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Less than zero customer service.

1.0
Details
I was sent the wrong desk copy 3 times in a row. The website won't let me complain because I can't choose my department (math!) out of their list, because they don't have "mathematics" there. Really? I can't e-mail them because they forgot to put "math" as one of the departments at UT Austin. And I can't call them because to find out the name of my service rep, I have to tell them my department, which, again, is not one of the choices. There's no mailing address. The UT math dept causes millions of dollars of math book sales, but there's no way to contact Pearson? I'm on a campaign now to get every department at UT Austin to drop Pearson texts. It's not impossible. And it's what they deserve, since this iron curtain of customer service is obviously deliberate.
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ID
#850780 Review #850780 is a subjective opinion of poster.
Location
Austin, Texas
Product
Pearson Education Website
Cons
  • Customer service and
  • Online support
Reason of review
Poor customer service
Loss
$150000
Preferred solution
Let the company propose a solution

A student's view on Pearson Education

1.0
Details
I am a Florida student currently in eighth grade. I have had Pearson textbooks since I was in the first grade. I have taken either the FSA, or FCAT tests several times per year since I was in the third grade. Heck, I'm pretty sure my IQ test was Pearson. On behalf of all Florida students, may I humbly say, PEARSON IS THE WORST!!! I have always passed these tests, seeing as every year my teachers spend all year drilling it into my brain that the FSAs are the most important thing ever. My grades are absolute stellar, but the school that I go to refuses to let me skip a grade because test scores are down, and they need good students to bring up the average, because these tests determine the amount of funding that our school gets for extracurricular activities. Isn't it ironic that they use test scores to get the activities that we never get to enjoy, because we are constantly studying for these tests. Pearson tests don't just completely drain every ounce of creativity from the atmosphere at schools, they are also inaccurate, as they serve absolutely no purpose gauging the the students's ability to process or comprehend information. Last year was probably the hardest for me, I am usually an A student, but in math last year I had a C, as well as a C in science, which is usually my best subject. Last year somehow I got extremely good scores in both, which was surprising to say the least. This year, I do not have my results back yet, but I am rather pessimistic, not because I did not know the materiel, I did, but because the computer based testing was so confusing. For starters, during my math test I could not enter several answers. On one question it let me type in my answer, but would erase it when I hit enter. I just skipped those, because I had no other choice. On my ELA FSA, it brought me to the login screen twice WHILE I WAS STILL WORKING, and deleted all of my progress. Thankfully, the terrible people at Pearson give students nearly forty five minutes more than they need. Even the slowest kids in my class where finished with an extra thirty minutes on the ELA test, and at least and nearly an hour on the math test. Thank you for reading, and let me just say that Pearson standardized tests are the absolute worst. Pearson is such a large company, it is nearly impossible to find a textbook that they are not involved with, but if you are a state looking to replace your current standardized test look for one that Pearson does not develop, or deliver.
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ID
#849325 Review #849325 is a subjective opinion of poster.
Location
Sneads, Florida
Product
Pearson Education English Language Arts Practice Exam
Reason of review
Not as described/ advertised

Worse math program ever.

1.2
Details
I would throw it out and start over. Everything from the font to the organization makes it difficult to understand and study. A student should not have to spend days figuring out how to use the program before they can start their homework. The font is tiny and difficult to read and cannot be magnified. The graphs are horrible as well. The e-text book starts an explanation at the end of a page and then finishes on the back of the page make it difficult to grasp the entire problem. You have to browse through several questions of the study plan to find the area you need to review because the descriptions are useless as is the program. The videos only reference once part of the problem and then different problems are linked to the same video because it's in the same chapter though the process is not the same. You have to flip from section to section to complete assignments and review. And why is the review cumulative? It doesn't even assess what has been learned and update the plan. Entering answers should also not be so difficult. The fact that an entire tutorial is needed to be able to answer questions and needs to be provided before every quiz should be a hint that there is a problem. I used Alek's for several other classes and that is a program that helps you succeed. It is easy to understand and navigate not like this ill conceived disaster. Hire those developers so that students have a chance to learn something besides how to waste time sifting through the useless study plan that does not provide access to material you need. I am so disgusted and disappointed with this online tool, that I considered dropping the class after 2 days of using this *** except all the classes now use this deformed abortion of a learning aide. I hope they got a *** of a kickback for destroying student's motivation and ability to learn math. Maybe my expectations were too high when I though it would be useful. I wish there was a lower rating below very poor for me to select. Luckily there are other online resources such as youtube to learn from. I am confident that whatever knowledge I walk away with from this experience was not obtained in any way or form from MML.
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ID
#846052 Review #846052 is a subjective opinion of poster.
Location
Hialeah, Florida
Product
Pearson Education Mymathlab Program
Reason of review
Bad quality
Loss
$120

