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Some of the homework assignments would not load completely. I called, tried the chat, & emailed the customer service about this issue. I hung up after waiting 2 hours by phone. I waited about an hour to an hour and a half for the chat. When I finally got someone...
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Company wrote 0 public responses to the review from Sep 26, 2013.
#449462
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I have tried calling tech support 7 times at different hours of the day and week. The 24/7 hour support is a lie. Personally I don't think they even have tech support. I spent a total of 14 hours on hold, 2 hours each call. I tried there "Live Chat" that they talk...
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Company wrote 0 public responses to the review from Sep 11, 2013.
Anonymous
desgrgdfrdsgft5454bghf

I got a *** bag tech that was lazy and lied about how our environment is not adequate. Just so he could leave for the day and be done with me. They are useless.

Anonymous
A totally peeved off customer

I have been getting the run around for the past week. I can not get different groups of Pearson Tech support to coordinate to solve anything. I get stuck as the middle person....

#446526
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Purchased an Access Code for E-Text only to find out you cannot use the eText unless you have a course code. This is Ridiculous the content is already made why not have it available for self study. The pearson "My___Lab" is very difficult to navigate and help for...
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Company wrote 0 public responses to the review from Sep 05, 2013.
#445188
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To communicate with an agent took 55 minutes (the original counter said the wait time was 45 minutes) for a Chat session (which, the website said, was the fastest way! Hah!). Then, when I was finally connected to Harriete, she kept on having me do the exact same...
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Company wrote 0 public responses to the review from Sep 04, 2013.
#445181
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I purchased a new Statistics book and scratched off the code and attempted to register for the online aspect of my class. The code did not work and it said it did not recognize it. So I tried calling customer support and after waiting 30 minutes, I decided to wait for...
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Company wrote 0 private or public responses to the review from Sep 04, 2013.
#445085
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I bought a new Pearson Computer Science book with their name on it, with an access code card in the book. It does not work. Pearson support tried 4 times to access the code. They say the code is available, but does not work. They said they would advance to next...
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Company wrote 0 public responses to the review from Sep 04, 2013.
#444966
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Order was placed in mid March. One month later the order has not been sent for delivery to our address. The item ordered was time sensitive as for the school year. The school year will end in six weeks. This book will only be used for the following four. Mid April I...
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Company wrote 0 public responses to the review from Apr 16, 2013.
Anonymous
Anonymous

They have you waiting for soooo long. Literally the worst customer service!

Anonymous
Pearsonhater

The worst customer service I have ever experienced. You are just a number. They don't care. Unfortunately throughout school and even when you have to take state boards for ce...

#401146
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I needed online technical support to rectify the online access. Unfortunately, the chat room person called Aron thank you have a great day while I still asking a question. Aron tried to defined there is not answer position. Finally, logged off without answering my...
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Company wrote 0 public responses to the review from Jan 16, 2013.
#375716
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They do not offer any customer assistance - their 24/7 available chat took 30 minutes holding to have someone answer who didn't ask me anything beyond why I was texting - then told me to download the latest Adobe (which I already had - but he didn't ask about),...
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Company wrote 0 private or public responses to the review from Aug 29, 2012.
#342265
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