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Over half my class is unable to access the course online with their access codes from the university book store. Tech support said the online course has an issue and that everyone would need new access codes. After speaking to 5 different people and getting elevated...
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1 comment
Anonymous
#1033515

Update: Turns out the book store changed it's mind and decided they can't give my the access code for free. I had to spend $150 and give this p.o.s. company more money. The ne...

Review
#698622 Review #698622 is a subjective opinion of poster.
Reason of review
Poor customer support; Poor tech support; Poor policies in place; Overly complex support structure with poor communication between levels
Loss
$70
Preferred solution
Deliver product or service ordered
Tags
  • slow support
  • Poor Tech Support
1.0
Details
I spent more than 200 dollars and purchases Organizational Behavior 16e (Robbin and Judge) with access code for MyManagementLab from Amazon USA. When I tried to register my product as student, I was asked for a CourseID. As I had purchased the book for self-study, I...
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Review
#698059 Review #698059 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Although you have TWO years to retake a course, according to Pearson, GOOD LUCK WITH THAT. I dropped a course before the add/drop period ended for my school because the professor was retarded, so I re-enrolled next semester with a better professor who used the same...
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1 comment
Anonymous
#1571364

Pearson is a scam. Just another corporation that only cares about swindling broke college students.

Review
#694545 Review #694545 is a subjective opinion of poster.
Reason of review
Bad quality
Pearson customer service is the worst. I could write a book which they would assuredly not publish and if they did they would screw up the order. I have an email with an order confirmation, billing confirmation and order number. They can't seem to find anything. ...
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Review
#694035 Review #694035 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
it is always a pain to use their service. lots of technical difficulties and I this they are giving commissioned to professors to force students to use their worthless system. when ever I need to do an assignment I have to reset my firefox (yeah!! doesnt work on any...
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Review
#693911 Review #693911 is a subjective opinion of poster.
Pros
  • Non
Reason of review
Bad quality
Loss
$500
Preferred solution
Full refund

Pearson Education in Fullerton, California - Ripoff report!

1.3
Details
They charge ludicrous prices for just about everything. And the school system keeps backing them up by making it mandatory for students to purchase their products. Their Textbooks cost roughly $150.00-$200.00 and the software for classes is roughly $25.00 - $50.00, sometimes upwards of up to $75.00. Totaling upwards of up to $275.00 FOR JUST ONE SEMESTER!!??!?!? You've got to be kidding me.. There are already enough fee's to pay just to enroll into our classes. Please investigate this outrageous partnership, and dismantle their disgusting exploitation of individuals trying to higher their education.
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Review
#693849 Review #693849 is a subjective opinion of poster.
Reason of review
Pricing issue
1.0
Details
I called technical support because my access code was incomplete. The last section of the code was completely cut off. I was on hold for 30+ minutes. When I was finally able to speak with the technical support assistant, she hung up the phone before even saying,...
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Review
#690815 Review #690815 is a subjective opinion of poster.
Cons
  • Customer service
  • Technical support
Reason of review
Poor customer service
Loss
$65
Preferred solution
Deliver product or service ordered
1.0
Details
I am very concern about how you train your employees at Pearson. I was on the phone with one of your customer services representative who indicated I need to call the college for ISBN number before I can purchase the Access Code. She then gave me a reference number...
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1 comment
Anonymous
#1025822

Same thing happened to me. Except I spoke to Sheberrica.She refused to let me speak to a supervisor or a manager.

Review
#687374 Review #687374 is a subjective opinion of poster.
Reason of review
Clueless, unprofessional, repeatative, and arguementative customer service representative
As an 'highly effective' educator for twelve years, with two masters degrees, I needed to take a Pearson exam to obtain my SBL license. I signed up, and entered the facility. Within minutes jack hammers began to wail and vibrate through the testing center. ...
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Review
#687294 Review #687294 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Pearson Education - Expensive for the sake of being expensive
I am so glad to finally be in my last year of college. Let me tell you, going into debt to pay for school to take classes I hate and will never use sure is fun. I am on my last 2 math and science courses. All of these classes use Pearson products which are exorbitantly...
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Review
#681572 Review #681572 is a subjective opinion of poster.
Cons
  • Price
Reason of review
Pricing issue
Preferred solution
Price reduction