Forced Memorization is not Teaching its a Tool of Confusion

1.0
Details
My experience with Pearsons MyMathLab has been the worst "educational" method I have ever experienced. My professor has been able to pass the buck on to a *** thrown together software half of the time i spend in my math class usually involve the professor explaining questions or problems with homework of the night before on MyMathLab allowing me to relive the nightmare the next day. Almost all of my assignments are online with the exception of my exams where those are taken in class which are usually written with different terminology than what MyMathLab uses just to add to the confusion. so needless to say my in class quizzes are usually just passing as to where i score extremely well on MyMathLab. Unfortunately MyMathLab homework and quizzes dont actually add to much to my grade, unlike the in class work where notes are not allowed for in class exams. The professor has stated numerous times that we the students will only "learn" the subject matter by doing the homework. The homework usually takes me any where from 2 1/2 hours to 4 hours on average, the longest time spent to date 7 1/2 hours on one homework and quiz assignment, because its "teaching" me the way i should solve these types of equations as they are given. Reading the actual book is just as bad as the software, and states in the beginning that many steps have been removed to "simplify" how the problems are solved which is choppy at best. So I have my final today in the class in about an hour and have faced the fact I am walking into a failing grade given i dont really know how to solve equations without "Help Me Solve" (which is just ridiculous make to many mistakes the question resets to a new question) or "View Example" because that is how i was taught to solve equations with assistance and examples via MyMathLab.
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ID
#845723 Review #845723 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Reason of review
Bad quality
Preferred solution
Unfortunately you cant give me back what i have payed for an education. I have used your product it has failed me as a student and my professor has failed me by believing your product works

Biggest waste of time ever.

1.0
Details
Through a glitch I was able to access mastering chemistry and finish one assignment. It had taken me hours to even get to that point as it said my billing name, and name in step 1 didn't match. In reality it had charged me 3 times even though it said registration was unsuccessful all three times. I asked to be refunded for two of the three accounts, and they refunded and deleted all three accounts, losing my assignment in the process. Trying to contact support has been nothing but a headache and incredibly slow. Their 24/7 service is a lie, no one picked up at 10pm. I've spent the better part of 5 hours with them trying to fix it but their tech services has no idea what is going on and keep telling me different things. I have another assignment due through this *** program at 10pm tonight and I can't even access one of my three accounts or purchase the program, and my finished assignment is lost forever. Do whatever you can to avoid Pearson programs, they are nothing but a waste of time and a head ache. They are trying to create a monopoly on the education system and its scary to think that the most fundamental part of the business - creating an account and buying the product, is borderline impossible and filled with glitches. Just imagine what the actual program trying to teach difficult concepts is like. More errors and inaccuracies. Just terrible all around.
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ID
#841325 Review #841325 is a subjective opinion of poster.
Location
Wolfville, Nova Scotia
Product
Pearson Education Website
Cons
  • Bad 24 7 support
  • Slow refund process
  • Test errors
Reason of review
Order processing issue
Loss
$69
Preferred solution
Full refund
SO CALLED 24/7 SUPPORT DOES NOT ANSWER WHAT A RIP OFF! in the middle of doing my homework assignment, i go to submit gives an error tried to find a number and all i get is fill in the blanks and submit don`t know why they are allowed to rip off students with false...
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ID
#836879 Review #836879 is a subjective opinion of poster.
Location
Largo, Florida
Service
Pearson Education Customer Care
Reason of review
Poor customer service

