Pearson Education
Reviews and Complaints
Disappointing service
Preferred solution: Speak to a darn representative regarding the issue
User's recommendation: Do not ship overnight without phone contact
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Support
My Accounting Lab is up and running again, but I doubt that will last very long. I cannot stand using this website, I learned better going off book for a semester than I ever have when using Pearson.
- Knows how to take advantage of customers already
- Book availability in online store
- Unannounced server shutdown
- Customer service
- Not efficient learning
Preferred solution: Let the company propose a solution
User's recommendation: Don't bother.
Horrible customer service
- Frustration
- Book availability in online store
- Slow response time
- Customer service doesnt respond to emails
- No actual person to talk to
- Ease of use
Preferred solution: Full refund
User's recommendation: I would never recommend
Did not receive my order.
- Books and digital content
- No stable customer service number
- Call center will not deviate from script to allow for help
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to log in
- Account access
Preferred solution: Fix my problem
User's recommendation: Stay away nothing but issues
Lack of tolerance on answers.
User's recommendation: I just hope you do not have to use it
College Student using My Math Lab
User's recommendation: stay away
Access to statcrunch unavailable
Preferred solution: Access to my course
Refund denied
One eight hundred nine two two zero five seven nine option four
Preferred solution: Full refund
User's recommendation: DON'T DEAL WITH PEARSON!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged Twice
- Customer support ignoring support tickets
Preferred solution: Quit harassing me with collection statements each and every month and drop the charge off of iPay.
User's recommendation: Avoid Pearson at all costs!
They are ripping people off
- There are no pros
- Are thieves and steal money without recourse
Preferred solution: Full refund
User's recommendation: DON'T DO BUSINESS WITH PEARSON - DROP THEM - BECAUSE THEY ARE THIEVES THEY STEAL YOUR MONEY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInability to receive desk copies of books
Preferred solution: Deliver product or service ordered
User's recommendation: Find books that Pearson does not handle for your Education purposes!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Melbourne, VictoriaRegarding problems faced during the test
I am still facing problems to get my PTE scores and to reach customer support.
- Slow response time
- There is no customer service phone number
- No customer service or tech support
- Phone support is lacking
Preferred solution: Let the company propose a solution
User's recommendation: Please try to book for IELTS exams as they have support teams to help you and please please don't depend on Pearson as they don't have much facilities. I am still struggling to contact them.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerNo access to etext that I purchased
Preferred solution: Deliver product or service ordered
User's recommendation: Not as of right now
Completely Irrelevant Material that takes 3 hours to complete
- Build mental resiliency
- Convoluted
- 70 dollars for nothing
- Completely devoid of relevant information
Preferred solution: Let the company propose a solution
User's recommendation: Find a professor who doesn't use this garbage platform and get into their class instead
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