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Pearson Education - Terrible Program

1.4
Details
It always freezes and never loads when it is suppose to. When you get error codes and try to connect to customer service it never connects. Definitely do not recommend any school to use horrible program!
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Pros
  • Payment process
Cons
  • Entire system
  • Quality of the product
Reason of review
Bad quality
Loss
$100
Review #1563724 is a subjective opinion of poster.
0 comments
1.0
Details
It has been over 3 months and a full semester to get refunds for a class I purchased before finding the bulk deal for the same material. They have been a nightmare to deal with and keep transferring and hanging up on me. No one there has a clue of what is going on. I...
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Reason of review
Return, Exchange or Cancellation Policy
Loss
$216
Preferred solution
Full refund
Review #1563435 is a subjective opinion of poster.
0 comments

Pearson Education - I ordered the book Classroom Assessment What Teachers Need to Know by James Popham the 7th version. When I received it there were many pages missing.

They were not ripped out they are in the book but nothing is printed on them. This happens on page 72-77 and 79-80. Also when going through the text with my class this book is off of what we are learning in class. I have checked and rechecked that this was the book I was supposed to get and it is. The outside matches but the inside is wrong. Please let me know if there is anything I can do to get the right book. I am emailing you because I am pretty sure this is a printing problem.
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Reason of review
Bad quality
Loss
$100
Preferred solution
Deliver product or service ordered
Review #1561956 is a subjective opinion of poster.
0 comments

Pearson Education - Refund

1.6
Details
I was on hold for 30 min when the call was disconnected. The associate had my callback number, but he did not call back. I called in a second time. I was transferred to another line that was not responding to the number prompts. I am owed a refund of $39.99. My case number is 07394457. I have spent far too much time on this.
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Review #1561531 is a subjective opinion of poster.
0 comments

Pearson Education - Logging in

2.2
Details
Having trouble logging in to my account.
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Review #1560824 is a subjective opinion of poster.
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Pearson Education - I can’t access my account

I can’t access my account and it is saying my security questions are wrong
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Review #1560710 is a subjective opinion of poster.
0 comments

Pearson Education - Ordered an access code and never received

I ordered an access code about 2 weeks ago now and I still do not have it for my econ online course. You guys are making me fail. Send me my stuff
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Review #1557092 is a subjective opinion of poster.
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Pearson Education - Extremely Frustrating

Trying to find a telephone number to call. EvNONE of the "contact" buttons gave a telephone number to call. I have a need. I need to speak with someone. I've been contacting our rep about it for TWO WEEKS and still do not have what I need. Why is it so difficult to get good customer service????
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Review #1557064 is a subjective opinion of poster.
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Pearson Education - Terrible

1.0
Details
im using this program for school and the software feels like it was produced by a 3 year old. in the simulation texts i miss an answer , so i copy the right one down and do it again but the "right answer" is now wrong ?!!!. get your *** together for *** sakes .
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Author
Cons
  • Absolutely everything
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Review #1556419 is a subjective opinion of poster.
0 comments

Pearson Education - Worst customer service for locked account

Why have to make a new username for pearson when buying a product and then saying the information for the account for PEARSON is a different account. Confusing right? Their *** idiots and their support didnt even reply within 2-3 days.
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Review #1555889 is a subjective opinion of poster.