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Pearson Education in Edmonton, Alberta - Access Codes

Purchased an Access Code for E-Text only to find out you cannot use the eText unless you have a course code. This is Ridiculous the content is already made why not have it available for self study. The pearson "My___Lab" is very difficult to navigate and help for access code problems takes forever and leaves you disappointed since there is nothing they can do. I believe there is a lot of miscommunication between pearson and universities, they need to specify that if a prof is not going to use course content on their website then the students cannot have access to the eText
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Review
#445188 Review #445188 is a subjective opinion of poster.
Loss
$95

Pearson Education - Snail-slow and *** staff

To communicate with an agent took 55 minutes (the original counter said the wait time was 45 minutes) for a Chat session (which, the website said, was the fastest way! Hah!). Then, when I was finally connected to Harriete, she kept on having me do the exact same things over and over that I had told her did not work (the registration screens). After each answer, I had to wait about 2-4 minutes for her to wake up from her silence. Even for simple questions as, "should I click on the 'I accept' button?" Then, I finally asked for a manager, and after a 20 minute wait, I get a fellow who apologizes that he's not a manager, but a "specialist" (he didn't bother to mention his specialty, but I suspect it's not efficient and attentive customer support). To make matters worse, the website is poorly designed with list of options in pull-down menus that you can only access by going 2-3 times inside the pull-down menu to "open" the sub-lists. Stay away from this company. They run a supremely mediocre online operation.
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Review
#445181 Review #445181 is a subjective opinion of poster.
Tags
  • slow support
  • mediocre service reps
I purchased a new Statistics book and scratched off the code and attempted to register for the online aspect of my class. The code did not work and it said it did not recognize it. So I tried calling customer support and after waiting 30 minutes, I decided to wait for...
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Review
#445085 Review #445085 is a subjective opinion of poster.

Pearson Education in Pensacola, Florida - Access Code

I bought a new Pearson Computer Science book with their name on it, with an access code card in the book. It does not work. Pearson support tried 4 times to access the code. They say the code is available, but does not work. They said they would advance to next department and give me a new code. I still have not heard from them. Mean while my IT/Computer class is going on. Very poor customer service results. I think they do this to try to make money off of people, so you have to go back and buy another code from them..
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Review
#444966 Review #444966 is a subjective opinion of poster.
Loss
$128
Order was placed in mid March. One month later the order has not been sent for delivery to our address. The item ordered was time sensitive as for the school year. The school year will end in six weeks. This book will only be used for the following four. Mid April I...
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2 comments
Anonymous
#866122

They have you waiting for soooo long. Literally the worst customer service!

Review
#401146 Review #401146 is a subjective opinion of poster.
Loss
$10
Tags
  • Following
I needed online technical support to rectify the online access. Unfortunately, the chat room person called Aron thank you have a great day while I still asking a question. Aron tried to defined there is not answer position. Finally, logged off without answering my...
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Review
#375716 Review #375716 is a subjective opinion of poster.
They do not offer any customer assistance - their 24/7 available chat took 30 minutes holding to have someone answer who didn't ask me anything beyond why I was texting - then told me to download the latest Adobe (which I already had - but he didn't ask about),...
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Review
#342265 Review #342265 is a subjective opinion of poster.