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I had purchased a brand new book with a brand new access code. When the code didn't work, I had to contact Pearson, then the bookstore. I was told I'd receive a reply in 24-48 hours. I waited nine days for a response. Felt like they had forgot about me. I sent an...
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Anonymous
PissedInVancouver

...one more thing...I didn't realize all of this until it was too late to get a refund from Amazon.ca.

Anonymous
PissedInVancouver

They got me too. I signed up for a class at BCIT here in Vancouver and the class required a particular textbook which I sourced at Amazon.ca instead of the BCIT bookstore. T...

#511258
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This company is a company that will not back their own product and will make every excuse as to why they won't help you instead of fixing and resolving a problem. They make the same box cover for the same class with different codes that do not work for the class...
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#505561
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I am very unhappy with the way Pearson Ed conducts it businesses. They are charging me $95.50 for an online access in mystatlab.com. With this I also get access to an etext, but if I want a book I have to print it myself. Unlike McGraw-Hill's Connect, they do not give...
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#486710
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Worst company I have ever had the misfortune of being taken advantage by. I am currently in college and am forced by my school to use their online labs as a portion of my on campus grades. I have failed two online classes, French and Trigonometry, because the answers...
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Anonymous
Anonymous

Pearson is money hungry thieves, us college students have enough people digging into our pockets. We are forced to be in debt by this corrupt system even before we get a real ...

laurellev87
laurellev87

Rob W. at Pearson,Pass along this:You're all a bunch of vultures.

#475938
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The customer support is not closely connected to the company or materials. Therefore, they could not given me alternate access to text needs to complete my assignments for my course work, which could affect my grade and therefore, financial aid. They should give me...
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I am using Pearson's MyMusicLab. The curriculum itself is great, however, it is rare for a test to be error free. The questions and music clips frequently don't match, right answers are marked wrong and many questions are vague and worded in such a way that there may...
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Anonymous
Disappointed in Pearson

I recently purchased an online product from Pearson and had an issue with the registration process. I tried to resolve via phone and chat but their reps seemed to be followin...

#459498
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When logging into this site it prompted the message invalid user information, so I sent an email asking for the correct one. They sent me the wrong information. So I e-mailed online support a week later they got back to me. I replied and waited almost another week. I...
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#450806
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Some of the homework assignments would not load completely. I called, tried the chat, & emailed the customer service about this issue. I hung up after waiting 2 hours by phone. I waited about an hour to an hour and a half for the chat. When I finally got someone...
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#449462
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I have tried calling tech support 7 times at different hours of the day and week. The 24/7 hour support is a lie. Personally I don't think they even have tech support. I spent a total of 14 hours on hold, 2 hours each call. I tried there "Live Chat" that they talk...
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Anonymous
A totally peeved off customer

I have been getting the run around for the past week. I can not get different groups of Pearson Tech support to coordinate to solve anything. I get stuck as the middle person....

Anonymous
Mary

I am currently on hold with the "live chat" and on the phone on hold with tech support - the site has been very slow to respond for over 5 hours. Just 2 days ago my chapters ...

#446526
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Purchased an Access Code for E-Text only to find out you cannot use the eText unless you have a course code. This is Ridiculous the content is already made why not have it available for self study. The pearson "My___Lab" is very difficult to navigate and help for...
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#445188
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