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Purchased book with no product

I just recently purchased an ebook and the money came off of my card but I do not have the ebook.
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ID
#1449352 Review #1449352 is a subjective opinion of poster.
Reason of review
Purchased with no product
Loss
$30
Not only are the questions on Mastering Chemistry poorly written and inaccurate, the process to actually having access to the website is tedious alone. As college students, we are already paying thousands of dollars for tuition, and being unfair as it is that our...
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ID
#1449286 Review #1449286 is a subjective opinion of poster.
Location
New York, New York

Refund

No one answered when I called
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ID
#1444848 Review #1444848 is a subjective opinion of poster.
Location
Wake Forest, North Carolina

Extext

Michael Kelly, Dir, Disabilities Services at Siena College, Loudonville NY, 5187834239 I placed a request for an extext ISBN978-0-13-449251-3, Principles of Marketing Book,with Access Text and provided a receipt from the student from the Siena bookstore . I was directed to Vital Source for the book, but unable to download their app to secure the book so I can provide to the student. Not sure why you simply cant send me the extext version since this book was actually purchased without going thru another third party for accessibility. Thank you
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ID
#1444714 Review #1444714 is a subjective opinion of poster.
Location
Albany, New York
Product
Pearson Education Textbook
Reason of review
E Text
Loss
$240
Preferred solution
Provide a copy of the extent so I can download on my computer for the student in question
Pearson Education - Sales Representative lack of support
I am very disappointed with the level of support that I receive from my rep here in Utah (Euan Black). He loves the orders but following up to make sure customers are satisfied lacks. This type of unresponsiveness will lead me to evaluate other programs (competitors)...
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1 comment
Anonymous
#1625021

You didn't tell us what they were supposed to do for you.

ID
#1442268 Review #1442268 is a subjective opinion of poster.
Location
Toronto, Ontario
Product
Pearson Education Program
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered

Instructor

Tried for over 3 weeks poor follow-up poor internal communications
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ID
#1440905 Review #1440905 is a subjective opinion of poster.
Location
Boston, Massachusetts
Cons
  • Custome service
Reason of review
poor instructor resources

After 4 months I still haven’t received a refund but got thousands of “case numbers”

1.0
Details
Update by user Dec 27, 2018

This was not at the location in Centennial CO. Not sure why this was added on my review.

Original review posted by user Dec 27, 2018
Basically I needed a textbook by a certain date in September. When I originally purchased the book I clicked the option for overnight shipping and upon checking out and paying it just changed to standard shipping by itself. I called the same day and spoke to someone about my situation and they said it was out of the their control and advised me to buy a second book and overnight ship it again. I paid somehow more and still received the books 2 weeks later at the same time by now it was already October and to remind you they both were supposed to be overnighted/next day. I had to withdraw from the class because I wasn’t able to complete my homework. I didn’t need the books anymore so I called to request a refund, the girl I spoke with said I wouldn’t receive a refund for 4-6 weeks until they receive the textbook back in their warehouse. At this point I was like a little frustrated but I could deal it seemed like they were trying to help me. As soon as I got the labels I shipped them the next day. So everything on my part was complete I followed all of their instructions. Here I am now 3 months later still dealing with their *** Every time I call I get a case number they transfer me to 7 different departments for 45 and tell me that they will get back to me in 24-48 hours and then I don’t gear from them for like 5 days. I am the one contacts back endlessly. I spoke to someone again today and they transferred me to a department who said that they weee unable to help me, transferred me to another customer service representative who was just flat out rude and hung up on me. I will never use Pearson again ever. I will always buy my books and access codes from a third party but never from them directly because they are terrible to their customer and do not know how to run their business with integrity and I will make sure that to tell everyone I know to never buy from Pearson.
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ID
#1433890 Review #1433890 is a subjective opinion of poster.
Location
Centennial, Colorado
Service
Pearson Education Customer Care

No customer service

1.0
Details
I am trying to adopt a text book for a beginning Spanish Course at a university. I need 2 simple questions answered about using the online version of the book from which to teach. I sent 5 emails to different people over 3 days. I asked them to call me as there is no phone number for them. Their response to my 2 questions was to send a desk copy of the text. I already have a copy, that is why I have the questions. They are not listening and they do not help me, the lowly consumers. I am going to order a book from Vista Higher Learning. It is a pity because I really liked the book Hoy Dia.
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ID
#1428875 Review #1428875 is a subjective opinion of poster.
Location
Potsdam, New York
Product
Pearson Education Textbook
Cons
  • Customer service
  • Did not resolve the issue
Reason of review
Poor customer service
Preferred solution
improve customer service by talking to your customers

Refund Help

I’ve made several attempts to get a refund for an access code I did not use. Please call me at 1 (662) 436-4356. The online option is useless.
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ID
#1421726 Review #1421726 is a subjective opinion of poster.
Location
Baldwin, Louisiana
Product
Pearson Education Mylab And Mastering Program
Reason of review
Return, Exchange or Cancellation Policy

All I want is a receipt.

1.0
Details
Ridiculous. I didn’t get a receipt when I bought the book. I’ve called once and emailed customer service twice asking for a receipt so I can be reimbursed by my financial aid. No reply, no reply, no reply. Calling today, last straw. Rude customer service lady and she said I needed a different number. It shouldn’t be this hard to reach a person in your customer service department!!!
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ID
#1421329 Review #1421329 is a subjective opinion of poster.
Location
Tampa, Florida
Product
Pearson Education Art Of Being Human: The Humanities As A Technique For Living Thelma Altshuler Textbook
Cons
  • Customer service too hard to reach
Reason of review
Poor customer service
Loss
$75
Preferred solution
Full refund

Help with receipt

Was given another number to call.
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ID
#1420871 Review #1420871 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Pearson Education Customer Care
Reason of review
Poor customer service
I use "On Cooking" 5e update and have been trying to get in contact with Heidi Dressler about an exam copy of 6E for several weeks with no feedback from her. Tried navigating website and all I do is go in circles and never getting to ordering possibilities of the...
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1 comment
Leighanna
#1790248

I agree. I tried to reach her over the past 6 weeks. no response

ID
#1420111 Review #1420111 is a subjective opinion of poster.
Location
Webster, Wisconsin
Service
Pearson Education Customer Care
Reason of review
Poor customer service
Preferred solution
someone contact us

MyMathLab is a Worthless Piece of Garbage

1.0
Details
How on earth could you guys not possibly support the newest version of MacOS? Pathetic. I've waited to see if you guys would update it the ENTIRE SEMESTER and nothing!! Me missing out on these video example is really killing me!!
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ID
#1419391 Review #1419391 is a subjective opinion of poster.
Location
Fallbrook, California
Product
Pearson Education Mymathlab Program
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund
Why in the world would you want to use this sorry excuse for a program. I am just finishing up a course on computer science and our professor had us buy an access code so we could use MyITLab and the Office program class that comes along with it. Even if I was not...
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ID
#1416363 Review #1416363 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Product
Pearson Education Myitlab Program
Reason of review
Bad quality

Sales Representative

I can’t reach your sales rep Matthew Walker. Is he still with the company? Is there someone else I can contact? Joe Yacura Jyacura@gmail.com
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ID
#1410778 Review #1410778 is a subjective opinion of poster.
Location
Rohnert Park, California