Pearson Education
Reviews and Complaints
This website is driving me crazy
- Life is ruined
- Killed me
- Husband divorced me
Consistently awful service
- Poor customer support
Because my textbook online doesn't work
- Nada
- Web site and customer service sucks
Preferred solution: Let the company propose a solution
Return and refund
Preferred solution: Full refund
My product code does not match what the website is asking for
Preferred solution: Let the company propose a solution
Log in issues
*** website
No Answer
- I like the concept of this business
- Customer service will not answer after 4 hours
Preferred solution: Full refund
Upgrade access
Delay in PTE exam results more than 12 days.
- Easy and fast
Preferred solution: Full refund
Loves to take your $$$
My school bookstore sold me a $140~ access code that was "supposed" to be good for Chem. 1 & Chem.
2. The code I bought did not work for Chem. 1 so I contacted Pearson (chat is the photo) and was given a new code so I could access my Chem. 1 course.
The "agent" I talked to said that I just needed to contact them again for another code for my Chem. 2 class. Fast forward to today, 07/01/2019, I called Pearson because my access for my eBook is going to expire on the 6th. I chatted with someone for almost 2 hours and it was like talking to a wall.
Then I called someone and talked to them for about an hour.
I can't get another code now because its course based and even though my course uses the same book, the course itself wont work. So I spent $140~ for an access code that only worked for half a semester and now I need to buy the book that I HAD ALREADY PURCHASED!
Preferred solution: I just want the damn eTextbook
My account id not working
I didn’t receive my many back.
Resolved: Withdrawn audio file
Having tried a couple of emails and a phone call I did manage to get through to Pearson's and the technical issue was resolved the next day. The only real difficulty with the company is that they are now really set up for publishing materials for schools, not for individuals, which is a shame if you are trying to support an individual. I am glad I brought the issue to their attention as it must have affected lots of people and has now been resolved.
Preferred solution: Let the company propose a solution
Pearson MyLab Accounting Homework and Prep
Pearson MyLab Accounting Prep and Chapter Homework assignments are not conducive in the slightest to higher learning. The software is nothing more than garbled busy-work, and I must answer the same question sometimes 4 or 5 times in the same "Prep Session" before I am presented with any new material.
Also, the explanations provided below are lacking detail, and are sometimes downright unclear. In addition, the layout of the homework is convoluted, and most of my time spent on the homework includes me attempting to figure out how the "intuitive learning software" wants me to solve the problem in 6 oddly fragmented "parts".
The reason why I am complaining here is because Pearson does not have any relevant means of filing complaints, and my instructors are even more clueless about this new online software than I am. Needless to say, I am severely dissatisfied with the learning software, and it needs a great deal of diversification if it is to truly enable people with a variety of learning styles to embrace and comprehend the material presented.
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Same thing is happening to me