Asia J Rsn

Overcharge

I was charged 3 times for an access code I never received.
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Loss:
$240

Preferred solution: Full refund

Jamia H Oap

I didnt receive my access code

I purchased an etext Campbell Biology book . I put my credit card number in and the money is out of my account. I do not have access to the book .
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Loss:
$51

Preferred solution: Deliver product or service ordered

Debbie B Whq

Successmaker

Not in service..temporarily I need customer service
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Preferred solution: Answer a question on how to reset a student

Armando P Yeu

I am unable to get in contact with them

Pearson is locking me out if my account when I try to purchase the 18 week student access so I can do my assignments
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Preferred solution: Let the company propose a solution

Tamra M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Be careful with ordering online

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So-- my daughter informed me that she needed the biology textbook with the access code for college. Like a dutiful mom I went online and went to Pearson to order it. The order got stuck on a screen that says "placing order"--- so I try to refresh it and get it unstuck.3 times --- so my bank tells me that went through as a pre-authoization. So now I am over $600 in the hole with the bank. NO BOOKS were ordered at all. And customer service informs me that they can't put the money back into circulation for another 3-5 business days. So-- no book for my daughter-- and no spending money until they credit it back. Thanks Pearson--- you give me such faith in your products.
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Loss:
$478
Pros:
  • Have a lot of products
Cons:
  • Website and customer service below standard
Reason of review:
Order processing issue

Preferred solution: Put through the order for 1 set of the book/access code and refund my other money

Vianca M Ody

Quiz isn't letting me move forward

I retook my quiz two times and passed with an 88 needed an 80 or higher but it wont open my next assignment
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Preferred solution: Help with problem

Anonymous
map-marker Wesley Chapel, Florida

Doesnt work

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called numbers didnt work. thanks
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User's recommendation: this is a waste of time. like most of pearson products

Huiru G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot log in

Pearson Education - Cannot log in
I cannot log in, please check the photo i attached.
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Pros:
  • Flexible
Cons:
  • Expensive
Reason of review:
Cannot log in

Preferred solution: Let me log in

Ashley W Qvf

System not working

The phone number is not in service. The system is moving slow and when I login the system be blank. I am trying to finish up my homework.
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Preferred solution: System down

Sam S Stj

I need a refund for access code

I purchased an access code but my school has supplied one for me. I'd like to be refunded and use the one they have provided
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Preferred solution: Full refund

Blakely Xye
map-marker Canoga Park, California

Unable to access assignments

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No one is answering my calls to get this problem fixed.
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nancy w Vrj
map-marker Weatherford, Texas

Cant get into mylabs

MyLabsPlus says Im not enrolled in my class, and will not let me do any of my homework! This has been going on for about 2 weeks. I need to be able to get into my homework or I will fail my class!!
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Cons:
  • Sometimes just completely incorrect

Preferred solution: Let the company propose a solution

Mohamed R Hxq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Poor Service

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Pearson Education - Poor Service
Pearson Education - Poor Service - Image 2
i have ordered 5 books and paid all the amount including the shipping chargers. some how only 3 books reached and remaining were out of stock. they never wanted to inform this to customer. i had to called and followup from them. and subsequently they charged me 2 times of my courier charges. and recently they charges again for another book which i have paid already. as a result i had to suspend my credit card due to uncontrollable deduction from Pearson
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Loss:
$36
Pros:
  • Book availability in online store
Cons:
  • Biliing department
  • Out of stock
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Tampa, Florida

I can not solve the issue

I am trying to reach some help from Pearson due to the unavailability of accessing my account with Pearson.When I am loging in with my credential the site says I have to register first when I did it las january for my stat class.My due day for homework is next Wednesday and I have not done anything because this issue.I have not been able to contact somebody in all the Pearson's phone numbers or even I habe not received any answer by email.
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Vietta Brq
map-marker West Bloomfield Township, Michigan

Technical suport

The phone didnt failed; the message said the number was disconnected.
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