Pearson Education
Reviews and Complaints
Refund
Preferred solution: Let the company propose a solution
Changing teacher code for same subject
- Wait time
Fix the way of reaching the support team
Preferred solution: Deliver product or service ordered
The worst company ever!
Last semester it took me a week, days, and hours to finally get the problem fixed of me not being able to even purchase the textbook for my course. Pearson couldn’t even tell me why or find out what was going on.
I fell way behind and had a overload of work do to them! Agent after agent after agent! I had to go through about 8 agents between phones calls of them tryn to figure the problem out! I was even dropped from my other class in the process of tryn to fix a & p which created another problem!
Eventually I had to buy the book from a different vender for the access code to find oht what the real problem was. When i used it i got an error message that my account needed to be updated! The representative updated my account with address, etc and I got in. The rep told me if I hadn’t brought the access code from somewhere else they wouldn’t have never figured out the problem .
Now here it is the next semester , a totally diff Class and book and Although im in the class, I cant access the homework now! Its been two weeks now! Me and the teacher have been constantly contacting them and still no one knows why I can’t!
Worst program ever! Mind you we have already paid for access.
Ordering I’m
- Customer service will not answer after 4 hours
- Absolutely everything
- Terrible explanations
Preferred solution: Let the company propose a solution
To try and change account email
Did not receive order
Purchase made
Preferred solution: Full refund
Cannot access the code i purchased
It says that I opt out of a course when I didn't and I'm trying to purchase the book
Preferred solution: Deliver product or service ordered
Trouble Registration
Wasted $2400 and 220 hrs of study/homework/testing.Video/Textbook dont match, the help button skips steps when used. Practice test dont paralell real tests. Avoid unless you already know the math.
Terrible Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAvoid this company
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAppalling negative experience on Case number: 0904****
Preferred solution: Full refund
- Prev
- 1
- ...
- 54
- 55
- 56
- 57
- 58
- ...
- 116
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.