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I tried to order college text books two nights ago and the website said there was a problem with the system and the order did not go through using my credit card. Therefore, I tried to place the same order using my PayPal. Same error message. I ended up purchasing the...
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Review
#1170985 Review #1170985 is a subjective opinion of poster.
Reason of review
Problems with payment
2.9
Details
Oh so many things. Submitted a support ticket and never ever get a response. It sits there for months before you get an email saying: We recently assisted you with the following inquiry to Pearson Customer Support: If this issue is not resolved to your satisfaction,...
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Review
#1170883 Review #1170883 is a subjective opinion of poster.
Pros
  • Material
Cons
  • Customer support ignoring support tickets
Reason of review
Poor customer service
Preferred solution
give me the advertised price before I have to report your site to the FTC
I called Pearson recently to inquire about the price of stand-alone MYLab/Mastery products. I am a student and cannot afford the prices at my college bookstore, so I'm trying to get what I need for the least possible amount. First, the person I spoke to was barely...
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Review
#1169713 Review #1169713 is a subjective opinion of poster.
Reason of review
Poor customer service
When I tried to buy an access code for my online math class, they froze my account 3 times. I had to call and get them to unfreeze it. Finally, I drove down to my school and purchased a physical code. When I entered my physical code, I could get into the class, but I...
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1 comment
Anonymous
#1418807

Yep, their customer service is the worst, and it's impossible to buy the products online at the link they direct you to (www.mypearsonstore.com). Between Pearson and my college bookstore, swear this is some extortion operation.

Review
#1165792 Review #1165792 is a subjective opinion of poster.
Reason of review
Pricing issue

Pearson Education - Pearson is absolute trash

1 its really glitchy 2 it makes you do work that takes up twice the time that the "old reliable" methods take 3 they overdo everything to the point where its basically like baby talking someone {{Redacted}} these are ust so tat I can get to 100 words PS in the time it took to write this response, pearson still hasn't loaded
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Review
#1159841 Review #1159841 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
make it not terrible anymore

Pearson Education - HORRIBLE LACK OF SUPPORT

1.4
Details
I now have several bad experiences with Pearson, but am stuck with them because the college requires them for some courses. In one course, I would do the work online, but Pearson didn't record the score when it sent it to the instructor. Two people in tech support said they could see my answers, but that the "summary" showed zero or even "no participation". I forwarded their emails to the instructor. When the instructor called them about this, they denied there was a problem. Next course: I got temp access and began the course. When trying to register, however, it kept saying they had an error and I should try back in an hour. This went on for nearly a week. Tech support did nothing except tell me to "wait longer". OH, then they told me to buy the ebook which would have the code. It didn't. They said I needed to contact the Pearson Store. I did that 4 times and they never responded. I finally bought ANOTHER book from the college bookstore with a code. I've tried contacting "Person Reps" for my school out of desperation, asking for someone who can help. They don't answer the phone or reply to email. PEARSON REALLY STINKS. They hide their phone numbers except for the useless tech support.
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Review
#1148414 Review #1148414 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$178
Preferred solution
Deliver product or service ordered

Pearson Education - Fourth Grade SS and Science the worst

When my daughter gets her online homework answer wrong there is no correction!!!!!! She learns nothing from mistake....just gets low grade on homework where nothing is gained or learned!!!!!
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Review
#1147698 Review #1147698 is a subjective opinion of poster.
Reason of review
Bad quality

Pearson Education - Pearson is absolutely garbage

My tries for questions just disappear even though I havnt used them. Tech support asks me to talk To my professor. Why do we have to pay for this service when they don't bother fixing their glitches. Schools should ask students before forcing us to buy it.
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Review
#1143486 Review #1143486 is a subjective opinion of poster.
Reason of review
Bad quality

Pearson Education - Trash site

1.0
Details
Pearsons sites are complete garbage and never work as theyre supposed to. Whats the point of paying for this service if its not gonna do its job smh. Assignments are constantly down and never able to connect to the server and tech support dont do anything to help In conclusion Pearson can succ it. 0/10000000 would not recommend
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Review
#1142248 Review #1142248 is a subjective opinion of poster.
Reason of review
Bad quality

Pearson Education - Why in the world can't there be one login for all Pearson accounts?

2.2
Details
I am truly getting to the point where I hate Pearson. Their login process for their many products is ridiculous. Why in the world can't there be ONE login for all my products? This has been the worst experience of my life when it comes to trying to use a product. I've been on a chat to fix my problem. Thought it was fixed and ended up NOT being fixed after all. Went to login and was simply told to "ENTER" but then when I entered I was told that my login was successful but then it didn't take me anywhere. Then I tried to login to a different Pearson page and logged in but was told they didn't know where to send me. How stupid! If I log in you must know where I'm supposed to go.
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Review
#1140227 Review #1140227 is a subjective opinion of poster.
Reason of review
login process
Preferred solution
Let the company propose a solution
Tags
  • Pearson Reviews