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It's cool, I don't need to turn in my calculus homework said NO ONE EVER. Pissed? Ya, their whole my math lab site went down (didn't work after clearing cache and history on 3 separate browsers, and rebooted) and kicked me out of my homework. I launched their...
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1.0
#595723
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I purchased an new version of e-text Auditing and Assurance Services: An Integrated Approach, Fifteenth Edition. On page xvii of the preface, it states "The educational version of ACL software is included with every new copy of this edition." No where is that version...
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#594435
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This is more of a technical problem. Not much to do with customer service although I have seen quite a few of them. What *** me off about Pearson is their over expensive online ***. Is MyStatLab really worth $110??? It's NOT! SOme things about it are ok, but what ***...
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1.5
#591750
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Working in MyITLab for Office 2013 over half of the questions are *** up to begin with and 98% of the time when you're actually doing a question correctly you still get the *** question wrong... Even trying to talk to customer support they disconnect you right in the...
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#590551
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There is never an option to purchase access to your course without purchasing the textbook. I DO NOT WANT THE TEXTBOOK. I can use the textbook for free at the library. I've done this every semester and it saves me thousands. They force you to buy the textbook with the...
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Anonymous
Anonymous

I believe all Pearson MyLab/Mastering products offer an option to purchase access WITHOUT the book. Which product are you referring to? I suggest you go to the product website...

3.3
I didn't like
  • Customer service
#589848
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Do you want access to a Mastering course from Pearson? Here is what will happen: 1) You will purchase the access code for too much money. 2) You will attempt to register. 3) You will receive an error telling you to contact customer support. 4) You will contact customer...
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Anonymous
anonymous

That was awesome you just explained my frustration with MyMathLab.

Anonymous
MSF

I was on the phone with these guys for four hours yesterday, and another hour this morning. They kept hanging up to me when I asked to speak to one of the higher ups. It's abs...

1.0
I didn't like
  • Price
  • Error messages
  • Technical support
#585678
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I have never gotten an access code for their online service that worked properly. There's always some massive problem that prevents me from being able to turn in my work or even access the class and costs another $100 of my money to fix. The worst customer service I...
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#582845
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I called the customer service regarding problems with my Access Code. I asked the lady, "Ma'am I am having a problem and cannot log into my accou-." Then she hung up..... WHAT?!??!?! This happened 3 times and i got frustrated and gave up. How can you hang up when...
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1.0
#581721
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The Access Code that I purchased for MyMathLab didn't work and I then wasted 4 hours talking to, and being put on hold by, 5 different people about why I was not able to get a CourseID created as the Homeschool parent. No one at their call center in India could...
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1.0
#573399
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The sales representative in Hawaii has treated this customer (a professor) with complete disrespect. He refused sample texts (for review to purchase as an order for the students...his entire job here) due to having sent a sample previously to one of the many campuses I...
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1.0
#570047
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