Stop Charging Me and Not Activating My Account

I was assigned to use Pearson education MYITLAB for my economics class, and it has failed to register me three times. I've tried different computers, different browsers, and nothing has worked. Whats even more frustrating is the fact that they have managed to charge my card successfully every time, but have not been able to actually activate my course. My grade in the class absolutely depends on Pearson, and they have done nothing but let me down. I'm even currently on hold with customer support, and its been 30 minutes. The customer service is un-helpful and provide only how to receive a refund. I don't want a refund I want to access the class I've paid for.
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ID
#826488 Review #826488 is a subjective opinion of poster.
Location
Amarillo, Texas
Product
Pearson Education Myitlab Program
Reason of review
Pricing issue
This is the biggest scams going. I work at a high school and constantly have to pull students off of Pearson for technical problems. Now I am taking an antiquated computer course for Microsoft word and excel. (which we no longer have any students use. We use straight...
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ID
#822927 Review #822927 is a subjective opinion of poster.
Location
Mount Juliet, Tennessee
Reason of review
Bad quality
I can't say enough bad things about this company and their MathLab product. I just spent two hours trying to work out one *** math problem because this course has essentially enabled my professor to be completely absent from the teaching process. In the original Latin...
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ID
#819625 Review #819625 is a subjective opinion of poster.
Location
Omaha, Nebraska
Reason of review
Bad quality

It sucks! You charge too high for such a low quality technology. Only brand, nothing else

1.5
Details
Competitors will win. Hopefully that happens soon. It sucks! You charge too high for such a low quality technology. Only brand, nothing else During the semester there were constantly announcements saying that the system was presenting issues. Almost every week. I failed grades because the system stopped during timed quizzes and lost grades for that reason. Things that are almost impossible to proof to the professor. So no help whatsoever when the system is inefficient.
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ID
#816467 Review #816467 is a subjective opinion of poster.
Location
Jacksonville, Florida
Cons
  • System
  • Crashing on an browser
  • Customer service
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution

Pearson Helpdesk support is not responsive

Third time I've called in, and have been waiting on hold FOREVER. The last call was answered after 30 minutes; the guy took my info, and was given a CALL BACK number, then the phone went dead. Did I get a call back? NO. I tried online chat; the guy has apologized times now, but not offered any help. He keeps telling me to call my school helpdesk, and the school helpdesk says that they contracted Pearson to take care of these problems.
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ID
#816175 Review #816175 is a subjective opinion of poster.
Location
Phoenix, Arizona
Reason of review
Poor customer service
I am currently in an online my math lab college course. However, I have had nothing but issues with this site. It will not let me purchase the course as it gives me nonstop errors. I have been trying to access my course (that I am now missing due dates for) for three...
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ID
#806292 Review #806292 is a subjective opinion of poster.
Location
Lynchburg, Virginia
Product
Pearson Education Program
Reason of review
Poor customer service
Allows for lazy professors to get paid to not teach, while students have to dish out ridiculous amounts of money for an overpriced "interactive learning tool" that only "teaches" through forced memorization, not understanding. Money goes to the mega-corporations and...
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ID
#800614 Review #800614 is a subjective opinion of poster.
Location
Syracuse, New York
1.0
Details
My name is Allexis Dawson and I had so many problems with my math labs. The tool bar was always across the middle of the page sometimes I wouldn't even be able to fill in an answer to my question. Everyday I pray it doesn't take five min to load each section of each...
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1 comment
Anonymous
#1131570

Hi Allexis! I experienced the same kind of issue.

Pearson Technical support sent me an email for the recommended browser settings. Hope you can try this out to solve your issue https://247pearsoned.custhelp.com/app/answers/detail/a_id/7557/kw/7557.

ID
#800034 Review #800034 is a subjective opinion of poster.
Location
Anderson, South Carolina
Reason of review
Very poor customer service and horrible quality!
Loss
$300
Preferred solution
Full refund

WHY IS CONTACTING "24/7" SUPPORT SO LONG?

4.0
Details
Update by user Feb 29, 2016

Finally got in contact with someone but the problem persists and they couldn't two me more information on what or how they see trying to fix it. Apparently over 80% of their products were affected.

This is ridiculous. How does that happen

Original review posted by user Feb 29, 2016
I am so fed up. i've been on hold for 2 hours and nothing... THIS IS SO RIDICULOUS. I'm convinced everyone takes a *** break and laughs at our attempts to seek help. im trying to study for a midterm and the site crashes and now no one can help me. way to go Pearson for *** up my GPA I am so fed up. i've been on hold for 2 hours and nothing... THIS IS SO RIDICULOUS. I'm convinced everyone takes a *** break and laughs at our attempts to seek help. im trying to study for a midterm and the site crashes and now no one can help me. way to go Pearson for *** up my GPA
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ID
#800026 Review #800026 is a subjective opinion of poster.
Location
Syracuse, New York
Pros
  • I love the interactivity
  • Set up and study plan is super helpful
Cons
  • Bad 24 7 support
  • Crashing on an browser
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered