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Pearson Education in Fullerton, California - Ripoff report!

1.3
Details
They charge ludicrous prices for just about everything. And the school system keeps backing them up by making it mandatory for students to purchase their products. Their Textbooks cost roughly $150.00-$200.00 and the software for classes is roughly $25.00 - $50.00, sometimes upwards of up to $75.00. Totaling upwards of up to $275.00 FOR JUST ONE SEMESTER!!??!?!? You've got to be kidding me.. There are already enough fee's to pay just to enroll into our classes. Please investigate this outrageous partnership, and dismantle their disgusting exploitation of individuals trying to higher their education.
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Review
#693849 Review #693849 is a subjective opinion of poster.
Reason of review
Pricing issue
1.0
Details
I called technical support because my access code was incomplete. The last section of the code was completely cut off. I was on hold for 30+ minutes. When I was finally able to speak with the technical support assistant, she hung up the phone before even saying,...
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Review
#690815 Review #690815 is a subjective opinion of poster.
Cons
  • Technical support
  • Customer service
Reason of review
Poor customer service
Loss
$65
Preferred solution
Deliver product or service ordered
1.0
Details
I am very concern about how you train your employees at Pearson. I was on the phone with one of your customer services representative who indicated I need to call the college for ISBN number before I can purchase the Access Code. She then gave me a reference number...
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1 comment
Anonymous
#1025822

Same thing happened to me. Except I spoke to Sheberrica.

She refused to let me speak to a supervisor or a manager.

Review
#687374 Review #687374 is a subjective opinion of poster.
Reason of review
Clueless, unprofessional, repeatative, and arguementative customer service representative
As an 'highly effective' educator for twelve years, with two masters degrees, I needed to take a Pearson exam to obtain my SBL license. I signed up, and entered the facility. Within minutes jack hammers began to wail and vibrate through the testing center. ...
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Review
#687294 Review #687294 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Pearson Education - Expensive for the sake of being expensive
I am so glad to finally be in my last year of college. Let me tell you, going into debt to pay for school to take classes I hate and will never use sure is fun. I am on my last 2 math and science courses. All of these classes use Pearson products which are exorbitantly...
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Review
#681572 Review #681572 is a subjective opinion of poster.
Cons
  • Price
Reason of review
Pricing issue
Preferred solution
Price reduction
I wanted to know why a current version of a college textbook was withdrawn from sales. (I have used editions of this textbook for 12 years.) I submitted an on-line query and received no answer. I looked up my "rep" and got an e-mail to a general department with no...
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Review
#665866 Review #665866 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
A real customer service number easily findable from the home page.

Pearson Education in Durham, North Carolina - ON LINE ORDER

Ordered book on line since the company according to the college failed to print and ship the amount of books request by the college. The day after we ordered, the other half of the books were delivered to the college. Called the company to tell them to cancel order as well as canceled online and they shipped 24 hours later after we cancel and charge my account. Sent book back once we received it and a week after receiving confirmation from the post office that the book was returned had to call the company to inquire about my refund. They cannot find where the book was returned in the system-- stated " It is probably here but not enter yet." and also proceeded to tell me it will take 6-8 weeks for them to refund my purchase once it get entered. This is ridiculous!
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Review
#658699 Review #658699 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$163

Pearson Education in Newbury, New Hampshire - CONTACT WITH A HUMAN IS NEARLY IMPOSSIBLE!

I have just spend 30 minutes trying to locate a product and then a phone number without success on either! If I could change curriculum products immediately I would as I have totally had it with Pearson. Each year, orders are incorrect and return policies are a hassle and now this huge waste of time tops it all off! In addition to this, I went to search for a rep in my areas and put in the first 3 numbers of my zip code only to find my school was not listed. In fact very few schools were. I have been using this same product in my school for the past 7 years. Next year, aiming for a change...better company will be the priority!
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Review
#651119 Review #651119 is a subjective opinion of poster.
Reason of review
Poor customer service
I ordered student book editions several times. First off all I have to call as there is no on-line order platform that contains the school books my children use in class. Difficult access and difficult to order the most rudimentary tool kids need for school. Delivery...
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Review
#638371 Review #638371 is a subjective opinion of poster.
Cons
  • Ease of ordering
  • Shipment time
  • Shipping expenses
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Pearson Education in Laredo, Texas - Access code not workink

1.0
Details
i bought n access code for the mastering a&p i registered my code but was asked to submit my class course id every time i logged in being the first time i had ever used it i ever used it i thought it was normal or for security purposes until my grades are finally due i fail my class thanks to this access code not working i need a refund if possible another code for my class being retaken. i really dont know what the problem is or if it can be fixed but i need it resolved as soon as possible
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Review
#631416 Review #631416 is a subjective opinion of poster.
Cons
  • Code failure
Reason of review
Bad quality
Loss
$110
Preferred solution
Full refund