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1.0
Details
Mymathlab is just awful. It has terrible instructions and doesn't offer insightful help when you get something wrong. You can even get the right answer wrong, causing you to have to do the entire problem all over again and for those who already aren't fluent in math...
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2 comments
Anonymous
#1542916

I have to use this crap. It's a headache, especially on Sunday when your isntructor probably is busy somewhere and won't answer till it's too late.

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Review
#1138578 Review #1138578 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Its like the system was designed by children. They don't offer solutions to problems, when you go through the "Ask for help" program it skips vital steps and leaves students confused and angry, there is constantly issues with the text loading and, finally, they are...
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1 comment
Anonymous
#1420372

WOW! I completely agree!

they go over ONE problem! What about the rest? what about the different types of problems!!!!!!!

Some of the problems arent even in the book.! WTH

Review
#1137444 Review #1137444 is a subjective opinion of poster.
Reason of review
Bad quality
1.6
Details
Horrible, horrible, horrible customer service system. Was immediately put through to an agent when initially seeking help, chatted for about 30 minutes, and was ultimately told to speak to my instructor. My instructor has made it clear that she can not resolve...
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1 comment
Anonymous
#1395897

You failed to inform us as to the type and specifications of the product.

You also failed to indicate the costs involved.

We don't know what you tried to buy, what you expected, what happened other than an emotional issue over wasted telephone time.

You repeated a single word three times in a row. "horrible, horrible, horrible".

That is grammatically absurd and is never employed unless describing three different circumstances or points of order.

Have fun deleting e-mails and don't forget to keep count.

Review
#1136904 Review #1136904 is a subjective opinion of poster.
Reason of review
Poor customer service

Pearson Education - Blatantly mislead by staff

1.0
Details
The incident started with me asking how to put a triple bar into an answer on my homework. I was told that the answer did not require a triple bar. I asked her was she sure, she said yes, I am looking at the answer. I told her I was as well, right out of my Pearson textbook. She then told me that the problem in my text book was different in rather a rude manner. I had to screenshot her my question and the Pearson textbook side by side to be believed. I then asked for their regarding their policy on reporting an error in my homework. I was told, verbatim, "We don't have that". I asked who did have the policy that required me to report errors to my professor. The agent then named a department within Pearson. I called the agent on it, and they admitted that Pearson did have a policy. That question was never answered, I do not appreciate being lied to, especially when I paid for the service. I asked was there a department that I could voice my frustrations about the policy to; I have reported errors to my professor in the past, but with a workload like hers and the fact that these errors should have been caught by Pearson, I don't blame her if she didn't have time to follow through. After about 45 minutes of dodging my question, I was informed that they would NOT provide me with any type of contact information to voice my opinions on the faults in their secret policy. Its clear that Pearson has no desire to improve or grow as a company as long as they are still getting paid.
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Review
#1136245 Review #1136245 is a subjective opinion of poster.
Cons
  • There is no customer service phone number
  • It support as well as their actual website errors
  • Tech support
Reason of review
Poor customer service
Preferred solution
I would like to discuss the flaws in their error reporting policies. I would also like them to retrain staff on lying to/misleading a consumer about their policies and procedures.

Pearson Education - Lost study plan assignments

On Thursday, 11/6/17 my study plan assignments in My Math were almost all completed. Pearson did an update and on 11/8/17 over half of my completed assignments were suddenly incomplete. Contacted Pearson, was basically told “hate it for ya, redo the assignments, take screenshots when you complete work in the future & then MAYBE we can help.” I was also told I’m not the only person this happened to, they know there’s a glitch in the update but...meh whatever. I take 2 math classes on My Math & they are both screwed up. This company & their IT department sucks. Two fingers up, two thumbs down review.
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Review
#1135699 Review #1135699 is a subjective opinion of poster.
Reason of review
Bad quality

