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1.0
Details
Purchased a Study guide for Chemistry Endorsement exam. Was able to access it once after hours of frustration. Next time I logged in (just a few days later), the link no longer worked. After multiple long phone holds (they seem to go out of their way to prevent you...
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Review
#1306880 Review #1306880 is a subjective opinion of poster.
Product
Pearson Education Program
Cons
  • Cannot process a refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$24
Preferred solution
Full refund
THIS IS MY 3RD REVIEW AND THIS TOO ISN'T VERY USER FRIENDLY. YOUR SYSTEM TELLS ME TO LOG IN AND I'VE BEEN DOING THAT FOR 2 DANG HOURS. YOUR PRODUCTS ARE NOT VERY USER FRIENDLY TO AN OLDER GENERATION WHO PREFERS TEXT BOOKS OVER ELECTRONIC BOOKS. I LIKE TO HIGHLIGHT MY...
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Review
#1306524 Review #1306524 is a subjective opinion of poster.
Product
Pearson Education Revel Program
Reason of review
Bad quality
I HAVE BEEN TRYING TO WRITE A REVIEW. YOUR PRODUCTS ARE NOT VERY USER FRIENDLY. THIS PROCESS OF YOURS GOING THRU EMAILS IS FRICKINN RIDICULOUS. THESE PRODUCTS SHOULD GIVE CHOICES ON WHETHER I WANT ELECTRONIC OR ACTUAL TEXTBOOKS. MY PREFERENCE IS THE TEXT BOOK. BY THE...
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1 comment
Anonymous
#1521059

Hi I am so so sorry what you’re going through I don’t know the circumstance but perhaps the Better Business Bureau could help you if you wrote to the state house I mean there’s no need in the way this world operates OK I’m sorry to hear about what you’re going through

Review
#1306503 Review #1306503 is a subjective opinion of poster.
Product
Pearson Education Revel Program
Reason of review
Bad quality
1.0
Details
I bought MyMathLab in the end of May for a class then dropped the class within a week and received $112 back to my credit card. A month later June 26th, I was notified from my bank that Pearson charged my account $110.5 when I have not bought anything. I called...
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Review
#1305268 Review #1305268 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Random charges
Reason of review
Charging my account when I did not purchase anything.
Loss
$111
Preferred solution
Full refund

Pearson Education in Old Tappan, New Jersey - Charges

1.0
Details
Charged recently for something I never confirmed
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Review
#1300706 Review #1300706 is a subjective opinion of poster.
Reason of review
Problems with payment
Pearson is the most unprofessional educational publication company I have ever purchased a book from. In early june 2018, I was charged two times for an ebook and the associated access code. After bringing up the issue with the company and my bank, I was assured that...
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Review
#1300123 Review #1300123 is a subjective opinion of poster.
Product
Pearson Education Textbook
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
This contact form takes information but there isn't a submit button after filling everything out. I can't even email anyone to get support nor call anyone. The 24/7 contact support doesn't exist. I have an issue with the access code because of an error in my name but I...
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1 comment
Lord Shidoshi
#1550892

800-677-6337 or here: https://support.pearson.com/getsupport/s

Review
#1298560 Review #1298560 is a subjective opinion of poster.
Service
Pearson Education Technical Support
Reason of review
contact form and no support
Loss
$77
Preferred solution
Let the company propose a solution
2.1
Details
I was double charged $108.25 on June 27, 2018, and I have not received my money back. This is so unprofessional. I've called multiple times and all they say is that is going to take up to 8 days but its already July 6. The last lady that assisted me kept calling me...
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Review
#1296858 Review #1296858 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Unprofessionalism
Reason of review
Poor customer service
Loss
$108
1.0
Details
I have tried since June 21st (it's now July 5th) to have a response to my request on how to obtain a hard or soft copy version of a required textbook. There has been no response to either my phone calls or emails. My students want to have access to this book in other...
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Review
#1296339 Review #1296339 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.8
Details
On July 4, 2018 I awoke to see a wonderful amount of $108.11 taken from my account. I have not ordered or authorized this charge as I just paid them at the beginning of June and am still in MyMathLab with four weeks to go. I call them on July 5th only to be put on hold...
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4 comments
Anonymous
#1520049

I'm in the same situation. They sent me an email July 3rd saying they will give me my refund 7-10 days and now its July 16th and still nothing. I'm disputing the charge through my bank, did they ever give you back your money??

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Review
#1296033 Review #1296033 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Fact that they took money for something i did not order
Reason of review
Poor customer service
Loss
$108
Preferred solution
Full refund