Slandie F

Refund

I purchased a code for $79.99 but I ended not taking the class anymore.
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Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Bryden Rvh

Changing teacher code for same subject

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Pearson Education - Changing teacher code for same subject
Horrible customer service, I waited for 45-50 minutes and no answer. Very unprofessional and not helpful at all. Very disappointed with this educational system thus far. My request is very easy to fix; although, I have had no communication with customer service line. Already, see delays in my school work due to that.
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Cons:
  • Wait time
Reason of review:
Poor customer service
Vasilisa M

Fix the way of reaching the support team

I wasnt able to reach the support team!
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Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Gainesville, Florida

The worst company ever!

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Pearson Education - The worst company ever!

Last semester it took me a week, days, and hours to finally get the problem fixed of me not being able to even purchase the textbook for my course. Pearson couldn’t even tell me why or find out what was going on.

I fell way behind and had a overload of work do to them! Agent after agent after agent! I had to go through about 8 agents between phones calls of them tryn to figure the problem out! I was even dropped from my other class in the process of tryn to fix a & p which created another problem!

Eventually I had to buy the book from a different vender for the access code to find oht what the real problem was. When i used it i got an error message that my account needed to be updated! The representative updated my account with address, etc and I got in. The rep told me if I hadn’t brought the access code from somewhere else they wouldn’t have never figured out the problem .

Now here it is the next semester , a totally diff Class and book and Although im in the class, I cant access the homework now! Its been two weeks now! Me and the teacher have been constantly contacting them and still no one knows why I can’t!

Worst program ever! Mind you we have already paid for access.

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Georga Svm

Ordering I’m

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I was trying to find which version of the book to buy to be able to have a sheet to put my answers for my nutrition final. The only thing all three women kept telling me was the ibsn which I made clear multiple times was NOT what the phone call was about as I already have this information and actually gave them that information. All three were also very hard to understand and would talk over me. Highly unprofessional for a scholarly company.
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Cons:
  • Customer service will not answer after 4 hours
  • Absolutely everything
  • Terrible explanations
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Brianna G Zns
map-marker Homestead, Florida

To try and change account email

My teacher can send me emails
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Anonymous
map-marker Charlotte, North Carolina

Did not receive order

Hey I did not receive order I purchased it January 25
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Ethan B Hym

Purchase made

I purchased a spanish textbook which I have received but was also purchased another 3 times at $110 dollars.
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Loss:
$331
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous
map-marker Palatine, Illinois

Cannot access the code i purchased

I have purchased an access code for foliotek and i refreshed my computer while it said placing order. And it took the money out of my account but i dont have the access code
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Janasia Duh
map-marker Hayward, California

It says that I opt out of a course when I didn't and I'm trying to purchase the book

Pearson Education - It says that I opt out of a course when I didn't and I'm trying to purchase...
I can't access my book and I tried purchasing but it doesn't give me the option
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Reason of review:
Access/ activation issues

Preferred solution: Deliver product or service ordered

Brianah Vnm
map-marker Meridian, Idaho

Trouble Registration

Your call cannot be answered at this time, please try again later
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Anonymous
map-marker Lincoln City, Indiana

Wasted $2400 and 220 hrs of study/homework/testing.Video/Textbook dont match, the help button skips steps when used. Practice test dont paralell real tests. Avoid unless you already know the math.

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Took online to get a refresher for college. Huge waste of time. Program assumes you know missing steps in tutorials. Video is vague and does not match text, story problems are only covered in the book and not by video "Teacher." Huge gaps in curriculum that let serious students that don't already know the material fail, then pay to take it again. It was $800 per semester @ 3 semesters in my case. Im choosing to drive 50 miles one way to school instead now. Way cheaper. Wtf It really feels like a scam. They offer free tutor for 30min. Then charge $18 per hour after that. I don't mind investing in my future if I get a return out of working hard while not expecting a free ride. Teachers that use this with their students should be ashamed. They just send positive emails and offer the math lab at school as assistance. Not available in the summer. I drove 40 min one way several times just to get help with graphing...ridiculous. Again thoroughly disappointed in this program and its support for real students wanting to truelly grasp the concept not just get by or pay off a proctor. Stay away and save your sanity and you money!
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Anonymous
map-marker Huntington Beach, California

Terrible Service

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Pearson Education - Terrible Service
I emailed them, no response. I called them, on hold for 15 minutes and counting still. The problem I have is accessing a class that I ALREADY PAID FOR, the website itself shows that I've paid for website access until 2020, however when I click register for class, it tells me insert access code.
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Shannon L Bga

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Avoid this company

I returned a book & it was received by the company on September 13, reach out to them on October 11; I was giving a case number & a reminder that refund will be 4-6 weeks. November 8 week #8 no refund got a new case number saying refund in 10-14 days that was 14 additional days to the 8 weeks I already waited. Week 12 sent another email the response was that I should see my refund in 10-15 business day & a reference number was giving. Guess what! 15 business days passed & no refund. This makes it 3 MONTHS & no refund
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Loss:
$181
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Mahesh R Jsu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Appalling negative experience on Case number: 0904****

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that had a very negative experience on case number 0 9 0 4. I'm sorry you don't 904-**** please call the rush my back 682-367-**** thank you. you always
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Loss:
$250
Reason of review:
Technical issue unresolved for over 3 weeks

Preferred solution: Full refund

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