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Pearson Education in New York, New York - Sold incomplete product. deceptive publishing

I purchased an new version of e-text Auditing and Assurance Services: An Integrated Approach, Fifteenth Edition. On page xvii of the preface, it states "The educational version of ACL software is included with every new copy of this edition." No where is that version found. Me and my school have contacted Pearson via chat, phone and email. I spent hours trying to resolve this. They essentially said that they - the publisher - is not responsible for the content of their book. I sent them screen shots of the pages that show that every book should come with ACL information. They said it has nothing to do with them. They aren't in charge of content! This is the publisher saying that! Somehow the vendor is responsible for content! I don't understand. That would be like Nike selling shoes without soles then telling me it's Foot Locker's fault. After each chat/email/call, they'd send me an email saying the issue is resolved so they can close their file. What is resolved? That they can charge for something they don't deliver and walk away. I actually tried pursuing CourseSmart, an affiliated vendor, because I felt they didn't do quality control before selling me the product. I spent a few hours with the vendor too, At least they got a supervisor to call me. They said that their contract is only to sell the products and he will escalate the issue to their contracts team because Pearson is outside their contract. I think that Pearson may be treating this like an additional package component. Some of their textbooks do have the option of purchasing extra online licenses and resources, such as My Accounting Lab. My course does not require My Accounting Lab. This is not one of those products. This is content inside cover of the book that is supposed to be there that isn't. The online bookstore doesn't talk about ACL because it is a content issue, not an additional feature. Very deceptive.
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Review
#594435 Review #594435 is a subjective opinion of poster.
Reason of review
awful customer service - by email or chat only; only #'s are for tech support. Refusing to take responsibility for their own content that they produce. Selling a defective product. Deceptive
Loss
$120
Preferred solution
Let the company propose a solution

Pearson Education

1.5
Details
This is more of a technical problem. Not much to do with customer service although I have seen quite a few of them. What *** me off about Pearson is their over expensive online ***. Is MyStatLab really worth $110??? It's NOT! SOme things about it are ok, but what *** me off i working MY *** OFF on a question and then it saying its wrong but not giving me cred about at least what I did right! What if I'm a *** human and made a *** mistake? I didnt exactly understand how to do a problem the easy way so I spent a long time doing it the hard way just to tell me I did it wrong. What if I did it right and there was just a simple mistake?!?!?!? By the time you do "final check" and see what you did wrong if any wrong, you have to start FROM THE BEGINNING even if 9/10 parts of the problem were right, you have to do ALL of them over again which is EXTREMELY inconvenient and unnecessary. Also the videos they have to help you make you think you are listening to a soulless robot. This is why people hate math. No engaging=no learning while they just run with our money happily. *** Pearson. They don't seem to respond to complaints on here OR complaints for their *** apps even the ones rated 1.5. This is supposed to be a PROFFESIONAL company so it should take the time to respond especially since they are part of the textbook BS monopoly our nation has inherited. *** em.
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Review
#591750 Review #591750 is a subjective opinion of poster.
Reason of review
Technichal problems and ridiculous pricing
Loss
$110
Preferred solution
Price reduction

Pearson Education in Seneca, South Carolina - Nothing ever works like its supposed to...

Working in MyITLab for Office 2013 over half of the questions are *** up to begin with and 98% of the time when you're actually doing a question correctly you still get the *** question wrong... Even trying to talk to customer support they disconnect you right in the middle of telling them your problem and when they do answer they give you a complete *** answer that has absolutely nothing to do with the problem you're having... They are always beating around the bush and not doing their *** jobs!!! DO NOT EVER THIS COMPANY FOR ANYTHING!!! *** YOU PEARSON EDUCATION!!!
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Review
#590551 Review #590551 is a subjective opinion of poster.
3.3
Details
There is never an option to purchase access to your course without purchasing the textbook. I DO NOT WANT THE TEXTBOOK. I can use the textbook for free at the library. I've done this every semester and it saves me thousands. They force you to buy the textbook with the...
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1 comment
Anonymous
#963341

I believe all Pearson MyLab/Mastering products offer an option to purchase access WITHOUT the book. Which product are you referring to? I suggest you go to the product website and review all purchase options as I think you may have overlooked the option you want.

