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1.6
Details
I'm a student (surprise there) and Pearson has repeatedly screwed me out of money. I buy a textbook produced by them that comes with an online program (which cost a small fortune to buy) with mandatory assignments, . What does Pearson do!? They don't give me the...
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Review
#1176550 Review #1176550 is a subjective opinion of poster.
Product
Pearson Education Myportugueselab Program
Cons
  • Everything but the customer service reps
Reason of review
Screwed by this company time and again.
Loss
$170
Preferred solution
Give me the damn access I paid for and stop with this whole "limited access" ***
1.0
Details
I absolutely HATE this site!!! I've frequently come across the main issue that Pearson keeps randomly freezing during assessments, and the only way to fix it is by spending 10-15 mins closing and reopening the tab which is a HUGE waste of time, considering the allotted...
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Review
#1176449 Review #1176449 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality
Loss
$60
Preferred solution
Full refund
1.0
Details
Ordered a textbook copy of my online book. When I received it, it was *** loose-leaf paper. They really couldn't provide ones that are already bound together? Also had an issue with them taking my money , returning it to my account, and taking it again in two separate...
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Review
#1176379 Review #1176379 is a subjective opinion of poster.
Product
Pearson Education Textbook
Reason of review
Bad quality
The app is trash. The material is outlined in a confusing method that will not allow you to read the material as one flowing narrative; but is organized as a collection of small pamphlets (units with subunits) that you cannot flip between. This makes finding content...
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Review
#1175878 Review #1175878 is a subjective opinion of poster.
Product
Pearson Education Revel Program
Reason of review
Bad quality
Loss
$150
Preferred solution
Let the company propose a solution
1.7
Details
Pearson for some ungodly reason has hired overseas' telephone agents who break the law by demanding that your telephone conversation be recorded by Pearson, operating off the Continental United States. I live in a State that prohibits the recording of any conversation...
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1 comment
YouthfulClownFish
#1580836

I am forewarned - Never will I buy bools from this POS company & so will all of my friends

Review
#1175522 Review #1175522 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Lack of service
Reason of review
Failure to assist a book purchaser with his or her access code.
Loss
$200
Preferred solution
Hire US representatives to fix access code issues. Comply with US Federal Communication Laws and privacy laws of the State of California, which includes its Constitution.
Tags
  • Textbook Access Code Failure

Pearson Education - Piece of ***

Not only is their tech support unknowledgeable but the program stalls out. It does not recognize actions even when you follow the video step by step.
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Review
#1172323 Review #1172323 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality
I tried to order college text books two nights ago and the website said there was a problem with the system and the order did not go through using my credit card. Therefore, I tried to place the same order using my PayPal. Same error message. I ended up purchasing the...
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Review
#1170985 Review #1170985 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Problems with payment
2.9
Details
Oh so many things. Submitted a support ticket and never ever get a response. It sits there for months before you get an email saying: We recently assisted you with the following inquiry to Pearson Customer Support: If this issue is not resolved to your satisfaction,...
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Review
#1170883 Review #1170883 is a subjective opinion of poster.
Service
Pearson Education Technical Support
Pros
  • Material
Cons
  • Customer support ignoring support tickets
Reason of review
Poor customer service
Preferred solution
give me the advertised price before I have to report your site to the FTC
I called Pearson recently to inquire about the price of stand-alone MYLab/Mastery products. I am a student and cannot afford the prices at my college bookstore, so I'm trying to get what I need for the least possible amount. First, the person I spoke to was barely...
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Review
#1169713 Review #1169713 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
When I tried to buy an access code for my online math class, they froze my account 3 times. I had to call and get them to unfreeze it. Finally, I drove down to my school and purchased a physical code. When I entered my physical code, I could get into the class, but I...
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1 comment
Anonymous
#1418807

Yep, their customer service is the worst, and it's impossible to buy the products online at the link they direct you to (www.mypearsonstore.com). Between Pearson and my college bookstore, swear this is some extortion operation.

Review
#1165792 Review #1165792 is a subjective opinion of poster.
Product
Pearson Education Mathxl Program
Reason of review
Pricing issue