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Can't Reach a Trained Customer Service Rep

Very rude encounter with a supervisor after a day trying to locate my university's rep, in order to troubleshoot why the school was dropped from the portal menu - and as result, we do not exist. Presents a problem when 25 students call or email order the textbook assigned for class IF the university has been dropped. Instead of assistance, given a runaround and then told I'm rude for requesting - after long holds - that a tech person get back to me to reinstate the name of university. I'm so puzzled that a company that is in fierce competition to remain in a challenging market can dismiss the frustrations of all of the individuals weighing in here on this online review. Was actually informed as the final word from a supervisor, that she will pass the request along but that the designated referral 'reserves the right' not to return my call. Such an odd business model - dramatically different from the warm and competent folks I knew years back.
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ID
#977303 Review #977303 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service

WORST for learning Data Anaylsis

They don't show you ANY assistance in the practice quizzes or tests for my data analysis, just give the answer like that doesn't help me! Charge me $100 for a *** product that doesn't even help me learn. I have learned absolutely nothing from Pearson MyStatLab other than to take pics of answers and hope for the best. The people that created this must not understand that just giving the answer doesn't help at all. And college students are poor as it is, thanks to skyrocketing tuition where young people like me are in debt before anything, and I have to pay $100 for this garbage to do any homework. It is pathetic. I could have put that $100 towards something useful. I hope Khan Academy puts Pearson out of business.
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ID
#974697 Review #974697 is a subjective opinion of poster.
Product
Pearson Education Program
Reason of review
Bad quality

Pearson Education Mymathlab Program Review

1.0
Details
Pearson's MyStatLab is inconsistent and coded badly. Apparently, very few people at Pearson actually know how simple things like rounding rules or math actually works. Additionally, the interface mangles numbers consistently or sometimes displays one set of parameters, and then, in review, a different set of parameters are displayed, destroying your answer and/or grade.
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ID
#971369 Review #971369 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Reason of review
Bad quality

Revel for Art History

Using the book online is a HORRIBLE experience. It is SO BROKEN. When I want to highlight something, nothing happens. When I DON'T want to highlight something EVERYTHING gets highlighted. Everything is so annoyingly technical as well. When I want to search for a key term, or a word in the search box, I must either type it as fast as I can, or paste it there because if I'm not fast enough it'll cut me off. Also, if I need to click on the search box TWICE every time for it to allow me to type. Clicking "ENTER" on your keyboard is useless on the search box. Delete everything your wrote and start anew.
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ID
#966566 Review #966566 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality

Ftce

ive purchased all the books etc to study for these tests. they are expensive & they fail you by 10 points each time . if you want to challenge it you have to pay again as well as having to wait 30 or more days. this company should NOT be allowed to get away with this. they are making money off students who have enough with student loans by charging 220 per test & fail you .its a disgrace! majority of the answers that they state are correct on the multilpe choices questions actually can be multiple answers. they are committing a crime by doing this to us. we are here trying to graduate & help other children & they are taking our money. ive been interning,have gotten several job offers but cannot move ahead due to a test result that leaves us all debt. its really unfair,ive been excelling in all areas & it seems all they want is more money. somebody has to stand up & investigate this company .
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ID
#963971 Review #963971 is a subjective opinion of poster.
Product
Pearson Education Florida Teacher Certification Examinations Preparation Material
Reason of review
Not as described/ advertised

Pearson access code

Paid for textbook /access code package in order to do self-study for Math 125 but cannot log in.Unable to get enrollment active course from teacher in U.S.,these so called tech support individuals at Pearson sound like a recording machine that apologize for inconvenience 100 times a minute with no real solution.I decided to speak to the supervisor but 1 hour later still no solution.Lucky I got the textbook in order for me to study but I find it unfair to pay for the code and not be able to use it. Outsourcing is a horrible thing this company does.We should have locals handle local business instead of people repeating scripted text to people with real concerns.
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ID
#963506 Review #963506 is a subjective opinion of poster.
Location
Old Tappan, New Jersey
Product
Pearson Education Mymathlab Program
Reason of review
Poor customer service
Loss
$90
Preferred solution
Price reduction

Do not buy pearson revel

I don't care what your teacher says, if he/she makes you get an online Pearson revel book, drop the class, switch majors, do anything in your power to not be stuck with this program. Don't listen to your parents, teachers, friends, counselors, nothing, this book is the worst thing that will happen to your life. {{redacted}}
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ID
#962494 Review #962494 is a subjective opinion of poster.
Product
Pearson Education Textbook
Reason of review
Nothing really
1.0
Details
The Mastering Biology program that is used by Pearson Education is horrible. Many times you are forced to answer questions that hardly even connect to the information in the book that you just read or the questions and answers are so convoluted that you will have to...
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ID
#961889 Review #961889 is a subjective opinion of poster.
Product
Pearson Education Mastering Biology Program
Cons
  • Assignments that had no purpose
  • Answers that werent in the book
  • Videos that dont play
Reason of review
Bad quality
Loss
$70
Preferred solution
Let the company propose a solution

