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My math lab is HORRIBLE

always crashes says youre wrong when the answer is right *** this *** its terrible what a joke {{Redacted}} your dumb website
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ID
#1366021 Review #1366021 is a subjective opinion of poster.
Location
Edmonton, Alberta
Product
Pearson Education Mymathlab Program
Reason of review
Bad quality
1.0
Details
My mathlab is a joke. Why am I even paying for college when Pearson runs the show. Garbage.
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1 comment
Anonymous
#1571614

I hate MyMathLab. It is a waste of money and if I get one part wrong I have to start all over to try and get the entire question right or I lose the points for the whole question.

One question ends up taking a whole 30 minutes or more just doing calculations like adding up random numbers to divide to find the mean. Then the questions are not clear. They leave out key words only for me to have to guess that they are referring to the problem AFTER they told me to make an adjustment to the numbers.

It is not a clear program and even when doing the work, it is very misleading during the instructions. Doing a through f ends up being a through l or m because of the mini questions they ask in each letter.

ID
#1365865 Review #1365865 is a subjective opinion of poster.
Location
Beaverton, Oregon
Product
Pearson Education Mymathlab Program
Reason of review
Bad quality
They did not reply to my emails to cancel my order for a week, they pretty much waited on until the product was shipped to ask if I wanted to cancel it. Then would not reply about the return process. When I finally found the return address and returned it , I finally...
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ID
#1365762 Review #1365762 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Order processing issue

The new eText is an abomination!

2.0
Details
Dear Pearson, What in Seven Unholy Hells were you snorting when you came up with this "new and improved" user interface for eText on MasteringEngineering?! This is a *** terrible, clunky, utterly slow all-round regression, compared to the previous version of eText. Allow me to list just why it is so *** - Takes around 10 (sometimes 15!) seconds to load one single page. - Following up on the single page comment: Do you want to maybe look at more than one *** page at any one time? Well, tough tits! They got rid of that, enjoy looking at one page and having half the screen's area blank white. What a waste of *** space. - White: I understand that making things "modern" requires some understated design decisions, but did you really need to make it so BLAND?! This is dependent on personal preferences of course. - Terrible search function; even worse than that of Reddit (seriously, well done managing that). The new search box has completely replaced the "Jump to page" box as well, which wasn't really necessary, as it now takes longer to get to a page than before because the results are all cluttered in a random order. If you're searching for anything else, well good luck getting what you want; it probably won't be on the search results. This especially goes for when you want to jump to a specific question number. Just forget it. Have fun trudging through single pages, 10~15 seconds at a time. I have most probably missed some things, but I am livid that you can bring out such a smoking turd of software out without a second thought. Sure, the previous eText was quite dated; however, despite that, you managed to replace a dated piece of (flash-based!) software with something even worse! To manage to make a new software worse than a flash-based one, you must have been endeavouring to make it as bad as humanly possible. The previous version of eText was better in every respect of the previously mentioned categories, unfortunately. If this was a project put together by a 9 year old with minimal training in Scratch, then what a great job! However, putting this out, as a large educational company, is completely abysmal, and you should be ashamed of yourselves. I am sure that you are charging my university extortionate fees to access this worthless PoS software as well. Yours
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ID
#1364367 Review #1364367 is a subjective opinion of poster.
Location
Den Haag, South Holland
Product
Pearson Education Mastering Engineering Program
Reason of review
Bad quality

Multiple Part Questions

1.9
Details
Have you ever gotten close to finishing that "one" question only to mess up on that third try and thus ultimately having to start over? It is asinine to say the *** least that I spend and hour trying to work this once question only to have to work another hour just to try and fix the mistake. *** stupid man, like jesus christ who came up with thi.....Oh right its Pearson what else did I expect -.-. I understand the whole "beating he knowledge into your head" thing, but why not just let me rework the one part of the problem instead of making me start all the way over. *** *** me off honestly....
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ID
#1363348 Review #1363348 is a subjective opinion of poster.
Location
North Little Rock, Arkansas
Product
Pearson Education Program
Reason of review
Bad quality

Failed to provide service and a refund

1.0
Details
I bought an access code for a class. Pearson messed up and none of the book worked for our entire class. They agreed to give us refunds but only in the form of a gift card. This is unacceptable.
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ID
#1362318 Review #1362318 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Pearson Education Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Charged me twice

