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1.0
Details
Absolutely horrible company. Their customer service reps barely speak english and the support tech team has no idea how to deal with the problems that arise. Each time I have called in regard to an issue with Pearson Lab they spend days trying to understand the issue...
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1 comment
Anonymous
#1208746

I am also having the same issues. I contacted the company I am taking the classes through, they utilize Pearson now just within the last 30 days, and I am 8 days unable to log in to my eBook. Ridiculous!!

Review
#913977 Review #913977 is a subjective opinion of poster.
Cons
  • Customer service and
  • Online support
Reason of review
Poor customer service
Loss
$125
Preferred solution
Fix the system glitch so I can complete my assignments
Tags
  • Glitch
Horrible company. Outsource all of their "customer service", the system is inadequate and outdated and the support tech has absolutely no idea how to deal with it. Each time I have called in regard to an issue with Pearson Lab they spend hours trying to understand...
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Review
#913285 Review #913285 is a subjective opinion of poster.
Reason of review
Poor customer service
I'm taking college algebra through Pearson, and it has to be the most annoying thing I have ever done in my life. Every time I answer a question I get a text bubble that reads: "Incorrect. Your answer is equivalent to the correct answer, but not in the right form"....
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Review
#912494 Review #912494 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Pearson Education Mymathlab Program Review

1.0
Details
Bought college algebra with mymathlab. Did not receive mymathlab code. Was told i misplaced it and "oh well, you need to buy another code". Horrible customer service. Hope i never have to use anything from this company again.
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Review
#910773 Review #910773 is a subjective opinion of poster.
Reason of review
Order processing issue

Pearson Education in Los Angeles, California - Error: bbErrNoSuchUser

I've been dealing with this error for more than a few days now. I am so tired of this online classroom. I have called them and all they said was that they were going to send it to upper management; so far nothing has been done. Is this how a professional company works? How am I supposed to get a grade in the class when I can't work? I signed up for Vista Higher Learning for French and I had no problems at all--everything was so quick and easy. Pearson online is the worst.
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Review
#910361 Review #910361 is a subjective opinion of poster.
Reason of review
Bad quality
I find it utterly ridiculous that universities require this textbook and its associate lab (it this case (MyOMLab) only to find the "the access code doesn't work"...aka error code 84 This is the second overpriced book I've purchased from Pearson, and both time same...
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Review
#910070 Review #910070 is a subjective opinion of poster.
Reason of review
Poor customer service

Pearson Education in Garden Grove, California - Issue with Pearson

I've used Pearson before for a biology and another programming course and it turned out fine-- just your typical pay to complete homework assignments ***. Buggy system and not much help on assignments, but at least it worked and I could just do the assignments and get my grade. Now after using it a 3rd time; it decided to not work at all. I spent hours on phone and online chat customer service (after a ton of waiting) and they had me running around in circles with ZERO help towards my issues. I don't think the person on the online chat was even a human reading what I was saying; all the responses were practically automated in response to keywords. They made up some flimsy excuses and now I just an email for a refund and I don't think they'll even give me that.
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Review
#909930 Review #909930 is a subjective opinion of poster.
Reason of review
Poor customer service
2.3
Details
Their customer service is a joke. I have been trying to contact someone for about 6 hours. You click on "chat now", but you sit and wait for 30 mins or until you decide to click "cancel chat" because it is obvious no one will chat with you. My username and...
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3 comments
Anonymous
#1206276

I've been dealing with this issue for three days now. Nobody gets back to me, and I just had the most unhelpful customer service representative ever.

I'm pretty sure she was working from home, only when I threatened to speak to a supervisor she started talking again. I was basically in a call with 60 minutes of dead air silence. Cannot talk to a supervisor, cannot talk to high technical support.

Nobody can do anything for you. What a piece of ***.

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Review
#909484 Review #909484 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.0
Details
Pearson Education - Server errors and *** IT support abound
So I've had to buy this $120 program for school and have had the worst experience in the technical world I have ever had the displeasure of using. For one, the course ID wasn't working so I was stuck on IT support phone call for 45 MINUTES just to get my CASE NUMBER so...
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Review
#909458 Review #909458 is a subjective opinion of poster.
Cons
  • It support as well as their actual website errors
Reason of review
poor customer service as well as terrible website access
Preferred solution
Deliver product or service ordered

Pearson Education in Hollywood, Florida - Pearson Revel

Absolutely the worst possible online textbook/learning site I have ever come across. I've used multiple online educational services (such as Connect by Mcgraw) and this is hands down the worst program I have ever had the displeasure of using. The site is constantly down and pages take ages to load (nothing to do with my internet connection). I sit for 5 mins straight attempting to refresh the page but to no avail. I sincerely hope that the creator and all those who had part in creating this utter garbage, suffer a slow and painful demise. As for the incompetent customer service reps, I can only hope that their lives are as miserable as I assume they are.
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Review
#908882 Review #908882 is a subjective opinion of poster.
Reason of review
Bad quality