Pearson Education Reviews and Complaints
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Pearson Education - Testing
I called about a voucher question And received great customer service
Review
Product
Pearson Education - I need a refund for a book I brought I was unable to use the book.
I had a death in the family and was unable to participate in the class I need a refund for the book I brought. I never used it. It was for an online class. I was on the phone and someone hung up on me after I was waiting on the phone for over 25 min I would like a phone call back.
Review
Pearson Education - Half dozen calls and hours of waiting for support. Still no solution. No call back. NO MORE PEARSON!
I'm a professor. Trying to launch a course that uses some Pearson online resources. I have a small question. I have invested hours in getting an answer from Pearson Tech support. They have created a half dozen case numbers, have referred me to 'High Level Support', but they have not contacted me, and hang up when I called them. My new motto: No more Pearson!
Review
Pros
- Some very nice online learning materials
Cons
- Abysmal customer support
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Change to a different publisher next term.
Tags
Pearson Education - Sucks!!!
their customer service sucks... they are just a mess! it sucks even more for the students because it hurts our grades because of their mistakes with textbooks or not being able to access assignments, and most of the time the practice test has nothing do do with the course
Review
Reason of review
Bad quality
Preferred solution
Full refund
Pearson Education - Error code 403
I cannot access my online E textbook. It keeps saying error request failed with status code 403
Review
Pearson Education - It gave me a zero on my homework
I did two of my homework but I say I made a zero
Review
Pearson Education - Issue with MyMathLab access code
I purchased a MyMathLab access code on amazon (I scratched off the back so I know its a new unused code) but when I log into my pearson account to input that code it fors not work. I had a 12 day trial but it expired and now I cannot ipdate my accoun
Review
Reason of review
Damaged or defective
Loss
$55
Preferred solution
Let the company propose a solution
Pearson Education - Terrible Customer Support
My student asked about access to Revel w book Political Science An Introduction. I have spent considerable time and made several call and I am getting nowhere. Bill Rosenberg, PhD Drexel University 609.932.4178
Review
Cons
- Everything about the run-around
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
My school bookstore sold me a $140~ access code that was "supposed" to be good for Chem. 1 & Chem. 2. The code I bought did not work for Chem. 1 so I contacted Pearson (chat is the photo) and was given a new code so I could access my Chem. 1 course. The "agent" I...
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Review
Product
Reason of review
Poor customer service, pricing issue, not as described
Loss
$70
Preferred solution
I just want the damn eTextbook
Tags
Pearson Education - Certificate replacement
I need a gcse maths certificate from Nov 1994 in UK. I can ot get an answer on the phone
Review
Reason of review
Unable to contact you
Preferred solution
Return phone call please
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