Pearson Education Reviews and Complaints
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8
ISSUES RESOLVED
1.1K
TOTAL REVIEWS
$410K
CLAIMED LOSSES
$1.5K
AVG LOSS
110K
PAGE VIEWS
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Cons
- Customer service
- Technical support
- Price
Pros
- When it worked
- Nada
- Books and digital content
Refund help | Pearson Education review from Oak Park, California
I asked for a refund because the access code was given to me by my professor.
Review
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Dont buy if possible | Pearson Education review from Richardson, Texas
Worthless tech waste of money forced to buy
Review
Issues with enrollment | Pearson Education review
I'm trying to get into my course but when I go to redeem my access code, it brings me to a log in screen and won't let me go past it.
Review
Product
Pearson Education Website
Reason of review
Access/ activation issues
Preferred solution
Help getting into my class
Account issues | Pearson Education review from Opelousas, Louisiana
They charged my account for a book and I have no access code or proof that my order went through
Review
Problems with login | Pearson Education review
I cant log in onto the website
Review
Product
Pearson Education Website
Reason of review
Access/ activation issues
Preferred solution
help with log in issue
Refund issue | Pearson Education review
I ordered a book by accident within minutes I realized it was a mistake. I asked for a refund and it's been two days nobody has reached out to help me. Please, help. Thanks
Review
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Fix the way of reaching the support team | Pearson Education review
I wasnt able to reach the support team!
Review
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
I called the 800/848-9500 today (January 14th, 2020) and waited for 10-15 minutes for a person, which I expected. Erin was very polite and professional in taking my information and sent me to the "higher ed. dept." I waited on that line for 25 min. before talking to a...
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Review
Service
Pearson Education Technical Support
Reason of review
Order processing issue
Preferred solution
Log-in solution, so I can get the product I need
Refund | Pearson Education review from Houghton, New York
The wrong access code was put into my cart for my school book order account. I was unaware until my professor informed me that I got the wrong access code for the class.
Review
Reason of review
Return, Exchange or Cancellation Policy
Loss
$97
Preferred solution
Full refund
Student access kit MyStatLab | Pearson Education review
I thought that it was necessary to buy the student access kit not realizing that it came included in my book. I would like to cancel my 18 week MyStatLab subscription. I have only done one homework thus far.
Review
Product
Pearson Education Mystatlab Program
Cons
- Ease of ordering
Reason of review
Ordered the student access kit accidentally
Loss
$80
Preferred solution
Full refund
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