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I've been using Pearson Labs for on-line college for 3 years now and have had errors on test materials, drop down boxes on tests or cells in tests that won't respond to mouse clicks. I have also had numerous site outages for as long as a day. Finally, customer service...
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Schnecksville, Pennsylvania
I didn't like
  • Technical support
  • Test errors
#624856

Pearson Education in San Francisco, California - Can't even sign in and I have a test due

This website just crashed and I have test due. This isn't the first time as the exact same thing happened last quarter. Why do instructors keep using Pearson labs? Not only does it continually mark right answers as wrong or switch around your answer and mark it wrong but the website crashed at least once per week. Not only that they advertise "contact our 24x7 customer service" THEY HAVE NO CUSTOMER SERVICE. You cannot reach them no matter how hard you freaking try. There's a petition calling for professors not to use their product and I'm going to be signing up for it.
1.0
Details
Website
I didn't like
  • Price
  • Customer service
  • Customer service and
#624822
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Pearson Education in Asheville, North Carolina - Absolute and complete failure please do not use

The website is constantly CONSTANTLY down, claiming "authentication failure,". Far too expensive for the large amount of issues. Pearson provides little to no customer service, and the waiting time for an online chat is on average 45 minutes. The system is not an efficient one. I spent over $200 and can assure you I did not get my moneys worth. My professors are fed up with their horrible and complete lack of responsibility. I am begging you not to purchase any type of software from Pearson, I can assure you that down the line you will come to regret it.
#624815
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I have 3 assignments due and suddenly: "There is a problem with your authentication, possibly due to inactivity. For your safety, you have been logged out and must sign in again to continue." No chat, no phone number, no nothing. 5 minutes ago I had an A in this...
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Anonymous
duhh

There is a chat and a phone number available on the website.

3.0
#624779

Pearson Education - Outdated encryption for textbook servers

When I logged on to https://sso.rumba.pearsoncmg.com/sso/login?profile=snp&k12int=true&service=https://www.pearsonsuccessnet.com:443/snpapp/login/login.jsp , I got an alert from Google Chrome saying that it is using obsolete cryptography. I am very concerned about my privacy, especially considering the recent news about insecure websites. If this isn't fixed, hackers could find out passwords in a snap. In fact, there could be a breach already. Please fix this so that there is no possibility of students loosing their passwords. Extra words Extra words Extra words Extra words Extra words Extra words Extra words Extra words Extra words to fill the word limit.
#624778
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Upon logging in to Pearson MyLab, the error message "There is a problem with your authentication, possibly due to inactivity. For your safety, you have been logged out and must sign in again to continue." persists. I am unable to reach customer support through their...
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Anonymous
***edoff

I have to do a excel review on this *** sight for a test that you have to take the review first. The test is in 2 days. Im going to fail thanks to this. I have called and call...

Anonymous
Mark

Hmmmm I'm having the exact same problem, so it doesn't seem we're alone. Tried everything from changing my password to deleting cookies/cache... Hopefully they address the iss...

1.0
I didn't like
  • Price
  • Customer service
  • Error messages
#624754

Pearson Education - Pearson terrible

I CANNOT GET BACK INTO HOMEWORK AFTER GOING TO DIFFERENT SECTIONS, NO PHONE NUMBER TO CONTACT THEM EXCEPT THROUGH TEACHER, HARD TIME LKOGGING IN, AND LOGS YOU OUT. CAN'T FIND MY COURSE MOST OF TIME. ISN'T WORTH THE MONEY OR TIME. SHOULD NOT BE ALLOWED TO HAVE THEIR BUSINESS. NOT CAPABLE OF RUNNING AND PROVIDING SERVICES. THEY ARE LIKE MANY OF THE OTHER BOOK PUBLISHERS. TRYING TYO FIND WHERE TO FILE COMPLAINT ABOUT THEIR ONLINE COLLEGE DIVISION FOR MYMATHLAB. CENGAGE WAS A PROBLEM TOO. FAILED TESTS BECAUSE OF THE. ANSWERS NOT REGISTERING AND LOGGED OUT DURING TEST. COULD NOT GET BACK IN. FAILED TEST AND CANNOT CHANGE MARKS.
#624559
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How dare you create state tests that are above the developmental level of the children you are testing? I am a 3rd grade teacher in a district that is performing well. Even my brightest students struggle with these tests. I am speaking now of the ELA test. The...
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#614810
This test is riddled with problems, but your greedy agenda doesn't care as long as the cash keeps flowing. I am a mother of a HS Junior that was bullied (unsuccessfully) into taking your test. She was told she wouldn't graduate if she didn't take the test. She was...
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1.0
West Union, Illinois
#612564
My children were allowed to take the first round of PARCC testing only to save ourselves from being indirectly punished by our district and in some fashion which I'm sure to come by Pearson if they have their way. PLEASE NOTE: My children did discuss the CCRAP testing...
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#612549