Pearson Education - Website Review

1.0
Details
There was a loop in the program. A person representative told me to create a new account and to use the free trial period and to do my assignment on that. My prof said that was fine, but the free access button is programed with a loop so pressing it just brings you back to the screen before it asking you if you want the free access, yes I do, do you want the free access? Yes I do, do you want the free access? Yes I do, infinitely. I told them this and then they told me how sorry they were and that they understood how I felt. Then they said an engineer would look at it, but only after my assignment is due. Thanks
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ID
#955689 Review #955689 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Damaged or defective

Pearson is a horrible company.

I use the masteringbiology website and I and appalled by the services that they provide. Much of the homework that they require you to do has almost no reason to be provided (prefixes and suffixes of words that are in the book) to us because the information is not even in the book, and with the prefixes and suffixes you must search for them elsewhere because these are not available in the book. Also you must watch tons of online videos that take up an incredible amount of time in order to answer their questions. The fact that you have to pay for their services even though it seems that the company does not even read their own text book is just insane to me and I wish that I could get a refund on the 70 dollars that I had spent. Many of the videos are also vague and do not offer the solutions you need and you must search for the answer online often spending over ten or twenty minutes to answer ONE question. They need to read their own material and design a study plan based on the book instead of just assuming they are doing a good job.
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ID
#955033 Review #955033 is a subjective opinion of poster.
Product
Pearson Education Biology Program
Reason of review
Bad quality
Terrible experience with financial lab. It will give you 0 points only because your formula doesn't match what they have programmed! I got crazy trying to figure out the mistake, however it just gave me 0 for correct answers only because I've calculated it differently....
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1 comment
Denys
#1239869

After a research I've learned that there is a possibility to see your mistakes and resubmit the assignments again after correcting them, what I did and was able to improve the grades. I am very happy with a product now, it is just requires more detailed explanation how to write formulas when performing calculations

Resolved
ID
#953971 Review #953971 is a subjective opinion of poster.
Location
San Francisco, California
Product
Pearson Education Myfinancelab Program
Cons
  • Entire system
Reason of review
Bad quality
Loss
$65
Preferred solution
Adjust grades
This is just the most horrible math program out there. The homework: not remotely what you learn in class and the "homework" is just like a quiz where you can't go back and correct your mistake. Homework is to practice your skills, not get graded on for little tiny...
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5 comments
Anonymous
#1663422

You are so right! I have to use my stat lab for class and when I dont get a question it takes me through but half the steps are nothing but "Use technology to get ###" Completely un-helpful! Tells me absolutely nothing on how to solve the problem .

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ID
#953913 Review #953913 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Reason of review
Bad quality
Pearson Education - Pearson My English Lab
Pearson Education - Pearson My English Lab
Photo says it all. It is full of things like these. The most annoying part is you really don't know when it wants you to write something in a way or another. For example, it will sometimes say you're wrong if you write "I've" instead of "I Have" but other times insist...
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ID
#947118 Review #947118 is a subjective opinion of poster.
Location
Zipaquir, Cundinamarca
Product
Pearson Education Myenglishlab Program
Reason of review
Bad quality
1.2
Details
REVEL PEARSON IS HORRIBLE!! There is constant maintenance on the site and program and after every "update" something goes wrong. I can no longer use the search function, which was the only redeemable quality. Now what I have is a digital mess that cost $100.00. It's...
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ID
#944880 Review #944880 is a subjective opinion of poster.
Product
Pearson Education Revel Program
Pros
  • Other non revel pearson products
Cons
  • Pearson revel products
Reason of review
Poor customer service
Loss
$95
Preferred solution
Let the company propose a solution

Pearson Education - Mymathlab Program Review from Auburndale, Florida

1.0
Details
Mymathlab is an amazing product to slowly have your soul sucked out of you leaving you empty on the inside. If you like back pain and eye strain from staring at a tiny screen while sitting for more then 8 hours a week this program is for you! Doing homework on the computer has never been so inconvenient! The homework in my math lab is equal to studying Spanish by repeting the same word 30 times despite the fact you already understood the word to begin with.
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ID
#940445 Review #940445 is a subjective opinion of poster.
Location
Auburndale, Florida
Product
Pearson Education Mymathlab Program
Reason of review
Bad quality