Pearson Education
Reviews and Complaints
Reviews Chart
470K
CLAIMED LOSSES
1.6K
TOTAL REVIEWS
150K
PAGE VIEWS
9
ISSUES RESOLVED
MyLab is extremely slow
9/8/2020 I have been trying to complete my assignments since 2:00 pm. Very slow! I couldnt even finish the 3rd question!!!! Almost 10 hours of torture!
ID
Preferred solution
Let the company propose a solution
Takes forever to load MyMathLab
Okay, so last year before this corona crap happened, MyMathLab was working just fine. No problems loading, everything was smooth. This semester, takes forever to load just one step. So my homework ends up taking twice as long. I get it, everyone is online doing their homework now but since you're the company in charge and not me you should allocate more time to maintenance on your servers. I am paying you for this service. My wifi is at 110 Download so it isn't me. You are costing me more time that I am already short of. Please fix this. Sincerely, A truly pissed off consumer.
ID
Product
Pearson Education Mymathlab Program
Preferred solution
Let the company propose a solution
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Verified Reviewer Verified BuyerThis review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Cannot contact, access paid for textbook
I have been having trouble accessing a textbook, and I have not heard back from Pearson. I needed my textbook for class a week ago. This is getting frustrating.
User's recommendation: 0/10.
ID
I cannot log in. I have changed my password and cannot access the site I am typing it correctly.
So this morning I have been trying to sign in multiple times and I cannot get in. I changed my password and it is still telling me that my password and username are not correct and then when I changed it and I typed it in to login it told me I had to register which I already have.
ID
Location
Laramie, Wyoming
Poor customer service
In taking an online class that uses Pearson e-textbook I was unable to Hear the audio from the book. Pearsons customer service is through chat. There is no way to talk to a live customer service representative to help you. I chatted for over two hours and still was unable to resolve that issue. I will have to drop the next course I have that as a Pearson e-book. The customer service people are friendly but if you cant talk to someone they cant fix your problem.
ID
Location
Hampton, Virginia
Course id
My teacher inform me that I have to change the course ID
ID
Pros
- Unable to get in contact with customer service
Cons
- No access to course content after class is ended by instructor
Preferred solution
Change the course ID
I can't log into my page through my MacBook, I already reseted my password.
I keep trying to log into my account through the Pearson my lab through safari but it doesnt let me get in.
ID
Product
Pearson Education Account
Pros
- Clear and concise explations
Cons
- Takes long to help the customer
Preferred solution
Let the company propose a solution
Very shoddy customer service
I paid for eText and after using it for a couple of days, was not able to login anymore. I literally spent probably over 8 hours just trying to contact them by email, text and waiting on phone listening to their elevator music for an agent to pick up... in fact Im still listening to the standby music as I text this waiting for the next available representative to assist me with my refund.
User's recommendation: I would use a better rated company for what you’re looking for. Not quality customer care or web builders.
ID
Loss
$25
Preferred solution
Deliver product or service ordered
Really Un-Organized
So my student was in his ELA and had a quiz due that day. He tried to get on it but it kept taking him to his draft, which is due Friday, and he had another quiz the next day and couldn't do it cause of the same reason. If my son is getting bad grades because of late work that he couldn't do because of messy organization, then this website shouldn't try helping my student.
User's recommendation: Please be patient with your student. Cause most of it isn't that put together in the website.
ID
Location
Nashville, Tennessee
I need access to etext
I purchased an etext and never received access to it .
ID
Preferred solution
Let the company propose a solution
Sigh in issues
Cant log on to the website to access course material
ID
I ordered a textbook for my Spanish class a week ago, including an access code for my online assignments, and have yet to receive it. The issue with this being that I have received absolutely no word elsewise about what could have happened to my product. I need this...
View full review
ID
Cons
- Incredibly hard to reach customer service
- System
- There is no customer service phone number
Preferred solution
Deliver product or service ordered
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Can't process my payment
The payment option for credit card or pay pal are not showing and my temporary free access expires in 7 days.
ID
Product
Pearson Education Website
Preferred solution
Help me bring the credit card button back before my free access expires and I lose all my homework
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Bad Access Code Son missed a week of class
We bought the book and access code card to Mastering Biology. Keep trying to install it. Says bad access code. Error Code 84. Customer Service says you are next in line for an hour?????? I refuse to pay for another access code ($80. My college student has already missed a week of assignments. He is not the only student in the class with this issue. A third of the class is missing out. Pearson has a monopoly on educational products including the wasteful Common Core Curriculum. Someone in government needs to take this up. Help!
User's recommendation: RUN, take another instructor who uses different materials.
ID
Service
Pearson Education Customer Care
Loss
$50
Preferred solution
Full refund
No support given
I need a refund I was charged twice and I need access to my book
ID
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