Pearson Education
Reviews and Complaints
Dumb as ***
Frustration with Pearson statistic course
There is no direct link to the company unless you want to buy their curriculum. I am a well-rounded person who has decided to go back to school and earn my BSN in nursing and with my first attempt to pass their statistic class I failed miserably.
Their website is confusing, scattered over many clicks of the mouse, and their style of instruction lacks many avenues of clear thinking and decision making.
Your are sent on a goose chase to find out what is going to be on the exams and quizzes, and you are lucky if what you studied is on the test. This style of corporate greed should be stopped and at least give the students a fighting chance to at least pass the class.
Where did my brain cells go?
I begin my freshman year utilizing the Pearsons mymathlab which payed $121.00 USD. My first question was, "Why am I paying to do homework?".
As the semester continued, I begin loosing brain cells. I had gone to a physiologist to talk about my anxiety toward mymathlab. I had stated to him, that I am getting the correct answers (which mymathlab marked wrong), was not getting proper guidance, and was overall loosing self confidence. The user interface made by Pearson was confusing and inconsistent.
Many of my colleagues also had struggled with learning and retaining material. Over all this program isn't worth the money and should be avoided if possible.
Preferred solution: Full refund
The worst company out there
I am paying for two products of Pearson, and one of them works. The second one works but only half of the time and some of the functions have never worked.
I talk to the customer service department more than I talk to my husband. I hate this company. I am making my first failing grade in my academic career because I can not contact my instructor and they cannot email me back. There customer service department is a joke!
I am absolutely and utterly frustrated with this company. They do not care to help you, and all they care about is money. Their products are not worth what you have to pay for them. If I get the option to continue my education because of my failing grade, I hope never to use them again.
Their online system is a joke. I remember there study books when I was studying for the SAT and they were right but now with the digital age, they are awful. Freaking joke. Talk to their customer service if you like to laugh though because they are not there to help.
So done!
If I could sue them for some reason I would. Do not take any class where you have to use their products online!
- Customer service
- Email function
- Mystatlab
Preferred solution: Price Reduction and for my teacher to be able to email me back.
Technical Problems
I have taken several classes online and a few have required the purchase of Pearson codes to be used in the various labs, such as My Stat Lab, and My Brady Lab. In every one of the classes that used an online Pearson Lab I always experienced some type of unannounced server error at some point.
After spending countless hours scouring the product support website or sitting on hold over the phone these errors were unresolved and prevented me from completing assignments and ultimately cost me grades, the product support was no help throughout the entire process both over the phone and online. Drop out of any class requiring a Pearson lab, its not worth the money or the headache.
- Product support
- Unannounced server shutdown
- Cost
Preferred solution: Let the company propose a solution
Disgusting
It's absolutely disgusting how much money you have to spend just to use this crap for half a semester.
After all that money, and the program is absolute ***
When doing an entire homework assignment and you get one wrong, it gives you an entirely new question!!!!??? How the *** am I supposed to get something completely different, if I can't get it the first time?
This program is absolute trash. Just got a 66 on a quiz then a 41 on the second? How the *** am I supposed to understand when it changes up?
And I answered them all correctly! Why did I fail in the first place???
Racist and Ignorant
History Textbook
Perhaps the worst website I have ever visited.
I gave the correct answer, but the site told me its wrong
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Verified ReviewerTakes forever to load the next question
Preferred solution: Full refund
Pearson breaks consumer protection and privacy laws.
- Lack of service
Preferred solution: Hire US representatives to fix access code issues. Comply with US Federal Communication Laws and privacy laws of the State of California, which includes its Constitution.
Horrible
Many times when I was trying to read the book it wouldn't even load. Other times it would tell me that my subscription for the book was up when I had just bought the book 2 weeks ago.
When it did end up loading, it would stop working after a couple minutes and wouldn't let me click on the next page. So I had to reload the browser and start from the beginning of the book and try to find what page I was on. You can't even search the page number either because each section in the chapter of the book has the same page numbers!!
So much extra work and time wasted because of this. Horrible site honestly.
Preferred solution: Price reduction
Ridiculous Company/Customer Support
Hot garbage
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Pearson is absolute trash. Outdated information that hasn't been true since 2015 are still asked in our class.
It's almost 2020, and according to Pearson, Cassini is still orbiting Jupiter!? What the *** am I paying for here?