Latest review first
Was required to use their "MyProgrammingLab" product in a computer programming class. Paid a subscription fee as I had the $200!!! text book in e format. Using the MyPLab was a nightmare, confusing me more often than implementing any sort of practice. I fell behind in...Read more
Pearson Education - *** customer service
First, their phone cue stinks. When I finally got a human, he told me I need to try again to reach the desired department, and then I spent 15 minute on hold. After a second attempt, the same thing happened and I gave up. I have suggested and implemented a search for replacement protocols and testing tools so my company can finally get rid of Pearson, specifically because this is not the first time we have had a shoddy customer service experience. Why do they even have a phone line? Good luck trying to solve the issues online too, as the website is no help. Too bad they have monopolized the standardized testing industry. If I knew 1000 white kids from Nebraska, I could make my own bogus tests too.
I didn't like
- Online support
- Phone support
While working through the weekly assignments for Mastering Astronomy, put on by pearson education, I came to notice something quite significant; they, themselves, cannot get their information in order. They, in the simplest form, cannot properly answer a question that...Read more
Pearson Education - Word/Excel 2013
Horrible! There is more than one way to do something correctly in Excel and Word. Pearson won't let you work through the coursework with prior knowledge of how to use the software. The more you know about Word and Excel, the more you might find yourself frustrated with Pearson software. Also, I paid about $130 for a "book" that turned out to only be an access code. If I want the paper version I have to pay Pearson another $35 in ransom or print it myself for over $70 at the library. It feels absolutely wrong to spend that much and have no text book. Also, the program is configured to mark you wrong for things that aren't necessarily wrong. Be careful with the exams, they have errors in their programming as does the homework. In 2015, there shouldn't be any glitches in educational software that is suppose to teach you about SOFTWARE.
Having used several of their products, being a college student (by require, not by choice). I often find myself wasting hours of time practically ripping my hair out over *** problems and extremely ineffective methods of conveying information to students. I miss the...Read more
I am in an online college course through Devry University in conjunction with Chamberlain College of Nursing to obtain my bachelors of science in nursing. I have a 4.0 GPA and have almost completed all courses required to obtain my degree. I have a 4.0 in advanced...Read more
I didn't like
- Wait time
- Quality of assessments
- Being lied to and strongarm tactics by pearons rep
Pearson Engineering Mechanics Statics And Dynamics Review
Your Statics and Dynamics textbook is *** garbage. I love how at the beginning it says the author "endeavored" to write this guide, considering half the material in the textbook questions aren't even mentioned aren't even mentioned once in their respective chapters. I've had to learn more from online than I did from your $300 ripoff of a textbook
This is extortion. It's not legal. It's not moral. It's pointless as well I have screen shots from a professor who when suggested alternatives . I was turned down. The professor when questioned told the class if they don't buy the book he will flunk us. That's not...Read more
I am a teacher in Hawaii using Math XL For School and for any teacher out there wanting to use this program, DON'T !! The customer support people are the worst. They give a run around type response in hopes of frustrating the customers and keeping their monies. ...Read more
We have attempted to get a refund for a textbook that we do not have access to on our account. This was paid for July 15, 2015. Attached receipt. We have been trying to get a refund and was told we would have a refund within 7 business days. It has now been 12 days and...Read more
I didn't like
- Returning book is impossible
- Slow refund process
- Customer service
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