Pearson Education
Reviews and Complaints
I tried to pay for my Pearson account got charges multiple times
I can’t access my account
What a *** joke
Extremely Frustrating
I am calling to clarify a purchase
My Math Lab honest review
Worst customer service for locked account
Ordered an access code and never received
Return
Preferred solution: Full refund
My Stat Lab is the WORST coded site... extortion.
I have been dealing with this terribly coded site for days now. I discovered that their coding is terrible and doesn't work with really any web browser unless you manually enter information.
Why am I forced to pay for this nonsense? They have subpar product and just force it onto college students because they know we have to deal with it. this is flat out unacceptable. UPDATE YOUR TECHNOLOGY AND FIRE WHATEVER MORON WROTE THE CODE.
There are amateur sites that work better than this. I'm trying to view the activstats videos and its a java applet. So I figure out how to manually make it work or according to the instructions on pearson's website. This is frustrating but I got it to work. Now I find that some of these links pop up with "No Java 2 SDK, Standard Edition v 1.5 support for APPLET." This is AFTER I supposedly fixed the issue according to their website.
If I'm paying this much for this stupid site that I can't sell back to the bookstore, or even try to buy it used, I expect it to work properly, but no, it's written with antiquated coding and they don't even have it set up properly. I mean really?! I'm planning on being a teacher in the future and because of this situation I will NEVER use them. This is horrible product.
Preferred solution: Price reduction
Sales Representative lack of support
I am very disappointed with the level of support that I receive from my rep here in Utah (Euan Black). He loves the orders but following up to make sure customers are satisfied lacks.
This type of unresponsiveness will lead me to evaluate other programs (competitors) for our school. I love your curriculum but not having the support, is frustrating. Also, in June we meet with College Board and other Secondary HS teachers, and I would make a note of that to share. For example, I purchased the program for Realidades 4 on Wednesday of this week and let the order person know that this program needed to be added to St.
Joseph Catholic HS on 1790 Lake Street and not Quincy.
My program is not available for me to add and I bet to say that it was added to the Quincy address. I was assured that by Friday the 4th of January, I would have access to this program.
Preferred solution: Deliver product or service ordered
No help what so ever
Mastering A + P: Waste of Time
All the problems are blamed on the student
- Nothing works
Preferred solution: Quit your job and take up finger painting
My Math lab SUCKS
Every single damn chapter I had was way too long. Took nearly my entire free day up.
Let me tell you this now, YOU aren't my only class that has assignments and *** do so lower the amount of *** you have to do for god's sakes!!!
Not only that but this site has made me want to cry! When I'd ask for help it would give me *** expressions, with no explanation but what the actual definition is and no one understands that *** I am beyond livid that a chapter with only 14 questions has already taken me well over an hour because each question I've had to do has taken me to do it twice because It MADE NO SENSE! My teacher sucks, she is like this site, rambles on expecting us to understand with each explanation ending in "You see? yes, okay lets continue.....
this that, done" She blocks the board constantly, then I come home to this piece of *** of a site with no assistance once so ever.
For the price the access code costs, i am glad I'm not the one paying. THIS SITE SUCKS FOR A MATH HELPER!
Preferred solution: Let the company propose a solution
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I ordered a book and a code from you guys OVER TWO WEEKS AGO. And I STILL havent recieved it.
I don’t know what kind of money grabbing scheme you all are running but this is so wrong. I’m getting zeros on my assignments because you people extort people for there money. I even paid extra money for overnight shipping. Sent two emails, and no response yet to date.
I will be filing a formal complaint everywhere I possibly can. It’s sad that college students everywhere have no choice other than you use your poor services in order to pass our classes.