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1.0
Details
This is a horrible system to try and teach people how to do math. The problems are often done in multiple steps so 1a, 1b, 1c, ...1n and if you don't get the right answer to any of the steps you do not get full credit for completing the problem. And then if you want to...
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ID
#1492051 Review #1492051 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Cons
  • Slow unresponsive website
  • Too much scrolling
  • Old style outdated website design
Reason of review
Terrible interface.
Loss
$125
Preferred solution
Fix your dam website, add CAS and remove the multiple step problems.

HORRID Company

1.0
Details
I teach at a large research I university in Arizona. Not only can we no longer get ahold of our Pearson Rep, the company is trying to soak our students for online products that do not work. I sincerely hope that this company realizes that, should my department dump the Pearson textbook line, they will lose a lot of revenue. Get it together!
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ID
#1491049 Review #1491049 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Program designed for failure
  • Technical support
  • Customer service doesnt respond to emails
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Couldn’t do anything at all

Every time I tried to sign in it would pretend to load and then the sign in screen would pop back up.
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ID
#1489794 Review #1489794 is a subjective opinion of poster.
Location
Reno, Nevada
Product
Pearson Education Revel Program

Contact phone number

I have been trying all day to find a phone number to call from the website for help with questions about online versions of a book and to order a book. There is not really any phone numbers on your website and every time I went to something it was no help. You need better contact information. I am very dissatisfied.
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ID
#1487523 Review #1487523 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service

No refund even though Pearson said they initiated it

1.0
Details
I bought mastering physics online course portal but then I dropped the class and no longer needed it. Put in a refund ticket, took forever for Pearson to contact me but they finally did weeks later. Said they would refund money back into my paypal account in 10 days. It’s been close to two months and still no sign of that money. Honestly have given up at this point. Lost 68 dollars and 95 cents to this.
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ID
#1486686 Review #1486686 is a subjective opinion of poster.
Service
Pearson Education Customer Care

Worst experience.

1.3
Details
Pearson Revel is the worst platform I have ever used throughout college and I am a senior. Every single question for assignments has like 3 answers and you can't even go back into the book to look for those answers. By far the worst experience I've ever had with a class and it's book software. I wouldn't recommend for any class.
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ID
#1477363 Review #1477363 is a subjective opinion of poster.
Product
Pearson Education Revel Program
Cons
  • Quality
  • Everythng
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution

Refund dropped class

They never sent me my refund
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ID
#1477328 Review #1477328 is a subjective opinion of poster.
Location
Lynbrook, New York

Pearson My Lab Review

1.0
Details
Advancing in a RN program is difficult within itself. Having to use a product that is faulty makes learning much more difficult. On more than one occasion I have studied for a test using the Pearson My Lab feature and failed! There are some answers in the modules that are keyed wrong; along with the NCLEX style questions they offer. It is required to use this material to study as we have purchased it for two years. Over $800 was spent on a program for learning, yet students are failing tests due to inconsistency with the answers/rationales. Unfortunately we are in a bind because we have to use Pearson for the two years we are enrolled in. Right now I am in the second semester and have attempted to keep track of how many questions were keyed wrong and the numbers are disappointing. In just one module, 4 questions did not match the description in the rationale. My instructor has complained on more than one occasion about Pearson and all they claim is, "We're working on it". Nothing ever gets fixed! I'm very frustrated with this company and I, along with everyone in a RN program using this product, deserve a refund for the disappointment and struggle we have to endure with a *** program!
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ID
#1474349 Review #1474349 is a subjective opinion of poster.
Location
Norfolk, Virginia
Cons
  • This product is horrible
Reason of review
Bad quality
Loss
$850
Preferred solution
Full refund

Fraudulent Company Preying On Students

1.0
Details
I purchased a temporary access code for a math class from Pearson in January. Today, 2/16/2019, a random $55 charge has been made to my bank. I'm now stuck on phone support with my bank to dispute the charge. Based on the other reviews, I'm not the only person that has experienced this. I'm pissed. There is no where I can find on the Pearson website to get my payment method removed from the account, these people have my bank account debit card info!
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ID
#1473773 Review #1473773 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Cons
  • Fraudulent charges to my bank account
Reason of review
Poor customer service
Loss
$55
Preferred solution
Full refund

Very POOR customer service.

I am so sorry that I have encouraged my students at community college to use a Pearson product. I have called to get help for a student having a problem accessing your MyDietAnalysis program. I have been shuffled from phone number to phone number. This last customer representative went to get information and left me on hold and did not come back!!!!! Do you not educate your customer non-service people to help people. What a way to get rid of a problem - just leave the customer on hold and hopefully they will give up and go away. You certainly have a problem area and I have just identified it. Your staff does not have the proper training to assist the consumer. They simply shuffle people from one area to another. Hang your head in shame - not a professional company.
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ID
#1471758 Review #1471758 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Reason of review
Poor customer service
1.0
Details
I have been dealing with this terribly coded site for days now. I discovered that their coding is terrible and doesn't work with really any web browser unless you manually enter information. Why am I forced to pay for this nonsense? They have subpar product and just...
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1 comment
Anonymous
#1644167

I ordered a book and a code from you guys OVER TWO WEEKS AGO. And I STILL havent recieved it.

I don’t know what kind of money grabbing scheme you all are running but this is so wrong. I’m getting zeros on my assignments because you people extort people for there money. I even paid extra money for overnight shipping. Sent two emails, and no response yet to date.

I will be filing a formal complaint everywhere I possibly can. It’s sad that college students everywhere have no choice other than you use your poor services in order to pass our classes.

ID
#1468183 Review #1468183 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Reason of review
Bad quality
Loss
$135
Preferred solution
Price reduction
1.0
Details
Every single damn chapter I had was way too long. Took nearly my entire free day up. Let me tell you this now, YOU aren't my only class that has assignments and *** do so lower the amount of *** you have to do for god's sakes!!! Not only that but this site has made me...
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ID
#1467292 Review #1467292 is a subjective opinion of poster.
Location
Pawtucket, Rhode Island
Reason of review
Site just sucks
Preferred solution
Let the company propose a solution

Horrible company

1.0
Details
All the teaching materials are for the uk not the United States of America. And it's against my regilous views.
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ID
#1464258 Review #1464258 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Refund

Refund never recieved after 14 days
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ID
#1464078 Review #1464078 is a subjective opinion of poster.

My refund is late

1.0
Details
I need a refund because my I have purchased the second in
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ID
#1464044 Review #1464044 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program