1.0
Details
I have been charged twice for material. On september 6th I called to tell them. It is now September 21st and I call daily. They tell me they have issed a credit & it takes 5-10 days now its 10-15 days & still no money!! I am on the phone for a half hour every day trying to get this resolved!
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ID
#1361925 Review #1361925 is a subjective opinion of poster.
Location
Sterling Heights, Michigan
Service
Pearson Education Customer Care
Reason of review
Problems with payment
1.5
Details
Pearson Education - Absolutely Atrocious
Pearson Education - Absolutely Atrocious
Pearson Education - Absolutely Atrocious
I have repeatedly been having issues just using the MyLabs in general. I use MyLab Math and MyLab IT, neither of them work properly. It is touch and go. You either do your work on a good day when everything runs smooth or you can't do it because the system is *** and...
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ID
#1361542 Review #1361542 is a subjective opinion of poster.
Location
Newnan, Georgia
Product
Pearson Education Myitlab Program
Cons
  • Expensive
  • Customer service
  • Poor support
Reason of review
Poor customer service
Loss
$434
Preferred solution
Full refund
1.0
Details
I ordered the most recent edition of a text book but my professor told me to get the older edition and get a credit for the difference. I contacted customer service and was charged for the older edition and was never given a credit for the newer edition, instead they...
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ID
#1361192 Review #1361192 is a subjective opinion of poster.
Location
Boston, Massachusetts
Product
Pearson Education Mylab And Mastering Program
Cons
  • How customer service mishandled my return
Reason of review
Return, Exchange or Cancellation Policy
Loss
$319
Preferred solution
Full refund
1.0
Details
What can I say? mylab is extremely convoluted, confusing, and frustrating to use. if you want it to progress, you have to do the questions EXACTLY how it wants you to. Otherwise, it says "Incomplete Action". Sometimes I do what it wants and it STILL gives me that...
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ID
#1360479 Review #1360479 is a subjective opinion of poster.
Product
Pearson Education Program
Reason of review
Damaged or defective
My daughter ordered 11 copies of a math lab instead of one. 10 minutes after mistake happened I called. A month later still waiting on the refund and still have not gotten the access code. Today has been my fourth call to this company. I have been on the phone for two...
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ID
#1359326 Review #1359326 is a subjective opinion of poster.
Location
Glenview, Illinois
Product
Pearson Education Mymathlab Program
Reason of review
Poor customer service
Loss
$600

Delayed Books

1.8
Details
You think that they would have more than plenty of books to give out to students at a University but when they ran out I was annoyed a bit but did not get to mad about it. But when I went in to get the books the day they were supposed to be in and they tell me that pearson back ordered them again is when i got mad and this time with no date on when they would be able to get books over. This is a University with students who pay for classes and the books in order to pass the class not a high school. Pearson please get things situated and get books over to the Universities.
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ID
#1358959 Review #1358959 is a subjective opinion of poster.
Location
Kalamazoo, Michigan
Service
Pearson Education Customer Care
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Ripoff ***

1.0
Details
They now sell books that are not bound and are simply a stack of paper with holes in them. $174!!! These College book companies are getting as bad as pharmaceutical companies. Something's got to change!
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ID
#1357800 Review #1357800 is a subjective opinion of poster.
Product
Pearson Education Textbook
Reason of review
Bad quality
1.0
Details
These websites are awful. It is always a 50:50 chance that the website will work at all. The customer service tells you the same exact useless thing every time "clear your cookies, ok close your browser" and that is it. Why does this company make millions of dollars...
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ID
#1357798 Review #1357798 is a subjective opinion of poster.
Location
Chandler, Arizona
Product
Pearson Education Website
Cons
  • System
  • Program designed for failure
Reason of review
Bad quality
Loss
$200
Preferred solution
Price reduction

Horrible

This website is a waste of time and money the website lags all the time and the material is horrible not worth it
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1 comment
Anonymous
#1561252

This Pearson system has so many bugs and not user friendly. Don't waste time and money for this.

You end up learning a worthless system than actual course material. Very bad system... This will drive the students nut with some useless hints and answers.

I had to use it for my mastering Engineering course. It is very confusing and weird answers.

ID
#1356506 Review #1356506 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality