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I was waiting for over 20 minutes for an online live customer support...I could have sworn they have buttons with text of what to already say. Within one second they can type paragraphs of oh im sorry to hear that bla bla bla and then you tell them your issue and its...
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2.0
I didn't like
  • Customer service
  • Price
  • How they treated me
#605346
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Customer service will LIED AND SAID WHATEVER they needed to say to get those books sold and me off the phone! I mistakenly ordered the wrong book and called customer service 35 MINUTES after I order it and the lady on the phone said that she CANCELED THE ORDER and to...
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1.0
I didn't like
  • Shipping expenses
  • Customer service and
  • Technical support
#604624
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Textbook Review

Awful customer service. I was told I di not have to use their textbook this semester aftwr i had students buy their code, register, and make them do work. Thia company is awful.
1.0
Details
Diversity of Products or Services
Product or Service Quality
Website
#604391
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Here's the history of most of the chat I had (http://pastebin.com/vKqcPYC1): Kristoffer: Hi, my name is Kristoffer. How may I help you? Janelle Larsen: My acess code not redeemable for myprogramminglab.com Janelle Larsen: access* Janelle Larsen: I've attached an image...
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1.0
I didn't like
  • Customer service
  • Price
  • Technical support
#604352
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This has become a huge waste of time because I have to gather grades, reset assignments, check assignments, ... It just waters down my piddly pay to virtually nothing waiting. Pearson cries poor constantly but they really need to consider the services they sell and how...
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#603375
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I have taken several classes through Pearson. Most of my classes have a lab like MyMathLab, MyAccountingLab, MyEconLab and some other labs. If you click on a wrong question, it takes about 10-15 minutes to tell you that the question is wrong! And I usually have to exit...
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1.0
I didn't like
  • Customer service and
  • Technical support
  • Customer service
#602629
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It's cool, I don't need to turn in my calculus homework said NO ONE EVER. Pissed? Ya, their whole my math lab site went down (didn't work after clearing cache and history on 3 separate browsers, and rebooted) and kicked me out of my homework. I launched their...
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1.0
#595723
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I purchased an new version of e-text Auditing and Assurance Services: An Integrated Approach, Fifteenth Edition. On page xvii of the preface, it states "The educational version of ACL software is included with every new copy of this edition." No where is that version...
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#594435
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This is more of a technical problem. Not much to do with customer service although I have seen quite a few of them. What *** me off about Pearson is their over expensive online ***. Is MyStatLab really worth $110??? It's NOT! SOme things about it are ok, but what ***...
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1.5
#591750
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Working in MyITLab for Office 2013 over half of the questions are *** up to begin with and 98% of the time when you're actually doing a question correctly you still get the *** question wrong... Even trying to talk to customer support they disconnect you right in the...
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#590551
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