Latest review first
I had to call this morning about MyMathLab and imputing answer which it refused. the first agent did now how to help me and refused to transfer me to another person who could help me....he hung up on me. I called back and now this agent does not know how to impute the...Read more
Math Lab Course Review
I too am experiencing my math lab extremely slow.my work is taking me way too long to finish. This is ridiculous!! I tried a different computer just in case but no, it's the same thing. Pearson needs to get it together!
I was using the free trial. When free trial ended, the account got blocked not letting me register, on the SAME day when my homework was due. I called 3 times to the 24/7 customer support. All of them said you have to wait, there is nothing we can do. This whole...Read more
Tappan, New York
Where do I begin? The online grading is terrible. They don't support many web browsers. Their tech support is slower than cold molasses. Their websites are super slow, and I know it not my computer or connection. I my experience in college has been great with the...Read more
I have had to contact pearson 3 different times all in the past 4 hours and my problem has not only yet to be solved but is also WORSE than it was previously. My problem was simply that I could not access my course and needed to know why and how I go about solving that...Read more
I rescheduled a test date. The screen showed me the test date and time and direction on what to bring and what not to bring. There were no other directions or buttons to click for conformation. I show up to the rescheduled test date and was turned away because a...Read more
Every time I call Pearson's customer service, I have to wait for at least 20 minutes. There are so many different departments that can only help you with a very specific problem that you often have to talk to multiple departments (and wait in their corresponding...Read more
The software is lousy, the textbooks are overpriced, and support? what support? They made me pay TWICE b/c they happily took my payment but didn't give me access to my account b/c they require third party cookies which i block for security reasons which made their...Read more
This is the worst customer service I have ever seen. Every single "tech" I chatted with was improperly trained and had a complete lack of knowledge. I have to fork over a TON of money for their useless product because my school demands this ridiculous act and I still...Read more
Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly put my horrible experience in... First, everything works fine, I created an account with a trial period, did all problems out of homework, logged...Read more
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