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Assignments

1.0
Details
Pearson is a stupid system and we should just go back to paper book text books and assignments from the text book, every semester I have to call and tell you that there is something wrong!!!
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ID
#1632007 Review #1632007 is a subjective opinion of poster.
Location
Clovis, California
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Contacting a representative to get help is impossible.

1.0
Details
I can't get in touch with my regional representative to get access to the instructor resources. I have 240 freshman students, starting Monday and I have emailed several times. I can't find a listed phone number. If the company does not get back today, I am going to send 240 textbooks back to the publisher tomorrow and not use the book this semester. The book is "General, Organic and Biological Chemistry" by Frost and Deal, 4th edition. My name is Dr. Janet Maxwell, Chemistry Professor at Angelo State University in San Angelo, Tx.
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ID
#1631973 Review #1631973 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Send me a link to the instructor resources (test bank, powerpoint presentations, etc. for the 4th edition of Frost and Deal
1.3
Details
Pearson Education - The worst company ever!
Last semester it took me a week, days, and hours to finally get the problem fixed of me not being able to even purchase the textbook for my course. Pearson couldn’t even tell me why or find out what was going on. I fell way behind and had a overload of work do to them!...
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ID
#1631826 Review #1631826 is a subjective opinion of poster.
Location
Gainesville, Florida

My Math Lab

I’ve been on the phone for a while now. I paid $75 yesterday for a class on My Math lab and I know my username and password because I took a picture of it when I signed up. It won’t send an email to reset my password or anything and now I have assignments that are due and I’m extremely upset about it.
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ID
#1631812 Review #1631812 is a subjective opinion of poster.
Product
Pearson Education Account
Reason of review
Poor customer service

Excellence in Business Communication book 12ed

1.8
Details
Hello Sir I am a new professor at Livingstone College in North Carolina and teach a class out of a book that was chosen for me. I have been trying to contact someone from Pearson for two day to get ancillary material for Excellence in Business Communication book 12ed. I know the are in the 13ed of the book but we have this one for the students for now. I have called several numbers which gets me rerouted back to the same web sites. I have fill out the forms online twice not to hear anything back and I complete the registration which will not let me download instructor materials. I have never had this happen with any other publishing company in my 20 year of teaching. Is there anything this you can do to help me.
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ID
#1631750 Review #1631750 is a subjective opinion of poster.
Product
Pearson Education Website
Cons
  • Could not get a hold of anyone of answer a question for faculty
Reason of review
Poor customer service
Preferred solution
I need information
1.5
Details
Literally. THE worst company I’ve ever dealt with, and I have zero choice but to use them. There are a minimal number of companies that produce material at a College level, so I have no choice but to purchase their materials. If that’s what the professor assigns,...
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ID
#1631321 Review #1631321 is a subjective opinion of poster.
Cons
  • Customer service will not answer after 4 hours
  • Product will not load
  • Software access delays
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Can’t access account

Every time I try to enroll in a class I am locked out for an hour I have homework to do for classes and this is just unacceptable
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ID
#1631233 Review #1631233 is a subjective opinion of poster.
Location
Roselle, Illinois
Product
Pearson Education Account
Reason of review
Problems with payment

*** hole you suck a lot

1.0
Details
ebooks suck... nothing loads. EVEN THE HELP SECTION GLITCHES. I.e to whoevers reading this, quit your job your company is horrible
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ID
#1631167 Review #1631167 is a subjective opinion of poster.
Product
Pearson Education Textbook
Pros
  • Nada
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

College A&P

I need to talk to someone who can help me get logged into Pearson so I can do my homework and have access to my online book
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ID
#1631091 Review #1631091 is a subjective opinion of poster.
Service
Pearson Education Technical Support
Pros
  • Some very nice online learning materials
Cons
  • Literally everything else
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered

Session ended

Pearson Education - Session ended
I’m trying to do my assignments and my session ended and I don’t know how to get back into it
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ID
#1631089 Review #1631089 is a subjective opinion of poster.
Location
Wichita, Kansas

Worst Customer Service Ever

1.0
Details
I called because Pearson sent my order without a my brady lab code. The lady told me she had to consult with her manager and they would email me within 48 hours about what to do. No email sent... I called back and am now on my third attempt because the first two representative decided to hang up on me after putting me on hold for 20 minutes.
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ID
#1631017 Review #1631017 is a subjective opinion of poster.
Location
Elk Grove, California
Product
Pearson Education Textbook

Everything is horrible

1.0
Details
Notation accepted is so specific and is not even aligned with standard notational practices are. This software seems like it was designed as a prank that went out of control.
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ID
#1630960 Review #1630960 is a subjective opinion of poster.
Location
Bokeelia, Florida
Product
Pearson Education Mymathlab Program
Reason of review
Bad quality

Another reason to kill yourself

1.0
Details
Spend 140 dollars for access to a class. This piece of *** website only runs in windows *** explorer in 2019 this *** doesn't work on any other browser. Worst thing is is that the *** in the textbook I bought. French is much better and eloquently handled in free online videos and cheaper consumer level books. No way to return these products either.
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ID
#1630699 Review #1630699 is a subjective opinion of poster.
Location
Pittsburg, Kansas

Error code

I fixed it on my own because your customer support people are incompetent
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ID
#1630540 Review #1630540 is a subjective opinion of poster.
Pros
  • Nada
Cons
  • Price
  • Customer service and
Reason of review
Poor customer service
Preferred solution
Price reduction

Purchase not assessable

1.8
Details
I purchased a code and the purchase didn’t go through so it’s not my courses and the website won’t let me purchase another one
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ID
#1630497 Review #1630497 is a subjective opinion of poster.
Pros
  • Set up and study plan is super helpful
Cons
  • Phone support is lacking
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered