Latest review first
The customer support is not closely connected to the company or materials. Therefore, they could not given me alternate access to text needs to complete my assignments for my course work, which could affect my grade and therefore, financial aid. They should give me...Read more
I am using Pearson's MyMusicLab. The curriculum itself is great, however, it is rare for a test to be error free. The questions and music clips frequently don't match, right answers are marked wrong and many questions are vague and worded in such a way that there may...Read more
When logging into this site it prompted the message invalid user information, so I sent an email asking for the correct one. They sent me the wrong information. So I e-mailed online support a week later they got back to me. I replied and waited almost another week. I...Read more
Some of the homework assignments would not load completely. I called, tried the chat, & emailed the customer service about this issue. I hung up after waiting 2 hours by phone. I waited about an hour to an hour and a half for the chat. When I finally got someone...Read more
I have tried calling tech support 7 times at different hours of the day and week. The 24/7 hour support is a lie. Personally I don't think they even have tech support. I spent a total of 14 hours on hold, 2 hours each call. I tried there "Live Chat" that they talk...Read more
Purchased an Access Code for E-Text only to find out you cannot use the eText unless you have a course code. This is Ridiculous the content is already made why not have it available for self study. The pearson "My___Lab" is very difficult to navigate and help for...Read more
To communicate with an agent took 55 minutes (the original counter said the wait time was 45 minutes) for a Chat session (which, the website said, was the fastest way! Hah!). Then, when I was finally connected to Harriete, she kept on having me do the exact same...Read more
I purchased a new Statistics book and scratched off the code and attempted to register for the online aspect of my class. The code did not work and it said it did not recognize it. So I tried calling customer support and after waiting 30 minutes, I decided to wait for...Read more
Pearson Education in Pensacola, Florida - Access Code
I bought a new Pearson Computer Science book with their name on it, with an access code card in the book. It does not work. Pearson support tried 4 times to access the code. They say the code is available, but does not work. They said they would advance to next department and give me a new code. I still have not heard from them. Mean while my IT/Computer class is going on. Very poor customer service results. I think they do this to try to make money off of people, so you have to go back and buy another code from them..
Order was placed in mid March. One month later the order has not been sent for delivery to our address. The item ordered was time sensitive as for the school year. The school year will end in six weeks. This book will only be used for the following four. Mid April I...Read more
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