Lexiss

Cannot Access Course

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I've been trying to access course for several weeks. Keep calling to troubleshoot and they gave temporary access to the course. Great right...WRONG. I have tried to purchase full access to the course and they've locked me out of my account.
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Loss:
$82
Cons:
  • Service
  • Access code problems
  • How unreliable it was
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Kajsa Cox

Access code to My lab

I don’t know why the payment for the access code for my math lab isn’t working. There wasn’t a specific reason given. So I don’t know if it’s because my bank is in America and the price was given in euros. I don’t know what’s going on.
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Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

Thuok G

Requesting my past exam result.

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Hello sir, i hope your are fine ..iam writing to complaint about my result .iam a former student i did my exam in may igcse 2019 .however i do not received my result all. I was doing my exam in kenya green valley center..in addional to this ,iam kindly requesting you to assisted me ,if would be possible i could get my result...i would be grateful if considered my request... Thuok Gai Yol..
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Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Gaia Gqs

I call y’all to not take my money and you take it anyway I’m not happy

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Told y’all not to take my money
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Reason of review:
Poor customer service

Preferred solution: Full refund

Kemaya Kdu
map-marker Demopolis, Alabama

They over charged my card

Pearson Education - They over charged my card
Pearson Education - They over charged my card - Image 2
My card was charged and caused my account to go in overdraft.
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Loss:
$84
Reason of review:
Pricing issue

Preferred solution: Full refund

Curtisha Dnv

I told you guy not to take my money and you did

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I want my money back now
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Loss:
$50
Pros:
  • I liked math before i used this software
Cons:
  • That the functions they boast dont actually work
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Ying L Ncj

Online access code

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Our daughter is attending an online school and their homework relies heavily through Pearson platform. We ordered the code in mid July and got nothing until Aug 20 which is the week before her class starts. Then we contacted with Pearson, the personal nicely told us the code was delivered on Aug 19 which is about one month from we placed the order online, but couldn't do anything. After hours on the phone, they finally agreed that her school teacher could contact with them through email for a code. Then finally about one week later, the teacher got a code which is invalid at all. Now her school has already started, she needs to work on her homework. We proposed with their CS to pay for another code. Then we were told, we would have to wait for another month or so for this dam code. Don't understand what kink of world this company is living... Now the nice lady from their cs, open a case for us and wish my daughter can have access her homework soon.....
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Loss:
$70
Cons:
  • Shipment time
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

robert c Jzg

Account locks and you have to wait an hour

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any glitch on paying for a class and you get locked out for an hour?!? what kind of crap is that?
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Pros:
  • Well laid out web site
Cons:
  • Overpriced
  • Ridiculous account lockout wait time
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Jaymee Lon

Double charge

They don’t *** speak English and charged me twice this company is awful and I want my money back now!!!
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Cons:
  • Biliing department
Reason of review:
Problems with payment

Preferred solution: Full refund

JaKyra C

Awful

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I paid 52 dollars for my service and it is no longer working and they refuse to acknowledge I need support.
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Loss:
$52
Pros:
  • Some very nice online learning materials
Cons:
  • Customer service doesnt respond to emails
  • Product support
  • Being lied to and strongarm tactics by pearons rep
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous
map-marker Prescott, Arizona

Website design and how terribly it works

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my school started using the pearson at the beginning of the 2019 to 2020 school year, they previously used the by far better ixl.com for math. pearson is unorganized and down right terrible for teachers that are not tech savvy. my teacher has trouble assigning work to the students and when she does get worked assigned they have 9 different sub sections on top of that actually answering the question 9/10 times is a pain in the *** you have to click type or draw. some times you cant even answer the question. my school started to use pearsons math books this year also. the books are just as bad or even worse than the website. if any school administration considers pearson for math or reading do not buy it, use another book or website for your students. for math and reading online use ixl.com. and find a better book for real time teaching.
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Reason of review:
Bad quality
Ryheem Tzh
map-marker Knoxville, Tennessee

Login issue

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No matter how many times I change my password, I can’t login to my account. Yes I’m positive I’m typing the password in correctly and that the username is correct. It always says incorrect username/password but it’s correct.
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Reason of review:
Login issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Provo, Utah

Literally everything with Pearson fails

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I have been working with Pearson Education for 3 years. As an instructor that used their material (department mandate - not my choice), I would have at least 50% of my students who were unable to access the material for several weeks. Yes that's right, access was denied and Pearson periodically refused to help or even acknowledge that there was an issue. They were always good at one thing, though. And that was charging students for access. I have dealt with several instances where Pearson charged students multiple times for the same access (usually students that couldn't even access the material). Finally, their material is actually pretty awful. It doesn't inspire, motivate, or encourage students. It is simply the worst company I have ever seen. I have more trust in Enron than I do in Pearson. I hope they go out of business soon!
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Jan A Pqa
map-marker Woodland Hills, California

Non existent tech support for educators

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The title says it all. The 114 community colleges in California is leaning to dumping Pearson.
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Pros:
  • Good authors
Cons:
  • No customer service or tech support
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Steven j Vkm

Ehhh program needs work

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This program sucks. Its a shame its so picky. Glad il never have to use it again.
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Cons:
  • Doesnt give you full credit
  • Hard to resize text and images
  • Graphing is horrible
Reason of review:
Bad quality
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