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Pearson Education - Useless

I explained my problem 10 times to some representative who had too much trouble understanding not only english but also how the Pearson system works. He then told me that he could not fix my problem, when my other classmates had the same problem fixed. They hire some useless people.
1.0
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I didn't like
  • Phone service
#1460170
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Pearson Education - Mad Mad and mad

This is my Case #: 06225844 My bank charged two times my Pearson access. Pearson does not accept the charge. Now I do not have my money and I do not have access for complete my test!!!!!!!!!!!
#1459781
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Pearson Education - Didn’t get my book, charged my account. Refund

I ordered an access to my Econ, later on after I noticed I’m being overcharged some of costumer service stuff said I’m not going to be charged and everything is cancelled. Charge was still pending, after 3 days I’ve got an email that my orders has been shipped (I’ve never gotten it) and my account was charged for $186.
#1459707
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Pearson Education - Don’t send what they offer

I had to buy the books for Nursing College, I was ordering the books since August 2018 and I ordered them 3 times and I lost count how many times my order was Placed in back order and/ or Canceled customer service tried to solve the issues but the warehouse don’t send the books and cancel the orders. They only send 1 out of 3 books and when they sent the second book sent the wrong one and I had to pay for returning the book. The school uses this company so there is no other option. I don’t recommend them at all. They don’t honor what they agree to do.
#1459054
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Pearson Education - New book was purchased but with no code

I purchased a new book called Intermediate Algebra, but I did not get the access code. I do not have the receipt, and I do see a page for my math lab inside the book but without a code or more information on how to sign up for it online.
3.0
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#1457458
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Pearson Education - Access code

My access code not working
#1456455
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I had to get a textbook for a class, but it needed an access code for the lab. The homework was coming up, so I ordered a textbook and spent for overnight delivery. The next day, they notify that the book is on back-order. Specifically, the email said that I can reply...
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1.0
I didn't like
  • Lack of service
#1455822
I ordered a textbook (about $90) from Pearson back in October 2018 for a college course I was taking. Right after I purchased the textbook I received an email saying the book I ordered was a restricted item and I would not be charged for it. I even contacted customer...
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1.0
I didn't like
  • Poor customer support
  • Refund policy
  • Wait time
#1455802

Pearson Education - Disc not delivered and not answering emails

I have emailed now called and was not even on hold for ten minutes waiting for her to say anything
1.0
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#1455245
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Pearson Education - Buying textbooks twice

Pearson is a scam. I took a Java course a year ago and bought a $100 online textbook because my professor requires us to take the included quizzes. Our department is so small there are only 3 or 4 Computer Science professors. I'm now taking a higher level course that uses the same textbook. Only now I have to spend $100 to buy the exact same textbook again. It is completely asinine to only give students one measly year access to a textbook with poorly designed interface they paid good money for. They are a HUGE contributor to the problem with students overpaying for education, and this is because they truly couldn't care less about education. It disgusts me that I am required to give money to such a sleazy corporation.
1.0
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Value for money
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I didn't like
  • All
#1455068
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