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There is never an option to purchase access to your course without purchasing the textbook. I DO NOT WANT THE TEXTBOOK. I can use the textbook for free at the library. I've done this every semester and it saves me thousands. They force you to buy the textbook with the...
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Anonymous
Anonymous

I believe all Pearson MyLab/Mastering products offer an option to purchase access WITHOUT the book. Which product are you referring to? I suggest you go to the product website...

3.3
I didn't like
  • Customer service
#589848
Reply to reviews
Do you want access to a Mastering course from Pearson? Here is what will happen: 1) You will purchase the access code for too much money. 2) You will attempt to register. 3) You will receive an error telling you to contact customer support. 4) You will contact customer...
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Anonymous
anonymous

That was awesome you just explained my frustration with MyMathLab.

Anonymous
MSF

I was on the phone with these guys for four hours yesterday, and another hour this morning. They kept hanging up to me when I asked to speak to one of the higher ups. It's abs...

1.0
I didn't like
  • Error messages
  • Customer service
  • Slow refund process
#585678
Reply to reviews
I have never gotten an access code for their online service that worked properly. There's always some massive problem that prevents me from being able to turn in my work or even access the class and costs another $100 of my money to fix. The worst customer service I...
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#582845
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I called the customer service regarding problems with my Access Code. I asked the lady, "Ma'am I am having a problem and cannot log into my accou-." Then she hung up..... WHAT?!??!?! This happened 3 times and i got frustrated and gave up. How can you hang up when...
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1.0
#581721
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The Access Code that I purchased for MyMathLab didn't work and I then wasted 4 hours talking to, and being put on hold by, 5 different people about why I was not able to get a CourseID created as the Homeschool parent. No one at their call center in India could...
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1.0
#573399
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The sales representative in Hawaii has treated this customer (a professor) with complete disrespect. He refused sample texts (for review to purchase as an order for the students...his entire job here) due to having sent a sample previously to one of the many campuses I...
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1.0
#570047
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Returned book within 30 day policy. Book sent back to me. I re-sent it back & asked for credit - showed USPS tracking to PROVE book was returned on time. Now holding on 10th call - still waiting for credit to my visa. Last call to Rita - she talked to Chris in...
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1.0
I didn't like
  • Returning book is impossible
#561960
Reply to reviews
Pearson Education - Selling Re-Used Textbooks & Access Codes to College Students
Pearson Education - Selling Re-Used Textbooks & Access Codes to College Students
Pearson Education - Selling Re-Used Textbooks & Access Codes to College Students
Pearson Education - Selling Re-Used Textbooks & Access Codes to College Students
Pearson Education - Selling Re-Used Textbooks & Access Codes to College Students
Pearson Education - Selling Re-Used Textbooks & Access Codes to College Students
As a community college student, clearly I'm not swimming in money; I'm TRYING to complete a simple 2 year degree at a community college to go to a University so hopefully from there, I can complete a degree in a Higher Education, giving me the opportunity to make some...
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#556394
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We have to use an older version of Java to make TestNav work. We are manually un-installing Java 8! This is a security issue and very time consuming! I called their tech support and their guy was vey unhelpful and when I asked to speak to a supervisor I was told there...
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#549011
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Pearson's MyMathLab is nothing short of atrocious. They provide unclear directions and answer inputs often grade correct answers wrong because of format. Proof questions are often totally hit or miss as they ask for a single answer for a multistage proof. Customer...
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#544538
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