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Pearson Education - Thanks a lot Pearson

I have never dealt with so much site maintenance. I would just like to give a shout out to Pearson for deciding to do maintenance when i have a test due today!! Are you going to pay for my tuition next time?? This is absolutely ridiculous!
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Review
#1065916 Review #1065916 is a subjective opinion of poster.
Reason of review
Bad quality

Pearson Education - Absolutely Ridiculous

As I have seen in soooo many other comments, Pearson MML knows how to screw over their consumers. Thanks a bunch for this almost full days worth of scheduled maintenance! Not that I have a test due today or anything.....apparently their service blows because every weekend maintenance is absurd!
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Review
#1065915 Review #1065915 is a subjective opinion of poster.
Reason of review
Bad quality

Pearson Education - Support madness

1.2
Details
They scheduled a maintenance update on a weekend during summer courses. Not just during summer courses but during midterms!! We have our midterm assignments and test due and can't access the course. It's putting assignments behind, or studying behind, and no answers from them. They just keep saying that there has been a delay and the sight will be down longer. Can't even give a time frame of when it will be back up. Poor management and terrible timing. The sight has been down for 23 hours so far with no word on when it will come back online. Also my professor hasn't even been emailed by the company letting him know whats going on. I emailed my professor and informed him.
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Review
#1065876 Review #1065876 is a subjective opinion of poster.
Pros
  • When it worked
Cons
  • Poor support
Reason of review
Bad quality
Loss
$20
Preferred solution
Let the company propose a solution
Tags
  • Revel Pearson
3.6
Details
Pearson Education - Exceeding scheduled maintenance time
Their maintenance issue was listed as having been scheduled for completion on continually further times, and now their site says it is down until further notice.. Not a good time for this considering the first exam is very soon. Ive had issues with them before with...
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Review
#1065873 Review #1065873 is a subjective opinion of poster.
Pros
  • Easy and fast
Cons
  • Reliability issues
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
1.0
Details
This without a doubt has to be the most screwed up thing that has happened to me in awhile. This site has been down since 8pm eastern time yesterday. It is so frustrating to know that I may fail or receive A lower grade due to Pearson not allowing me to access their...
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Review
#1065824 Review #1065824 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$180
Preferred solution
Full refund
I work all week and spend my weekend completing notes and homework for my class. This being said, pearson scheduled maintenance repairs from 8 p.m Saturday to 12 p.m Sunday eastern time. I've been waiting all morning to finish my assignments , however, pearson extended...
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Review
#1065823 Review #1065823 is a subjective opinion of poster.
Reason of review
Damaged or defective

Pearson Education in Iowa City, Iowa - Site down weekend before final

I am a non-traditional student. I work full time and help maintain a household. I set aside most of my weekend to study for my upcoming final. I have a very high 80's and expect(ed) to boost that to an A. So far this weekend, I have spent zero time studying because the website is down and that is where the resources are. this is the second time during this 5-week summer course that it has been offline all weekend. If I was a 'normal' student this may not be a problem. For me it is disastrous. I have lost nearly half of my study time for my final exam. This speaks to the philosophy of the university to churn though students. Sure it allows then to service more student because the teachers don't have to grade homework. So as usual for book sellers, they got their money and that is all they care about.
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Review
#1065801 Review #1065801 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.0
Details
Pearson decide to schedule a system maintenance from 8:00 pm one day until 12pm the next day and then extended the maintenance by 2 hours. This is an absolutely ridiculous amount of time. My class has an exam every Monday and I have been unable to study because I only...
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1 comment
Anonymous
#1343659

I am also struggling with this. I have a very hectic work schedule and had planned around the scheduled maintenance.

Now I have to leave for work, again, and with the maintenance extended one again (with no time listed) it looks like I'm *** My homework is due right at midnight, and I won't be home until past then and can only hope that maybe my professor will give us some leeway. I pay a lot of money to use pearson products, WAY MORE MONEY THAN ANYONE SHOULD. I SHOULDN'T HAVE TO SPEND $150 JUST TO DO MY HOMEWORK. It's not like I can just let it go.

This class I am taking will LITERALLY decide if I can get transfer into a different University or not! I would never recommend Pearson to anyone, and literally any college student I have talked to things Pearson is absolute trash and a big waste of money, not to mention time.

Review
#1065793 Review #1065793 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.1
Details
website that prides itself on reliability should be ashamed. Not only are the employees as bad as the website it seems as if, there is always something wrong. Get your act together this will cost you future business. i will be spreading the word to the military to not...
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Review
#1065788 Review #1065788 is a subjective opinion of poster.
Pros
  • When it worked
Cons
  • Website functionality
Reason of review
website/course function
Preferred solution
Price reduction

Pearson Education - Dissatisfied Customer

Pearson e-text is supposed to make your learning and studying experience more convenient however, that has not been my experience. The e-text takes so long to load and on several occasions, I was not able to access it due to scheduled maintenance. I get it, online sites have to be serviced. However, when the service gets extended for an additional 14 hours, it becomes and inconvenience. This is not a free service. The fees for the texts vary but essentially you are paying around $100 to rent online access to material that you can only access sometimes. It's definitely not worth the money and all customer service says is "I'm sorry." Well, sorry isn't going to get my assignment submitted on time.
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Review
#1065757 Review #1065757 is a subjective opinion of poster.
Reason of review
Damaged or defective