Jane D Ogm

This website is driving me crazy

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I dont sleep..i dont eat..all I do is MyMathLab homework. this week I've had over 150 homework questions. I dont need to go to *** because im already living in it. and it looks like calculus.
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Cons:
  • Life is ruined
  • Killed me
  • Husband divorced me
Reason of review:
Bad quality
Anonymous

Consistently awful service

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There have been constant error messages that disrupt my assignments. Over and over these happen and have caused me twice to receive late/partial credit. I work two jobs to support myself and go to school and only have downtime through that routine, on my laptop, to complete the online work. You have ruined and disrupted my education time and time again with your HORRENDOUS online application. You should be ashamed of your brand and the clueless *** providing for it. Shame on you all
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Cons:
  • Poor customer support
Reason of review:
Damaged or defective
1 comment
Keil Qaq

Same thing is happening to me

Kassandra Rpb
map-marker Greensboro, North Carolina

Because my textbook online doesn't work

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Someone hung up my call
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Pros:
  • Nada
Cons:
  • Web site and customer service sucks
Reason of review:
Access/ activation issues

Preferred solution: Let the company propose a solution

Anonymous
map-marker Philadelphia, Pennsylvania

Return and refund

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I returned the book in September 25,2019 which was bought in September 9, 2019. It’s been 6 weeks now and I still haven’t received any confirmation or refund. I need my money back!
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Loss:
$215
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Luciana G Jyt

My product code does not match what the website is asking for

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hi I purchased the BCOM and MIS books. however the product codes required for registration contain less digits than the website is asking me to enter. Please call me 404.644.4060 at your earliest convenience. Thanks, Luciana Granger
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Reason of review:
Access/ activation issues

Preferred solution: Let the company propose a solution

Anonymous
map-marker Durham, North Carolina

Log in issues

when i set my account up i accidentally hit educator instead of student and its not allowing me to access Revel like i should to be able to do the class work i need for my course.
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Anonymous

*** website

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I can't even log into this website on my computer because it doesn't work. It's impossible to even enter my credit card number because I need a book. Really *** website. Fire whoever created this *** Whatever your loss of $70 not mine.
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Arland Zmj

No Answer

Pearson Education - No Answer
I have a access code and book that my school won’t refund and it unused but I opened it. It was the wrong book that they had on the website.
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Loss:
$194
Pros:
  • I like the concept of this business
Cons:
  • Customer service will not answer after 4 hours
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Tej Mdl
map-marker College Station, Texas

Upgrade access

Pearson Education - Upgrade access
Temporary access has expired and won’t let me upgrade/purchase
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Reason of review:
Problems with payment
Santosh B Xbv

Delay in PTE exam results more than 12 days.

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I am facing very bad service of Pearson. I had given my official PTE test on 24th August, and i have not received my test result till now. Mean time I had contacted pearson several time, but the response was very reckless and poor. I wrote couple of complaints to PTE as of now not a single time I received either call back or other written response from them. Moreover, I called to customer care UK number twice given on website, but your representatives were very careless, they don't even bothered to understand the seriousness. Both the time they ended up by saying they can't do anything. I don't understand, If customer care representatives are saying they don't have access to check or to take necessary actions, why this number is given on website, and who will solve customer's problem. I am very sure, that nobody is going to take action against my this request as well. If not, I am going to write review against Pearson on Facebook and their social media websites.
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Loss:
$1050
Pros:
  • Easy and fast
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Loves to take your $$$

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Pearson Education - Loves to take your $$$

My school bookstore sold me a $140~ access code that was "supposed" to be good for Chem. 1 & Chem.

2. The code I bought did not work for Chem. 1 so I contacted Pearson (chat is the photo) and was given a new code so I could access my Chem. 1 course.

The "agent" I talked to said that I just needed to contact them again for another code for my Chem. 2 class. Fast forward to today, 07/01/2019, I called Pearson because my access for my eBook is going to expire on the 6th. I chatted with someone for almost 2 hours and it was like talking to a wall.

Then I called someone and talked to them for about an hour.

I can't get another code now because its course based and even though my course uses the same book, the course itself wont work. So I spent $140~ for an access code that only worked for half a semester and now I need to buy the book that I HAD ALREADY PURCHASED!

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Loss:
$70
Reason of review:
Poor customer service, pricing issue, not as described

Preferred solution: I just want the damn eTextbook

Thula Mbm
map-marker Ludhiana, Punjab Province

My account id not working

My id is not working there is not sign up in pte website why so?
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Leyla D Bxz

I didn’t receive my many back.

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I have ordered a book but have charged more . I called to Pearson and talked several time to help me cancel my order . I can’t receive all my many back. I spent 60$ but I have back only 40$ back. I would like to know what did happen with 20$ ? Where they are ?
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Loss:
$20
Reason of review:
Return, Exchange or Cancellation Policy
Resolved
Anne S Xdx

Resolved: Withdrawn audio file

Updated by user Sep 25, 2019

Having tried a couple of emails and a phone call I did manage to get through to Pearson's and the technical issue was resolved the next day. The only real difficulty with the company is that they are now really set up for publishing materials for schools, not for individuals, which is a shame if you are trying to support an individual. I am glad I brought the issue to their attention as it must have affected lots of people and has now been resolved.

Original review Sep 19, 2019
Bought Revise Exexcel GCSE German Revision Guide last year with access to audio files through QR codes. Suddenly the files and website access to all the listening passages have been withdrawn. Why? I feel as though the product I bought has been taken away. If Pearson is selling products to individuals and not just to schools, we need proper customer service too. Struggling to contact anyone to get this resolved.
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Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous
map-marker Mesa, Arizona

Pearson MyLab Accounting Homework and Prep

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Pearson MyLab Accounting Prep and Chapter Homework assignments are not conducive in the slightest to higher learning. The software is nothing more than garbled busy-work, and I must answer the same question sometimes 4 or 5 times in the same "Prep Session" before I am presented with any new material.

Also, the explanations provided below are lacking detail, and are sometimes downright unclear. In addition, the layout of the homework is convoluted, and most of my time spent on the homework includes me attempting to figure out how the "intuitive learning software" wants me to solve the problem in 6 oddly fragmented "parts".

The reason why I am complaining here is because Pearson does not have any relevant means of filing complaints, and my instructors are even more clueless about this new online software than I am. Needless to say, I am severely dissatisfied with the learning software, and it needs a great deal of diversification if it is to truly enable people with a variety of learning styles to embrace and comprehend the material presented.

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