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2 comments
I had purchased a brand new book with a brand new access code. When the code didn't work, I had to contact Pearson, then the bookstore. I was told I'd receive a reply in 24-48 hours. I waited nine days for a response. Felt like they had forgot about me. I sent an...
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Anonymous
#889450

...one more thing...I didn't realize all of this until it was too late to get a refund from Amazon.ca.

Author
Location
Mesa, Arizona
Loss
$167
Review #511258 is a subjective opinion of poster.
0 comments

Pearson Education - Class Education Review from Atlanta, Georgia

This company is a company that will not back their own product and will make every excuse as to why they won't help you instead of fixing and resolving a problem. They make the same box cover for the same class with different codes that do not work for the class your in and then tell you, you bought the wrong code to bad for you. They are confusing and do not care as long as they get or got their money. Do not use them ever if at all possible. I'm going to my college to petition them to stop using their product.
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Author
Location
Atlanta, Georgia
Review #505561 is a subjective opinion of poster.
0 comments
I am very unhappy with the way Pearson Ed conducts it businesses. They are charging me $95.50 for an online access in mystatlab.com. With this I also get access to an etext, but if I want a book I have to print it myself. Unlike McGraw-Hill's Connect, they do not give...
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Author
Location
Ashburn, Virginia
Loss
$96
Review #486710 is a subjective opinion of poster.
4 comments
Worst company I have ever had the misfortune of being taken advantage by. I am currently in college and am forced by my school to use their online labs as a portion of my on campus grades. I have failed two online classes, French and Trigonometry, because the answers...
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Anonymous
#865558

Pearson is money hungry thieves, us college students have enough people digging into our pockets. We are forced to be in debt by this corrupt system even before we get a real ...

Author
Location
Denver, Colorado
Loss
$2000
Review #475938 is a subjective opinion of poster.
0 comments
The customer support is not closely connected to the company or materials. Therefore, they could not given me alternate access to text needs to complete my assignments for my course work, which could affect my grade and therefore, financial aid. They should give me...
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Author
Location
Valdosta, Georgia
Review #470645 is a subjective opinion of poster.
1 comment
I am using Pearson's MyMusicLab. The curriculum itself is great, however, it is rare for a test to be error free. The questions and music clips frequently don't match, right answers are marked wrong and many questions are vague and worded in such a way that there may...
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Anonymous
#811588

I recently purchased an online product from Pearson and had an issue with the registration process. I tried to resolve via phone and chat but their reps seemed to be followin...

Author
Location
Seattle, Washington
Tags
  • MyMusicLab
  • bad tests
Review #459498 is a subjective opinion of poster.
0 comments

Pearson Education - 24/7 Online Support

When logging into this site it prompted the message invalid user information, so I sent an email asking for the correct one. They sent me the wrong information. So I e-mailed online support a week later they got back to me. I replied and waited almost another week. I tried calling and online chat but the wait was too long. After an entire month of waiting they sent the information to the wrong email and when I asked them to send it to the right one they couldn't until I somehow accessed their email and changed it to the correct email address. How am I supposed to do that if I cannot get to their email.
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Author
Loss
$100
Review #450806 is a subjective opinion of poster.
0 comments

Pearson Education - Awful customer service

Some of the homework assignments would not load completely. I called, tried the chat, & emailed the customer service about this issue. I hung up after waiting 2 hours by phone. I waited about an hour to an hour and a half for the chat. When I finally got someone on the chat, I asked my question & the person leaves & the chat is over! So i emailed them, it took them four days to reply. They replied on a Sunday at 2am, after my assignment was due, & after I'd spent 2 weeks trying to actually speak to someone. Their reply was them telling me that my due date had passed & their was nothing else they could do. I expect more from Pearson, especially when I paid $66 for homework assignments, & a total of $110 to include the ebook. I've been looking for a way to complain directly to the company, but I've found nothing so far.
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Author
Review #449462 is a subjective opinion of poster.
4 comments
I have tried calling tech support 7 times at different hours of the day and week. The 24/7 hour support is a lie. Personally I don't think they even have tech support. I spent a total of 14 hours on hold, 2 hours each call. I tried there "Live Chat" that they talk...
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Anonymous
#1564961

I got a *** bag tech that was lazy and lied about how our environment is not adequate. Just so he could leave for the day and be done with me. They are useless.

Author
Location
Palm Harbor, Florida
Loss
$100
Review #446526 is a subjective opinion of poster.
0 comments

Pearson Education in Edmonton, Alberta - Access Codes

Purchased an Access Code for E-Text only to find out you cannot use the eText unless you have a course code. This is Ridiculous the content is already made why not have it available for self study. The pearson "My___Lab" is very difficult to navigate and help for access code problems takes forever and leaves you disappointed since there is nothing they can do. I believe there is a lot of miscommunication between pearson and universities, they need to specify that if a prof is not going to use course content on their website then the students cannot have access to the eText
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Author
Location
Edmonton, Alberta
Loss
$95
Review #445188 is a subjective opinion of poster.