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CHARGED THREE TIMES, TERRIBLE CUSTOMER SERVICE

1.1
Details
This is the third time Pearson has tried to charge me. I purchased their online program for a math class and found there was a second charge made days later. After quite a struggle with a terrible customer service rep I was told that it was a "soft charge" and that it would go away. I was not told when it would go away and I was not allowed to speak with a manager of any sort. Now, weeks after this debacle, they are trying to charge me a THIRD time so I am anticipating the same ridiculous circus to get my money back. This company is terrible, with terrible customer service and are scamming students.
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ID
#1285442 Review #1285442 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Reason of review
THIS COMPANY IS TRYING TO CHARGE ME FOR A THIRD TIME
Loss
$104
Preferred solution
Full refund

Billing

Charged twice for the same book
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ID
#1285272 Review #1285272 is a subjective opinion of poster.
Location
Toronto, Ontario
Product
Pearson Education Textbook
Reason of review
Problems with payment
Hi, I contacted the bank today. They said the transaction is already approved. The aproval code is 029020. And the 89.95 USD is showed on my bill. It means you did charge me money. I want you to give me the refunds. Thank you. Sincerely, Yuchen Gu ------------------...
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ID
#1284072 Review #1284072 is a subjective opinion of poster.
Product
Pearson Education Myartslab Program
Reason of review
Problems with payment

Login issue

I was unable to login while login with my detalis showing that incorrect details
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ID
#1281202 Review #1281202 is a subjective opinion of poster.
Location
Bengaluru, Karnataka
I was charged twice in the amount of $114.26 and it is utterly impossible to speak to anyone at this bogus company and when you finally get someone on the line they transfer you all over the country because they cannot be bothered. I have submitted prrof of two...
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3 comments
Anonymous
#1560384

I'm experiencing the same thing. Spoke to someone after calling several numbers.

I was connected to someone, they hung up on me. I called again.

Spoke to April, transferred me to another extension and recording said that refunds are handled online. This ridiculous!

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ID
#1280894 Review #1280894 is a subjective opinion of poster.
Cons
  • Anything about pearson - they are a bootleg company in every way
Reason of review
Pricing issue
Loss
$114
Preferred solution
Full refund

You charged me twice

I was charged twice for MyVirtualChild. I contacted you yesterday through the website, but no one has reached out to me
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ID
#1280220 Review #1280220 is a subjective opinion of poster.
Product
Pearson Education Myvirtualchild Program
Reason of review
Problems with payment

Charged twice for textbook

Pearson Education - Charged twice for textbook
Charged twice for textbook I add the picture of the transaction
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ID
#1280057 Review #1280057 is a subjective opinion of poster.
Reason of review
Problems with payment

HATE PEARSON MYMATHLAB

I am currently enrolled at MACU taking a required Business Math class using Pearson MyMathlab and its text books. It is the worst math class I have ever taken. Reguardless if the answer is correct, Peatson counts it as an incorrect answer. Do not waste your money! I am failing this class do to the extreamly picky practice of this software!d
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ID
#1279596 Review #1279596 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Reason of review
Bad quality
1.0
Details
Double charged me! no one will call me back! Its still not resolved two days later! No communication. THEFT at its finest. I am emailed 3 times and contacted Better Business Bureau. I want them to call me back and resolve this issue. Way to leave a student with...
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ID
#1274372 Review #1274372 is a subjective opinion of poster.
Location
Ontario, California
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund

They over charged my card

It happened a few days ago and I didn’t realized they overcharged my card til I checked my bank account and got 520 bucks taken out for something I didn’t even get
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ID
#1272955 Review #1272955 is a subjective opinion of poster.
Reason of review
Problems with payment
1.8
Details
I want to talk to a real person not voice recording. I have negative 34 dollars in my bank account. I was charged 79 bucks twice. I NEED to get this fixed. ASAP. i need my money. I only needed to purchase the access code once not twice. If you can please please please...
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7 comments
Anonymous
#1646924

Pearson is a bunch of fraud *** *** Always double charging people and acting like they cant do anything about it. *** company and customer service on earth.

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ID
#1272584 Review #1272584 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Problems with payment
1.0
Details
This has to be one of the worst interfaces I have used in a very long time. It's like the project was handed to 25 different coders who couldn't communicate during development, and the final challenge at the end of the contract was to somehow bandaid the entire thing....
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ID
#1272000 Review #1272000 is a subjective opinion of poster.
Product
Pearson Education Myitlab Program
Pros
  • Learning before this electronic abortion became manditory
Cons
  • Cookie enable
  • Multiple redirects
  • Constant timeouts with dead-end suggestions to fix
Reason of review
Bad quality
Loss
$205
Preferred solution
Let the company propose a solution

Worst thing I have used in my life

1.0
Details
Multiple times it will classify a correct answer as wrong, and for MyAccountingLab it will create very ambiguous answers. Purchased computer on account for $1,500 Means I should write (1,500) for the account correct? That is the current exoense? Nah mate, actually you're only paying for the $35 depreciation value. You never pay the *** $1,500. Why have it in the *** log? Why put the $1,500 with no direction saying you'll just pay for it later?
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ID
#1271681 Review #1271681 is a subjective opinion of poster.
Reason of review
Problems with payment

Cant get the access to my online course

I already paid for access code but i couldn't get the access code
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ID
#1271372 Review #1271372 is a subjective opinion of poster.
Product
Pearson Education Account
Reason of review
Damaged or defective
1.0
Details
You're basically better off not logging into the system, because even when I log in, the damn website keeps telling me to log in again. My account? Please login. Homework? Please login. My name is clearly visible in the top right corner, what do you mean you can't...
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ID
#1270632 Review #1270632 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality