Emmersyn Elo

I tried to pay for my Pearson account got charges multiple times

I’m trying to pay for my online account and your system isn’t letting me when i did i got charged 4 times
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Edna Kwg
map-marker Jeddah, Makkah Al Mukarramah

I can’t access my account

I tried on 28 may. I would like to get support for the exam booking. I would like to retrieve my account
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Anonymous

What a *** joke

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how does it feel to put profits over education
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Anonymous

Extremely Frustrating

Trying to find a telephone number to call. EvNONE of the "contact" buttons gave a telephone number to call. I have a need. I need to speak with someone. I've been contacting our rep about it for TWO WEEKS and still do not have what I need. Why is it so difficult to get good customer service????
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Lisett Fmb

I am calling to clarify a purchase

I have an issue making pyments for my code yet the trial period is expiring today. I need to make the payments. This has been going on since yesterday.
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Anonymous

My Math Lab honest review

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I have had the "privilege" of taking two separate math classes in college that have used the Pearson My Math Lab software. I hate it with all of my being. Specifically - I do not like the way the software only accepts one type of answer. I have had correct answers before that were marked incorrect as a result of me not giving the system what it wanted. I am constantly having to click solve a similar problem to see what format the program actually wants. I do not like how the explanations for problems are conveyed. It is written in a technical format that is very hard to comprehend if you do not already understand the concept. I do not like how the problems seem to be random, obscure, and many not having anything to do with what is actually "taught" in class. It seems as if Pearson is taking advantage of the professors and administrators who do not want to deal with grading homework and tests. This in turn, is costing the student time and money just in order to pass the class. I give Pearson My Math Lab a 0/10.
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Reason of review:
Bad quality
Anonymous

Worst customer service for locked account

Why have to make a new username for pearson when buying a product and then saying the information for the account for PEARSON is a different account. Confusing right? Their *** idiots and their support didnt even reply within 2-3 days.
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Anonymous

Ordered an access code and never received

I ordered an access code about 2 weeks ago now and I still do not have it for my econ online course. You guys are making me fail. Send me my stuff
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Echo B Shr
map-marker New Bern, North Carolina

Return

I ordered a book and I need to return it. The product number is WEB700000****0399.
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Loss:
$115
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Maria N Pom

My Stat Lab is the WORST coded site... extortion.

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I have been dealing with this terribly coded site for days now. I discovered that their coding is terrible and doesn't work with really any web browser unless you manually enter information.

Why am I forced to pay for this nonsense? They have subpar product and just force it onto college students because they know we have to deal with it. this is flat out unacceptable. UPDATE YOUR TECHNOLOGY AND FIRE WHATEVER MORON WROTE THE CODE.

There are amateur sites that work better than this. I'm trying to view the activstats videos and its a java applet. So I figure out how to manually make it work or according to the instructions on pearson's website. This is frustrating but I got it to work. Now I find that some of these links pop up with "No Java 2 SDK, Standard Edition v 1.5 support for APPLET." This is AFTER I supposedly fixed the issue according to their website.

If I'm paying this much for this stupid site that I can't sell back to the bookstore, or even try to buy it used, I expect it to work properly, but no, it's written with antiquated coding and they don't even have it set up properly. I mean really?! I'm planning on being a teacher in the future and because of this situation I will NEVER use them. This is horrible product.

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Loss:
$135
Reason of review:
Bad quality

Preferred solution: Price reduction

1 comment
Guest

I ordered a book and a code from you guys OVER TWO WEEKS AGO. And I STILL havent recieved it.

I don’t know what kind of money grabbing scheme you all are running but this is so wrong. I’m getting zeros on my assignments because you people extort people for there money. I even paid extra money for overnight shipping. Sent two emails, and no response yet to date.

I will be filing a formal complaint everywhere I possibly can. It’s sad that college students everywhere have no choice other than you use your poor services in order to pass our classes.

Alicia M Xyk
map-marker Toronto, Ontario

Sales Representative lack of support

Pearson Education - Sales Representative lack of support

I am very disappointed with the level of support that I receive from my rep here in Utah (Euan Black). He loves the orders but following up to make sure customers are satisfied lacks.

This type of unresponsiveness will lead me to evaluate other programs (competitors) for our school. I love your curriculum but not having the support, is frustrating. Also, in June we meet with College Board and other Secondary HS teachers, and I would make a note of that to share. For example, I purchased the program for Realidades 4 on Wednesday of this week and let the order person know that this program needed to be added to St.

Joseph Catholic HS on 1790 Lake Street and not Quincy.

My program is not available for me to add and I bet to say that it was added to the Quincy address. I was assured that by Friday the 4th of January, I would have access to this program.

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Loss:
$1000
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Guest

You didn't tell us what they were supposed to do for you.

Anonymous

No help what so ever

I am an instructor and I could not get any assistance with a textbook. I registered three times and left email messages. Over 2 months later and I have yet to receive any return correspondence. This company is terrible.
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Reason of review:
Poor customer service
Anonymous

Mastering A + P: Waste of Time

Mastering A + P is one of the worst online programs I have ever used. The questions are convoluted and confusing. I have gotten a 100% on all my exams in this course so far but I can't get above a 90% on the online homework without cheating. Most of the time the questions barley have anything to do with the chapter and are incredibly specific. They do not facilitate a better understanding of the material at all. I just google the answers to save time. Overall Mastering A + P an absolute waste of time. It should be called mastering google because that's all you do with this junk.
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Notplayingthisgame

All the problems are blamed on the student

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When I reach out to costumer help they never take responsibility for the bad performance of the program but rather blame the student. Nothing works right no matter what operating system you use or type of computer. My school has to be getting commission from this company, there’s no other reason this is still in use.
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Loss:
$7
Cons:
  • Nothing works
Reason of review:
Bad quality

Preferred solution: Quit your job and take up finger painting

EVelyn Q Yyp
map-marker Pawtucket, Rhode Island

My Math lab SUCKS

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Every single damn chapter I had was way too long. Took nearly my entire free day up.

Let me tell you this now, YOU aren't my only class that has assignments and *** do so lower the amount of *** you have to do for god's sakes!!!

Not only that but this site has made me want to cry! When I'd ask for help it would give me *** expressions, with no explanation but what the actual definition is and no one understands that *** I am beyond livid that a chapter with only 14 questions has already taken me well over an hour because each question I've had to do has taken me to do it twice because It MADE NO SENSE! My teacher sucks, she is like this site, rambles on expecting us to understand with each explanation ending in "You see? yes, okay lets continue.....

this that, done" She blocks the board constantly, then I come home to this piece of *** of a site with no assistance once so ever.

For the price the access code costs, i am glad I'm not the one paying. THIS SITE SUCKS FOR A MATH HELPER!

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Reason of review:
Site just sucks

Preferred solution: Let the company propose a solution

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