Pearson Education - Pearson technical support for integrated Canvas/MyLab

1.0
Details
In short, it is almost impossible to get usable customer service for integrated Canvas/MyLab courses. The MyLab products are great but the support is so bad we will have to look for replacements. It is not possible for instructors or students to reach a technical support representative on the phone who can (1) receive and use the diagnostics files and (2) access the Canvas course as well as its integrated MyLab components. The typical attempt dumps the requester to a site in the Philippines where the techs cannot understand the problem, much less help, but they insist on trying. Working through that gate usually takes at least half an hour. When they finally do agree to elevate the problem, all direct communication is lost. It eventually gets (1) misinterpreted and (2) relayed back via email. If the problem is actually fixed, it takes days, sometimes weeks.
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Review
#1131394 Review #1131394 is a subjective opinion of poster.
Cons
  • Technical support
Reason of review
Poor customer service
Preferred solution
Improve the service!

Pearson Education in Centennial, Colorado - PearsonITCert - unable to connect to Practice Test Service

1.0
Details
Pearson Education - PearsonITCert - unable to connect to Practice Test Service
Purchased the book thru Amazon 9780789754554. Installed the practice test software (local Windows). Successful install Attempted login - see attached. Used the contact us to register issue on 11/1/2017 no response Today, I called support 1 800 677 6337 guessing I was routed to the 3rd party call center as the CSR was extremely English-challenged after 30 minutes... sorry, but we don't handle PearsonITCert issues. Let me send you a link to use => Rec'd email with link to contact The link is the same one I used a week ago to register the initial issue. no response from that - hence the phone call this AM If no resolution in next 24 hrs, book goes back and will not use pearson products again. I've had other issues with Pearson Vue (apologies if they are not related..)
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Review
#1129193 Review #1129193 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$30
Preferred solution
Let the company propose a solution
Math follows a set of rules. The rules are there for a reason, when your software tells you that your following the wrong rules then turns around on another problem and says what was wrong is right. You have an issue. Example, adding and subtracting fractions no don't...
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Review
#1126425 Review #1126425 is a subjective opinion of poster.
Reason of review
Bad quality

Pearson Education - Mastering Chemistry My Lab

1.0
Details
Absolute garbage, and is the root cause of my failing to grasp the concepts taught in class. The answer system is so picky and inconsistent that I am routinely scored wrong on questions I answered correctly. I'm not good at chemistry- I am learning all of this for the first time. So, when I execute the proper methods to find the correct answer and am marked wrong regardless, it completely *** UP my confidence in what I thought was right. So far as I'm concerned, Pearson owes me the tuition I paid for this semester's failed chemistry course.
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Review
#1123365 Review #1123365 is a subjective opinion of poster.
Reason of review
Bad quality

Pearson Education - I AM A NATIVE ENGLISH SPEAKER WAS FAILED BY PEARSON ENGLISH TEST 3 TIMES BUT THEN GOT 9/9 for IELTS.

1.0
Details
PTE IS AN ILLEGITIMATE TEST THAT DOES NOT ACCURATELY REPRESENT ENGLISH SPEAKING ABILITY. I have a civil engineering degree from a world renowned university in South Africa and enjoy public speaking. I wrote the PTE test 3 times. I received 43/90 for speaking for two tests and one test result was cancelled due to security reasons. I did all the practice tests online and received training. As a result, I lost a scholarship to go to Oxford in the UK and now have no job as I had resigned in anticipation of going to Oxford. I then did the IELTS test and received 9/9 for speaking. I sent 101 emails to Pearson and spent over 8 hours on the phone relating to understanding why I had failed and various other poor customer service experiences that I had. It took me 5 months to get on the phone to someone to explain to me why this had happened. I have received almost no response and no compensation throughout this process. It is truly embarrassing for Pearson to have let such a thing to happen and for someone to be treated in this way. DO NOT LET THIS HAPPEN TO YOU, DO NOT DO A TEST WITH THEM, THEY WILL WASTE YOUR TIME AND MONEY.
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Review
#1121043 Review #1121043 is a subjective opinion of poster.
Cons
  • Inability to use their brains
  • Being lied to and strongarm tactics by pearons rep
  • Call center will not deviate from script to allow for help
Reason of review
Poor customer service
Loss
$1500
Tags
  • Monopolys