Caitlin B Ahn
map-marker Cleveland, Ohio

Within text links and features do not work

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I have several textbooks in eText and have been having the same issue with all of them. I have been unable to access some or all of the within-text features or links within the text. For these features that I am supposed to be able to click on, there is no option to click on those features to access them. I am currently or have recently experienced this issue with the following: Literacy in the Early Grades A Successful Start for PreK-4 Readers and Writers, Enhanced Pearson eText with Loose-Leaf Version -- Access Card Package ISBN 978013****467 Words Their Way Word Study for Phonics, Vocabulary, and Spelling Instruction ISBN 978013****333 Exceptional Learners: An Introduction to Special Education, Loose-Leaf Version Plus Pearson eText -- Access Card Package, 13/e ISBN 978013****724 This issue is the most pervasive with the Literacy in the Early Grades text. In that eText, I am unable to access any of the many within-text links and features throughout the text, including the many videos, the term definitions and explanations, and the assessment features. I look forward to using the features when I purchase the eText and they greatly help with learning the content. I have already contacted my college bookstore support and they suggested that I contact Pearson directly. I hopefully expect that you will be able to offer a solution to these issues or offer a full or partial refund.
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Reason of review:
Access/ activation issues
Anonymous
map-marker San Bernardino, California

I already paid for Pearson statistics class

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Your Website says Students Technical Support. You have NONE. Your sent to a Disconnected number . I PAID for Statistics class .. I year later I AM unable to ACCESS it You Sales Reps tell you it's Good thru 2020.. Your Transfered around the world, rerouted, and disconnected constantly..Most of your reps are nonchalant , un interested in Helpin g young. When you do get one that's wants to help, your sent to the wrong person or disconnected..You have convinced the College s your the best for Statistics yet the prifessers teach you a different way because you methods are Archiac.. I am ONLy taking this course because I have too.. Please Help me Get on the Course that I Paid For last year.. Jennie Baca Kalaher 909 977 **** or jkalaher@***.com...I am currently at San Bernardino Valley College with Mourshad Haider for Probabilitys and Statistics..
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Reason of review:
Problems with payment
Anonymous
map-marker Buena Park, California

Very poor customer service and lousy shipping process

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It takes several days for customer service to response and no phone# available for direct contact. The shipping process is disappointing. I ordered a book on 9/4 night and I was told it would ship on 9/5,and I chose overnight shipping, expecting it on 9/6, but they did not ship it on 9/5. This means I will not get it on the 6th. Why would they offer overnight service if they will not ship it accordingly
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Reason of review:
Poor customer service
lia j Uaf

*** hole you suck a lot

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ebooks suck... nothing loads. EVEN THE HELP SECTION GLITCHES. I.e to whoevers reading this, quit your job your company is horrible
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Loss:
$150
Pros:
  • Nada
Reason of review:
Poor customer service

Preferred solution: Full refund

Aleksandar Fsd

Purchase not assessable

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I purchased a code and the purchase didn’t go through so it’s not my courses and the website won’t let me purchase another one
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Pros:
  • Set up and study plan is super helpful
Cons:
  • Phone support is lacking
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Korinne Iye
map-marker Glenolden, Pennsylvania

It will not let me buy the code

I need this code right now
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Sophie Nbe

To buy books

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I spoke on the phone with Veab, and she was able to direct me to fix the problem I was having fast and efficiently. She was also very friendly and continuously let me know she was going to solve the problem, which she did !Great employee !!
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Pros:
  • Customer service
  • Books and digital content
Reason of review:
Good customer service
Anonymous
map-marker Ann Arbor, Michigan

Course tool

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Nothing happened. I was on hold for more than 2 hours as I called three separate times. My question was never answered as anybody every picked up my call. It was the worse customer service I have ever received only because of the fact that nobody answered the phone. Don't know why I called at reasonable times three times.
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Elya Twq
map-marker Hartford, Connecticut

My account isn’t working

I bought a bio textbook and spent 120 bucks on it and could access it but now I try to sign back in and it says my account isn’t authorized so then I changed my password and tried again and it still won’t work this is really really frustrating cuz I need this for tomorrow but I can’t even thought I spent a lot of money on it. I will now have to purchase a new one and waste my money because your account isn’t malfunctioning.
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Bentlee Xpy
map-marker Boston, Massachusetts

Account issues

I just want to be able to access the book I purchased.
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Reason of review:
Access/ activation issues
Anonymous
map-marker Toccoa, Georgia

I am STILL unable to access my chemistry course, even after the revision!

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I signed in to my account to do Chemistry for the second time ever. Unfortunately, for some reason the course will not display anything beyond a small sentence: "Please wait, your course is loading." I waited for an HOUR and nothing happened, despite refreshing the course several times! Wtf Shrug I desperately need HELP! PLEASE!
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Iram Fxo

You're closed and useless.

I waited an hour and a half to talk to a virtual assistant who put me in line for another assistant then we got disconnected after a weighted with 60 something people in front of me and I'm trying to call the phone number but you guys are close! Great service not
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Loss:
$100000
Reason of review:
Poor customer service

Preferred solution: Full refund

Lucky Ioi
map-marker Auckland, Auckland

Technical issue while giving test

We facing the technical problem while giving test there is headphones and keyboard problem we can’t hear and type all the candidates face this problem
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Anonymous

*** company

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Charges way too much for basic chemistry knowledge
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Reason of review:
Bad quality
Anonymous
map-marker Dallas, Texas

Awfu custmer secrvice

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I have been waiting online for almost 1 and half hour. I'm a college student, I have a lot of assignment and work to do waiting this much and problem not getting fixed on time Sad Sad Sad
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