Show reviews that mention
access pearson customer service access code customer service book code class course
Filter review
1.0
Details
Pearson is probably one of the worst textbook companies to ever exist on the face of the planet. Not only are they ripping you off by giving you a book with problems in it so easy a 2 year old could solve them, but they mark up the price of their access codes by 120%,...
View full review
ID
#1639801 Review #1639801 is a subjective opinion of poster.
Product
Pearson Education Textbook
Cons
  • Technical support
  • Online support is nearly useless
  • Blatant use of outdated content created over a decade ago
Reason of review
Bad quality
Preferred solution
n
2.3
Details
Pearson has acknowledged that they are having some problems and they say to try again in a few hours. It has been four days and there is zero visible progress. I understand a momentary issue but if I am missing multiple days of access that I have paid for in a very...
View full review
ID
#1639723 Review #1639723 is a subjective opinion of poster.
Product
Pearson Education Website
Pros
  • Adequate workbook
Cons
  • Lack of
  • Inaccessible for long time
  • Antiquated
Reason of review
Access/ activation issues
Loss
$60
Preferred solution
Price reduction

Horrible customer service

Waited on the phone for hours to see why the code i purchased didn't work. This company is a monopoly and doesn't care. To advertise that they have 24-hr customer service but be unavailable is a crime.
View full review
ID
#1639714 Review #1639714 is a subjective opinion of poster.
Location
Reston, Virginia
Service
Pearson Education Customer Care
Reason of review
Poor customer service

No Answer

Pearson Education - No Answer
I have a access code and book that my school won’t refund and it unused but I opened it. It was the wrong book that they had on the website.
View full review
ID
#1639708 Review #1639708 is a subjective opinion of poster.
Product
Pearson Education Textbook
Pros
  • I like the concept of this business
Cons
  • Customer service will not answer after 4 hours
Reason of review
Return, Exchange or Cancellation Policy
Loss
$194
Preferred solution
Full refund
1.0
Details
The questions given on the quizzes are nothing like the material in the book. Questions are worded to confuse you. Very difficult to pass.
View full review
1 comment
Anonymous
#1740393

Lolno, it's super easy. Just learn to read and understand context clues.

The problem with pearson isn't the way that they pose the questions, it's the way that they get the questions to you.

The book is overpriced, elementary level garbage. Just as with their software and access codes.

ID
#1639659 Review #1639659 is a subjective opinion of poster.
Location
Greenville, North Carolina

You're closed and useless.

I waited an hour and a half to talk to a virtual assistant who put me in line for another assistant then we got disconnected after a weighted with 60 something people in front of me and I'm trying to call the phone number but you guys are close! Great service not
View full review
ID
#1639639 Review #1639639 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100000
Preferred solution
Full refund

Absolutely Horrible

1.0
Details
piece of *** company. not wasting any more time on them.
View full review
ID
#1639636 Review #1639636 is a subjective opinion of poster.

You're closed and useless.

Pearson Education - You're closed and useless.
I waited an hour and a half to talk to a virtual assistant who put me in line for another assistant then we got disconnected after a weighted with 60 something people in front of me and I'm trying to call the phone number but you guys are close! Great service not
View full review
ID
#1639635 Review #1639635 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Call me! 772-633-9515 or give me a direct line

Can’t login

1.0
Details
I can’t access the program thru canvas or get the etext
View full review
ID
#1639609 Review #1639609 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Took a little long to get called answered

1.3
Details
So I bought Pearson access for a class on Monday and wouldn't let me access my book. Four days later after being told "The problem is being fixed" it still wasn't fixed. I called an hour before my class as we had a quiz in class we needed the book for. So after my hour and 15 minute class (which luckily my friend pirated the book so I could use it), my 10 minute drive home, 2 CSGO comp matches (~45 minutes each), lunch, and an intramural soccer event I WAS STILL ON HOLD. Roughly 6 hours passed and not a soul answered.
View full review
ID
#1639548 Review #1639548 is a subjective opinion of poster.
Location
Erie, Pennsylvania
Product
Pearson Education Website
I still need to find out if a desk copy I need for Kolln and Gray Rhetorical Grammar 8th edition has been mailed yet for my course at Weber State University, English 3050, 24 students. My mailing address: Dr. Tim Conrad, English Department 1404, Weber State University,...
View full review
1 comment
Anonymous
#1740394

So ... did you get her number?

and if so, what is it? She seems nice and clear about her intentions with you?

Hopefully she responds faster to me than you. Good Day

ID
#1639256 Review #1639256 is a subjective opinion of poster.
Location
Ogden, Utah

It’s not working

I have enrolled and can access my courses however, for my human anatomy and physiology course it says I am not signed it and can not view the assignments.
View full review
ID
#1639214 Review #1639214 is a subjective opinion of poster.
Product
Pearson Education Website
Pros
  • When it worked it was a good site to use
  • You can do it anywhere
Cons
  • Examples that have incomplete information
  • Expensive
  • Test errors
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
So I have been in contact with a sales representative at least twice - leaving voicemails, sending emails and trying to contact customer service - that number is the worst with NO return phone call. My Chair is to teach a class on Tuesday and it has been a week with no...
View full review
1 comment
Anonymous
#1740399

So .... do you need anything yet?

and how goes your chair mate? Is she still teaching a class on Tuesday?

Ummm just curious, what subject? good day

ID
#1639124 Review #1639124 is a subjective opinion of poster.

They are a bunch of *** thieves

1.0
Details
Where is my damn book? I paid extra for shipping overnight you bunch of incompetent piece of *** Hiding behind email with no phone number ignoring all my emails. You guys are a bunch of *** thieves I want my money back.
View full review
ID
#1638872 Review #1638872 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Poor customer service
Preferred solution
Full refund

Need a refund

I need a refund for a purchase I made so I can buy the right book
View full review
ID
#1638818 Review #1638818 is a subjective opinion of poster.
Location
Los Angeles, California