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Was required to use their "MyProgrammingLab" product in a computer programming class. Paid a subscription fee as I had the $200!!! text book in e format. Using the MyPLab was a nightmare, confusing me more often than implementing any sort of practice. I fell behind in...
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#732175

Pearson Education - *** customer service

First, their phone cue stinks. When I finally got a human, he told me I need to try again to reach the desired department, and then I spent 15 minute on hold. After a second attempt, the same thing happened and I gave up. I have suggested and implemented a search for replacement protocols and testing tools so my company can finally get rid of Pearson, specifically because this is not the first time we have had a shoddy customer service experience. Why do they even have a phone line? Good luck trying to solve the issues online too, as the website is no help. Too bad they have monopolized the standardized testing industry. If I knew 1000 white kids from Nebraska, I could make my own bogus tests too.
2.0
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Customer service
Product or Service Quality
I didn't like
  • Online support
  • Phone support
#728808
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While working through the weekly assignments for Mastering Astronomy, put on by pearson education, I came to notice something quite significant; they, themselves, cannot get their information in order. They, in the simplest form, cannot properly answer a question that...
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#722404

Pearson Education - Word/Excel 2013

Horrible! There is more than one way to do something correctly in Excel and Word. Pearson won't let you work through the coursework with prior knowledge of how to use the software. The more you know about Word and Excel, the more you might find yourself frustrated with Pearson software. Also, I paid about $130 for a "book" that turned out to only be an access code. If I want the paper version I have to pay Pearson another $35 in ransom or print it myself for over $70 at the library. It feels absolutely wrong to spend that much and have no text book. Also, the program is configured to mark you wrong for things that aren't necessarily wrong. Be careful with the exams, they have errors in their programming as does the homework. In 2015, there shouldn't be any glitches in educational software that is suppose to teach you about SOFTWARE.
#721855
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Having used several of their products, being a college student (by require, not by choice). I often find myself wasting hours of time practically ripping my hair out over *** problems and extremely ineffective methods of conveying information to students. I miss the...
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1.7
#721269
I am in an online college course through Devry University in conjunction with Chamberlain College of Nursing to obtain my bachelors of science in nursing. I have a 4.0 GPA and have almost completed all courses required to obtain my degree. I have a 4.0 in advanced...
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Anonymous
Anonymous

Hi Andrea, My name is Dené Brown and I am the Social Media Specialist at Chamberlain College of Nursing. We are sorry to hear about this experience and would like to look into...

1.0
I didn't like
  • Wait time
  • Quality of assessments
  • Being lied to and strongarm tactics by pearons rep
#718649

Pearson Engineering Mechanics Statics And Dynamics Review

Your Statics and Dynamics textbook is *** garbage. I love how at the beginning it says the author "endeavored" to write this guide, considering half the material in the textbook questions aren't even mentioned aren't even mentioned once in their respective chapters. I've had to learn more from online than I did from your $300 ripoff of a textbook
#714937
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Pearson Education - Pile of junk
Pearson Education - Pile of junk
This is extortion. It's not legal. It's not moral. It's pointless as well I have screen shots from a professor who when suggested alternatives . I was turned down. The professor when questioned told the class if they don't buy the book he will flunk us. That's not...
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Anonymous
Anonymous

It amazes me the total lack of gramatical understanding this individual presents. Run on sentences, spelling errors, punctuation errors or lack there of, and just flat out in...

1.0
#708750
I am a teacher in Hawaii using Math XL For School and for any teacher out there wanting to use this program, DON'T !! The customer support people are the worst. They give a run around type response in hopes of frustrating the customers and keeping their monies. ...
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DontBeATwit
DontBeATwit

Sounds to me like your students should be disheartened knowing their teacher is an ignoramus. You should really spend some time working with ENGLISH XL. If what you just typed...

1.0
#707517
Pearson Education - Cannot get refund for an online book they say we have access to but we don't!
Pearson Education - Cannot get refund for an online book they say we have access to but we don't!
Pearson Education - Cannot get refund for an online book they say we have access to but we don't!
Pearson Education - Cannot get refund for an online book they say we have access to but we don't!
We have attempted to get a refund for a textbook that we do not have access to on our account. This was paid for July 15, 2015. Attached receipt. We have been trying to get a refund and was told we would have a refund within 7 business days. It has now been 12 days and...
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1.0
I didn't like
  • Returning book is impossible
  • Slow refund process
  • Customer service
#707115