bought the book 2 weeks ago.

When it did end up loading, it would stop working after a couple minutes and wouldn't let me click on the next page. So I had to reload the browser and start from the beginning of the book and try to find what page I was on. You can't even search the page number either because each section in the chapter of the book has the same page numbers!!

So much extra work and time wasted because of this. Horrible site honestly.

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Reason of review:
Bad quality

Preferred solution: Price reduction

Farrell Ypt

Ridiculous Company/Customer Support

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Every customer support link leads you back to the same form, which only takes you in a circle of useless articles. I get trying to reduce the flood of emails such a huge company can have, but sometimes we actually know we need to talk to a person, or at least get a case #. For a multi-billion dollar company it's embarrassing to have such a mediocre platform and truly terrible customer service approach. Not the agents, but the design of the system. No, don't bother contacting me. With every ounce of power I have, I will do my best to avoid learning with and above all teaching or letting my school teach with such a clueless company.
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Reason of review:
Poor customer service
Nono h

Hot garbage

Garbage product. Charges 100$ and can't even get it to work. No other option means that I'd gladly cut off my junk to burn the CEO alive. SCREW Pearson.
View full review
Reason of review:
Bad quality
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