Zachary O Sta

Tried to get help with a license question.

Went to the website and looked for contact info. No phone to call. Messaged with an assistant. The same questions were asked over and over again, even though I told the assistant that I did not have the information (like teacher name and email address). I was just trying to see if a license I purchased for $115 for one class would give me access to a future class I would be taking. I guess it was an impossible question to answer. The assistant just talked in circles. I asked 5 times to be called or provided contact information to call someone. Never even got acknowledged!! Just another question, do you have the teacher's name and email? Specific course ID number (which they said was the last name for the teacher and 5 random numbers. If I don't have the teacher's name why would I have this!) If I had a choice, I would never do any future business with Pearson again. Once I am finished with these math classes I never will and I will recommend everyone else against doing so.
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Loss:
$50
Reason of review:
Poor customer service
Michael S Zyc

My Math Lab

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This is a horrible system to try and teach people how to do math. The problems are often done in multiple steps so 1a, 1b, 1c, ...1n and if you don't get the right answer to any of the steps you do not get full credit for completing the problem.

And then if you want to try again you get to start from the beginning. Going further, with the advent of CAS (Computer Algebra System) Pearson could have provided a revolutionary teaching system. Using CAS could have helped students realize their mistakes by providing hints about missed negative signs in multiplication and other common mistakes. But instead Pearson went cheap (I guess licensing software is not their cup of tea they'd rather overcharge for *** services rather than provide actual value!) Next we get into the USER Interface.

It is a complete joke. I open my assignments and the problem window will get no bigger than 1/3 of my screen and then it forces me to waste considerable time scrolling. Pearson should fire the brain dead web designer that came up with this system and hire a modern designer that can keep content above the fold and actually make the system user friendly. At least fixing the problem window would make using the system much easier.

I often spend more time entering my answers from paper into the system than I do working the problem. Forcing me to click on icons means I have to switch between my hands and the mouse constantly. Overall I would strongly recommend that teachers and professors avoid this system like the plague.

Old school paper is much better. Even if you have to grade it.

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Loss:
$125
Cons:
  • Too much scrolling
  • Too much content below the fold
  • Old style outdated website design
Reason of review:
Terrible interface.

Preferred solution: Fix your dam website, add CAS and remove the multiple step problems.

Evalyne Bgn
map-marker Denton, Texas

It gave me a zero on my homework

I did two of my homework but I say I made a zero
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Ollin Qus
map-marker Flat Rock, Alabama

Error code 403

I cannot access my online E textbook. It keeps saying error request failed with status code 403
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Jesse K Lrw
map-marker Lake Mary, Florida

Horrible product - why do they call it 'learning'?

When I buy a book, I turn the cover and there are words. The chapters are in order, starting with 1. For some reason, Pearson thinks that is wrong. You should click on a link and only one or two pages should come up. When you are finished with those, instead of just going to the next page, you need to close the window, and click again on another link to continue reading. Whoever designed this is devoid of intelligence. Whoever approved it is even dumber than that.
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Reason of review:
Bad quality
Elizabeth B Tnu

Request for Review Copy, Chez Nous

Dear Pearson Publishing, I am a Phd and college professor with an appointment for teaching French, Fall, 2019, University of New Mexico, Los Alamos campus. I am trying to contact you for receipt of a review copy of your text/publication Chez Nous, as recommended by other colleagues, and which I hope to be adopted for this course, as well as by the university. Thank you. I have already tried to contact your reprentative, Mr/Ms Campos, in regard to my request. With best wishes, Dr. Elizabeth Brunazzi
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1 comment
Guest

I use to work for the largest book store company in the Us. If FHEG/Folliet is the book store owner they use to be able to help get review copies. It has been since 2014 since I worked for them as a project manager/field manager.

Caston Ohf
map-marker New Orleans, Louisiana

Can’t get into my course

Can’t login to MyLab so i'am able to access my homework.
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Zakariyya Vbz

I can’t access my account

I can’t access my account and it is saying my security questions are wrong
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Rob l Ati

*** u

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Make a *** good program that doesn’t give solutions such as “use technology to solve this problem.” *** what *** technology are you referring to for *** sake. Half the time I’ve spent with this stupid course I’ve been googling 500 different *** calculators to find the right god damn one. I am not learning *** about statistics, just how to use a stupid *** calculator I will literally never use again. To make this worse, your absolutely retarded inclination to make problems absolutely long as *** is giving me brain damage. You guys make me hate statistics more than anything I’ve ever taken, whether that be multivar calculus, linear algebra, or differential equations. At least in those classes, I felt rewarded for solving a problem. Unlike you guys, which present the material in the must dry, arduous, and borderline *** asinine way I can imagine someone could possibly do. It’s almost like you fucksticks intentionally made this program to be as horrible as the laws of physics allow. Half the *** problems don’t even tell you what decimial place to round to, and then penalize you for getting it wrong ON SOMETHING YOU DIDNT *** SPECIFY. ??? If you’re so god damn keen on making me use technology to solve problems, and then penalizing us for finding one that doesn’t round to your stupid arbitrary 17th decimal place, you can all honestly choke on the fattest *** that has ever been graced upon this world. Another thing, how is inputting the same stupid 50 *** variables into the same *** equation for the tenth god damn time going to make me learn how to input useless garbage into a calculator any better. Jesus *** Christ I hate you guys so much.
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Anonymous

Access code

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Can't enroll in the access.
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Atlanta Xwc

Order issue

Had issues with ordering my online code for Spanish lab. Got email saying there was an issue worth order and it did not process. Then I redid order and got my online code. Was charger for both orders and sent a hard copy book in the mail. Spoke with customer service and was told I can return the hard copy for a refund.
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Aaliyha Jpt

Course code doesn’t work

Page says launch failed for one of the following reasons: the course was not found please contact Pearson support when I tried to pay
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Reason of review:
Problems with payment
Takenya Fht

Doesn't let me access my child age

Im trying to review my mvc assignment age 0-2 and 3-5 that i did late and it doesn't let me review. it doesnt give the option to review and i have an assignment of my virtual kid due tonight.
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Reason of review:
Order processing issue
Anonymous
map-marker Houston, Texas

Horrible customer service

Your customer service is absolutely terrible I've been waiting on a refund for around 4 months on books that were ordered a year ago
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Macel Lxs

Can not log on/don’t see my eText that I bought

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Can’t not log on/ paid for my eText book and don’t see it/ can’t log on, didn’t get an access code
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