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Poor customer service

Every time I reach out for help thru phone or online chat, you try to get me to buy something. I already did but will not again. Poor customer support. Would appreciate a call back at 508-737-1017 asap
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ID
#2130365 Review #2130365 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Preferred solution
Deliver product or service ordered
3.0
Details
The testing center information on google maps mislead me to another location that has been closed for a year. I use google maps for my GPS, when traveling. Due to the pandemic I could not take the GKT exam at my MDC campus of any other campus because of school...
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ID
#2130323 Review #2130323 is a subjective opinion of poster.
Location
Miami, Florida

Refund

I purchased the product, prior to purchasing i read i can request a refund within 30 days incase it wasnt the right book. But when I realized it wasn't the right book, I tried to refund. But the refund or request refund button is accessible making impossible for me to get my money back
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ID
#2127399 Review #2127399 is a subjective opinion of poster.
Cons
  • Customer service too hard to reach
Preferred solution
Full refund

Can’t get mylab

Cant get in mylab need help
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ID
#2126425 Review #2126425 is a subjective opinion of poster.
Location
New Orleans, Louisiana

Ask questions about assess code

4.3
Details
a man just hang up my phone call when the second time I call, he stayed silence
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ID
#2123302 Review #2123302 is a subjective opinion of poster.
Preferred solution
Full refund

Technical difficulties

I cannot access the link to mylab assignment. I cannot access it on chrome or canvas.
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ID
#2121016 Review #2121016 is a subjective opinion of poster.
Preferred solution
Help

Not received score card

1.1
Details
I havent received my score card and its been more than 5 working days...I wrote my test on 7th August 2020...I hadnt got any call from pte as well...I tried to email but emails are not delivered and it shows that recipients email box is full...I have been trying to call but its always in waiting...All my friends wrote exam with me on the same day same time but they got their score within 2 hours...Please help me...

User's recommendation: Very bad.

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ID
#2119869 Review #2119869 is a subjective opinion of poster.
Service
Pearson Education Exam
Pros
  • Knows how to take advantage of customers already
Cons
  • Wayyyyyy too expensive for a half-assed company
Loss
$375
Preferred solution
I need my score

Etext Error

1.0
Details
Case was closed prior to resolving issue. Two screenshots were sent showing the error message.
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ID
#2117086 Review #2117086 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana

Bad customer Services

1.3
Details
The Worst ever experience with PTE customers care, I have not seen any organization so careless, I am struggling to get my test reschedule, there was some glitch in the software on the day of test(3rd August 2020), I have given a Case ID 04837148 and Executives told me PTE tech team will get back to me with in 4-5 days. This is 10th day already I have not even received a single email from PTE team. I called up customer services many times and customer care executives were disconnecting my calls again and again. I am so frustrated , I need your URGENT attention on this matter .

User's recommendation: Never, I will never ever recommend.

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ID
#2113896 Review #2113896 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Loss
$250
Preferred solution
Full refund

Charged

Charged an amount of 97.08. Please call me at 425 678 5177
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ID
#2109913 Review #2109913 is a subjective opinion of poster.
Location
Seattle, Washington
Loss
$97
Preferred solution
Full refund

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Verified Reviewer

I need my account back

4.7
Details
You should help me sir my account is not working they were saying me username and password incorrect so pls sir help me
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ID
#2103345 Review #2103345 is a subjective opinion of poster.
Product
Pearson Education Account

My computer says pearson isnt secure

My daughter has missed 4 days of online schooling and I am not sure what to do.
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ID
#2102633 Review #2102633 is a subjective opinion of poster.
Location
Tucson, Arizona
Preferred solution
Let the company propose a solution

To talk to someone from NewZealand

Voice record message I like to talk to someone from NewZealand
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ID
#2100900 Review #2100900 is a subjective opinion of poster.
Preferred solution
want to get more information about the test. I like to talk to someone in person

Just want to ask test still goung as there is a restriction i. Melbourne

2.0
Details
I was waiting and Not connected to Phone
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ID
#2094752 Review #2094752 is a subjective opinion of poster.
Cons
  • No working phone number for college students
Preferred solution
Want to confirm test. Still going on in Melbourne

Cant get in my quizes

1.0
Details
Pearson Education - Cant get in my quizes
Pearson Education - Cant get in my quizes
This is the last test for my class and I cannot get into Pearson it is closed Don't let the course crash.
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ID
#2093557 Review #2093557 is a subjective opinion of poster.