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Cancel order and refund

1.0
Details
They had no line, never spoke to anyone
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ID
#1637549 Review #1637549 is a subjective opinion of poster.
Location
Wayne, Michigan

A *** scam

1.0
Details
Academics is so bad they charge you to do your homework now
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ID
#1637321 Review #1637321 is a subjective opinion of poster.
Location
Los Angeles, California

Changing teacher code for same subject

1.0
Details
Pearson Education - Changing teacher code for same subject
Horrible customer service, I waited for 45-50 minutes and no answer. Very unprofessional and not helpful at all. Very disappointed with this educational system thus far. My request is very easy to fix; although, I have had no communication with customer service line. Already, see delays in my school work due to that.
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ID
#1637313 Review #1637313 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Wait time
Reason of review
Poor customer service

Trying to get a refund

1.0
Details
I’m not sure if Pearson customer service is usually like this but I’m trying to get a refund because my instructor informed me I purchased the wrong thing. Now I need a refund. I have been on hold for 3 times over 20 minutes each time and I hang up and try again. It’s like they only have 1 person working.
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ID
#1637230 Review #1637230 is a subjective opinion of poster.
Cons
  • Phone support is lacking
  • Technical support
  • Customer support ignoring support tickets
Reason of review
Poor customer service
Loss
$102
Preferred solution
Full refund

It would be nice if someone would answer!

1.0
Details
Pearson Education - It would be nice if someone would answer!
What happened is no one has answered the phone, check the hd time on the picture. As i am submitting this review i still have not spoke to a single person.... Thanks Pearson, just wanted tk get the mobile app to work!
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1 comment
Christian B
#1739141

Same here! I don’t know what’s going on with them today but no one literally is answering the phone.

I need some answers soon. Hopefully they will get their *** together

ID
#1637196 Review #1637196 is a subjective opinion of poster.
Product
Pearson Education Mobile Application
Reason of review
I just want someone to answer the phone!
Preferred solution
Someone to answer the damn phone....

Question about access codes

No answer no no no
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ID
#1637082 Review #1637082 is a subjective opinion of poster.
Location
Lincoln, California

Issues with access code

Customer Service closed. Automative service suggest to call back.
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ID
#1636506 Review #1636506 is a subjective opinion of poster.
Location
Brooklyn, New York
Service
Pearson Education Customer Care
Reason of review
Poor customer service

Name change

I was on the phone for 45 minutes before i gave up
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ID
#1636416 Review #1636416 is a subjective opinion of poster.
Pros
  • Idk
Cons
  • No support
Reason of review
Poor customer service
Preferred solution
just let me change my name. thats all i want. Im transgender, and id my classmates see my old name all of them will know that. I dont feel loke im asking for a lot

I'm experiencing difficulty logging into my mymath lab because my sister's access code is locked into the computer.

I logged into my canvas to get access to mymath lab. However, my sister's access code is locked in and I can't access using my code.
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ID
#1636412 Review #1636412 is a subjective opinion of poster.
Service
Pearson Education Technical Support
Reason of review
Poor customer service
Preferred solution
Price reduction

To get a refund

My professor submitted the wrong link to our textbook and I bought it yesterday Sunday August 25 and need a refund.
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ID
#1636379 Review #1636379 is a subjective opinion of poster.
Product
Pearson Education Textbook
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund

Wrong book

Instructor listed one isbn number and then. Changed it.
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ID
#1636302 Review #1636302 is a subjective opinion of poster.
Reason of review
Not giving software that is needed
Loss
$50
Preferred solution
Full refund

Faulty access code

Went to take sticker off access code and the code isnt there.
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ID
#1636216 Review #1636216 is a subjective opinion of poster.
Location
Jacksonville, Alabama
Reason of review
Access/ activation issues

Awful experience!

1.3
Details
I've taken many online programs but the experience accessing the eText and all the MyLab & Mastering activities for my course has been awful, difficult, many technical issues, very poor customer service, the problems don't get solve fast, I haven't been able to do my assignments. Really sad with this situation!
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ID
#1636164 Review #1636164 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Regarding my academic result

I did my Pte academic test on 20th August but I haven’t get my result until 26 I said them or call as well as email them nearly 15 times but they didn’t help me because I got two account and after they already merge my account they said you have to wait I said them my visa getting expired today but they said we can’t help you that’s not fair with me I was did this exam because it gives result quick so it means it’s my big mistake that I give this test they just playing with my I motions just only three words you have to wait
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ID
#1635346 Review #1635346 is a subjective opinion of poster.
Reason of review
Problem with delivery

Trouble logging in

Pearson Education - Trouble logging in
Pearson Education - Trouble logging in
I am trying to log in and it keeps telling me register before logging in. But i already have an account.
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1 comment
Anonymous
#1738730

Same thing is happening to me and they won’t answer phones. It is crazy, I got a 0 for an assignment on my math lab because of it.

ID
#1634916 Review #1634916 is a subjective opinion of poster.
Location
Houston, Texas