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Pearson Education - Library Media Test Review from Valley Cottage, New York

I am a new NY teacher waiting on my CST score for certification. I took my Library Media test Nov 22, 2014. There are very few school media jobs in the state, let alone openings. You are preventing me from applying for the few 2015-16 jobs that are now starting to post. This is bad Ed Practice. We would never pass edTPA without student scoring rubrics in place. You have taken my $139 and given me Nothing!
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Review
#612346 Review #612346 is a subjective opinion of poster.
What is happening is that my school is under a Pearson test mode lock down for the next three months! The PARCC test is wreaking havoc in their school. Learning has stopped! It is all about teach to the test that DOES NOT MATTER! Non test subjects are affected as...
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Review
#612278 Review #612278 is a subjective opinion of poster.
Reason of review
PARCC TEST is destroying education
Preferred solution
Let the company propose a solution
Tags
  • Parcc Test

Pearson Education - This Company Does Not Care About It's Products or Customers

I purchased a book published by this company. It had an important CD included in the back cover which was discovered to be cracked. I went to Pearson's web site and filled out the problem form which had a category for cracked CDs expecting that Pearson would send a replacement CD. After filling out the form and sending 3 follow up emails, Pearson would not replace the CD. Pearson took a "It's not our problem" stance in reply to every communication. I paid $50 for this book and CD and Pearson refused to replace the CD which couldn't cost more than 50 cents to produce. I'm very disappointing with this company's attitude toward customer service.
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Review
#607732 Review #607732 is a subjective opinion of poster.
Cons
  • Customer service and
  • Customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Deliver product or service ordered

Pearson Education in Miami, Florida - Support takes too long, no one cares

2.0
Details
I was waiting for over 20 minutes for an online live customer support...I could have sworn they have buttons with text of what to already say. Within one second they can type paragraphs of oh im sorry to hear that bla bla bla and then you tell them your issue and its already known apparently so then they ask if there's anything you need help with. I had to wait 20 minutes for them to tell me they know there is an issue and then when I ask about how long it may take because we have an exam soon...they ignore my question. If I make a comment after that they make a short statement and then go back to the is there anything else in order to get me out of the chat and move on to the next unfortunate customer. I payed 85 dollars for an online book I now don't have access to.
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Review
#605346 Review #605346 is a subjective opinion of poster.
Cons
  • Price
  • Technical support
  • Customer service
Reason of review
Poor customer service
Loss
$85
Preferred solution
Let the company propose a solution

Pearson Education in Compton, California - PEARSON CUSTOMER SERVICE IS HORRIBLE!!!

1.0
Details
Customer service will LIED AND SAID WHATEVER they needed to say to get those books sold and me off the phone! I mistakenly ordered the wrong book and called customer service 35 MINUTES after I order it and the lady on the phone said that she CANCELED THE ORDER and to go ahead and order the correct book. I still received the book later on that week and my card was still charged! When I went to UPS they tried to charge me 25 dollars to ship it back!! When I called customer service again to get prepaid shopping for the books I SHOULD NOT HAVE RECEIVED the lady seeing that I was upset did everything she could to get me off the phone. Then she emailed me saying that I was just gonna have to pay for it and they won't be reimbursing my money! I will NEVER purchase from this store again.
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Review
#604624 Review #604624 is a subjective opinion of poster.
Cons
  • Technical support
  • Customer service
  • Customer service and
Reason of review
Poor customer service
Preferred solution
REIMBURSE MY COST FOR RETURNED SHIPPING
Tags
  • liars
  • 25 Dollar Shipping Cost

Textbook Review

1.0
Details
Awful customer service. I was told I di not have to use their textbook this semester aftwr i had students buy their code, register, and make them do work. Thia company is awful.
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Review
#604391 Review #604391 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Here's the history of most of the chat I had (http://pastebin.com/vKqcPYC1): Kristoffer: Hi, my name is Kristoffer. How may I help you? Janelle Larsen: My acess code not redeemable for myprogramminglab.com Janelle Larsen: access* Janelle Larsen: I've attached an image...
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Review
#604352 Review #604352 is a subjective opinion of poster.
Cons
  • Customer service
  • Technical support
  • Price
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered
Tags
  • obsolete technology

Pearson Education in Riverside, Rhode Island - Can't get in and I'm a teacher!!!

This has become a huge waste of time because I have to gather grades, reset assignments, check assignments, ... It just waters down my piddly pay to virtually nothing waiting. Pearson cries poor constantly but they really need to consider the services they sell and how they market them to schools and districts. Administrators have no clue and believe the sales pitch. Argh!!! I've been writing for at least 10 minutes waiting and now, once I select the course, it ways "This webpage is not available." It has now loaded a white screen with the tools on the left side. And, I am waiting again! Earlier, I tried the "back door" to mathXL but that doesn't get me to the full site that I need as a teacher.
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Review
#603375 Review #603375 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details
I have taken several classes through Pearson. Most of my classes have a lab like MyMathLab, MyAccountingLab, MyEconLab and some other labs. If you click on a wrong question, it takes about 10-15 minutes to tell you that the question is wrong! And I usually have to exit...
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Review
#602629 Review #602629 is a subjective opinion of poster.
Cons
  • Customer service
  • Customer service and
  • Error messages
Reason of review
Order processing issue

Pearson Education in Denver, Colorado - What Customer Service?

1.0
Details
It's cool, I don't need to turn in my calculus homework said NO ONE EVER. Pissed? Ya, their whole my math lab site went down (didn't work after clearing cache and history on 3 separate browsers, and rebooted) and kicked me out of my homework. I launched their idiotic live help thing and the estimated 8 minutes turned into over an hour....and their 15 minute wait for phone help? After an hour and 13 minute wait, they hopped on the call and hung up. Funny, since all of the sudden their site worked again, so I raced to finish my calc, and then dialed their line again. My estimated 7 min wait time is now 13 minutes....so Pearson, maybe you should change your '24/7' customer help to 'maybe we'll help you if we feel like it because we're ***' customer aggravation. I'm thrilled that I got to spend oodles of cash on you 3 times now, just so I can get my math credits for college. Crooks.
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Review
#595723 Review #595723 is a subjective opinion of poster.
Reason of review
Bad quality