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To communicate with an agent took 55 minutes (the original counter said the wait time was 45 minutes) for a Chat session (which, the website said, was the fastest way! Hah!). Then, when I was finally connected to Harriete, she kept on having me do the exact same...
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#445181
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I purchased a new Statistics book and scratched off the code and attempted to register for the online aspect of my class. The code did not work and it said it did not recognize it. So I tried calling customer support and after waiting 30 minutes, I decided to wait for...
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I bought a new Pearson Computer Science book with their name on it, with an access code card in the book. It does not work. Pearson support tried 4 times to access the code. They say the code is available, but does not work. They said they would advance to next...
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#444966
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Order was placed in mid March. One month later the order has not been sent for delivery to our address. The item ordered was time sensitive as for the school year. The school year will end in six weeks. This book will only be used for the following four. Mid April I...
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Anonymous
Anonymous

They have you waiting for soooo long. Literally the worst customer service!

Anonymous
Pearsonhater

The worst customer service I have ever experienced. You are just a number. They don't care. Unfortunately throughout school and even when you have to take state boards for ce...

#401146
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I needed online technical support to rectify the online access. Unfortunately, the chat room person called Aron thank you have a great day while I still asking a question. Aron tried to defined there is not answer position. Finally, logged off without answering my...
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#375716
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They do not offer any customer assistance - their 24/7 available chat took 30 minutes holding to have someone answer who didn't ask me anything beyond why I was texting - then told me to download the latest Adobe (which I already had - but he didn't ask about),...
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