Review
#589848 Review #589848 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Pricing issue
Preferred solution
Allow purchase of website access without textbook
1.0
Details
Do you want access to a Mastering course from Pearson? Here is what will happen: 1) You will purchase the access code for too much money. 2) You will attempt to register. 3) You will receive an error telling you to contact customer support. 4) You will contact customer...
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2 comments
Anonymous
#961044

That was awesome you just explained my frustration with MyMathLab.

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Review
#585678 Review #585678 is a subjective opinion of poster.
Cons
  • Price
  • Slow refund process
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • slow support
  • Invalid Access Code

Pearson Education in Virginia Beach, Virginia - Awful

I have never gotten an access code for their online service that worked properly. There's always some massive problem that prevents me from being able to turn in my work or even access the class and costs another $100 of my money to fix. The worst customer service I have ever encountered besides the USPS. All I have ever learned from this online classroom is how to have mounds of patience. Really really horrible program. If colleges keep using this program their going to keep perturbing their students. Nothing to be learned is contained in these terrible online courses ever.
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Review
#582845 Review #582845 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund

Pearson Education in Cerritos, California - How are they in business?

1.0
Details
I called the customer service regarding problems with my Access Code. I asked the lady, "Ma'am I am having a problem and cannot log into my accou-." Then she hung up..... WHAT?!??!?! This happened 3 times and i got frustrated and gave up. How can you hang up when someone that purchased a product needs help. I kept trying to complete my sentence explaining my problem. This lady just kept hanging up every single time I was explaining what the issue was. I cannot believe this quality of service. What am I supposed to do if Customer Service will just hangup every time I call?
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Review
#581721 Review #581721 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Pearson Education - Horrible & Unprofessional for Homeschool Family

1.0
Details
The Access Code that I purchased for MyMathLab didn't work and I then wasted 4 hours talking to, and being put on hold by, 5 different people about why I was not able to get a CourseID created as the Homeschool parent. No one at their call center in India could understand me or help. Then I talked to "Monte" in the K-12 Sales Dept who put me back to the India call center and then was eventually hung up on. I requested a refund and a claim was entered by the 5th person and am supposed to wait for an email. Horrible company with no oversight or knowledge for families!
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Review
#573399 Review #573399 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$38

Pearson Education in Honolulu, Hawaii - Sales Rep Treated Me Horribly.

1.0
Details
The sales representative in Hawaii has treated this customer (a professor) with complete disrespect. He refused sample texts (for review to purchase as an order for the students...his entire job here) due to having sent a sample previously to one of the many campuses I work. Literally, he made me feel as if I had stolen a text. This is so uncomfortable..without us reviewing texts, we buy NOTHING. Then, I tried to get support to complain and after an entire semester, received no return response. I cannot even find a link to complain about a sales person on any of the web sites. I spent four hours on this complaint project and that was valuable student time...I should have been grading, but this is so bothersome. It must be addressed. I changed to Worth and McGraw Hill for my student needs after 10 years working with this company. I order around 150 texts each semester from one of the companies...big loss for them. I also tell all other professors. They need to seriously work on the complaint support options.
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Review
#570047 Review #570047 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Contact Supervisor
1.0
Details
Returned book within 30 day policy. Book sent back to me. I re-sent it back & asked for credit - showed USPS tracking to PROVE book was returned on time. Now holding on 10th call - still waiting for credit to my visa. Last call to Rita - she talked to Chris in...
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Review
#561960 Review #561960 is a subjective opinion of poster.
Cons
  • Returning book is impossible
Reason of review
Need credit for returned book
Loss
$149
Preferred solution
Full refund