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No rep response

1.0
Details
Update by user Aug 14

After a month and a posting here, a rep finally contacted me. She has been very helpful and am grateful for her response.

Original review posted by user Jul 13
Filled out online form to find my faculty rep...twice! No response. Then called, they don't have that info they said!!! Now two weeks later, still no response. Awful way to relate to faculty wanting to use your textbook!!

User's recommendation: Find another publisher.

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ID
#2053222 Review #2053222 is a subjective opinion of poster.
Location
Olmsted Falls, Ohio

My test paper was left yesterday due to technical issue

On 6th July, I didn't complete my test due to technical problem during speaking time, there was no sound. I informed to invigilator she abounded my test and made case for reschedule. Can u reschedule my test without charging any fee. I want my desired score.
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ID
#2053209 Review #2053209 is a subjective opinion of poster.

Issues logging in

1.0
Details
I tried logging into my account with my access code for my class and it said my account needs to be activated and processed but no one reached out so i dont know what to do.
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ID
#2053155 Review #2053155 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer

Contact numbers for support is the worst!

1.0
Details
I have 4 toll free numbers and none of them can be contacted. They cancelled my exam without any reason, and when I need to rebook, I needed to pay again the exam?? wtf?! and they did not issue any complimentary voucher or refund! Worst! Worst! Worst! EVIL!!!

User's recommendation: Take IELTS.

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ID
#2052129 Review #2052129 is a subjective opinion of poster.
Location
Manila, Manila
Loss
$205
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Exam re-schedule due to COVID19

Hello, My name is Anchal and my ID is PTE000863392. I had an exam scheduled for this morning 8 AM IST but, this morning when I was getting ready to visit the exam center, I got to know that my apartment complex has 3 Covid-19 positive cases and my residential area is sealed by government officials. Since then, I'm trying to make contact with the exam center team and PTE official website but can't get enough help with the exam re-scheduling.
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ID
#2051488 Review #2051488 is a subjective opinion of poster.
Preferred solution
Exam reschedule due to Covid-19

Unreachable customer service through phone

1.0
Details
Provision of false phone number that redirects to another company.

User's recommendation: Do not call the number provided for Australia customers service.

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ID
#2051354 Review #2051354 is a subjective opinion of poster.
Cons
  • Lack of online help
Preferred solution
Call return to verify enquiry

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Verified Reviewer

1.0
Details
I am a higher ed faculty member who is evaluating an etext for adoption. I was not able to login successfully to the portion of the website where I would access the etext materials. Even though my login worked for one of the Pearson websites, it does not work with this...
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ID
#2046599 Review #2046599 is a subjective opinion of poster.
Preferred solution
An actual person who could provide support, via chat (doesn't work), via phone, or via email.

Nurse aid exams have been cancelled and i wont to res

My nurse aid exams in Pennsylvania have been cancelled and am finding it difficult to rescheduled
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ID
#2046146 Review #2046146 is a subjective opinion of poster.
Location
New York, New York

PTE academic

1.0
Details
My call automatically disconnected please call me
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ID
#2043661 Review #2043661 is a subjective opinion of poster.

Not answering the call

Exam was cancelled, about refund policy which I book the pte exam with bank card was blocked. So, I want to change bank card or details for refunding.
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ID
#2043242 Review #2043242 is a subjective opinion of poster.
Preferred solution
Refund policy to another bank account. Exam which I booked with bank card was blocked. So, I want to change another account.

1.0
Details
Pearson Vue, online proctored testing. Do not pay for the Online vouchers. They find every way possible to rip you off. 1. One voucher, they would not accept the code. 2. If the voucher code is activated, you have 24 hours before it expires. You have a better chance...
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ID
#2041092 Review #2041092 is a subjective opinion of poster.
Cons
  • No stable customer service number
  • Interface design
  • Poor support
Loss
$226
Preferred solution
Deliver product or service ordered

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Verified Reviewer

By mistake i have created two accounts. I just want to deactivate to one

1.0
Details
By mistake i have created two accounts. So want to deactivate one account so i can book my exam
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ID
#2040888 Review #2040888 is a subjective opinion of poster.
Location
Richmond, Victoria County

Have a complain

I have registered my pte exam at ur center but due to mis match name as i mentioned my last name also and which is not mentioned in my ID but that was asked by ur website to enter the family name. And finally i was not allowed to give my exam. I just want my refund or reschedule the exam as per the name mentioned in my ID. U know in such pandemic m not able to bear loss of such huge amount. Kindly do the needful at the earliest coz m looking for my aboard studies.

User's recommendation: Kindky pick up the phone.

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ID
#2038334 Review #2038334 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer

My account has been blocked

1.0
Details
Pearson Education - My account has been blocked
My name is Jaya chandra tummala and my id is PTE000384927, my email is tummala0703@gmail.com , I want to book my Pte Academic exam but my account has been blocked and I can't reach customer care , plz help me with this.
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ID
#2037857 Review #2037857 is a subjective opinion of poster.
Location
Caloundra, Queensland
Service
Pearson Education Exam
Cons
  • Interface design
  • Navigation
  • System
Preferred solution
Let the company propose a solution

Payment issues

Since I already paid for my summer A&;;;;;;;;;;;;;;;;;;P 1 class I need to have access to My A&P 2 as well without a new payment page
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ID
#2037724 Review #2037724 is a subjective opinion of poster.
Preferred solution
Price reduction