Pearson Education
Reviews and Complaints
E-text Pearson Page unavailable
Preferred solution: Let the company propose a solution
Pearson online resources
Ftce
My___Lab doesn't support new Mac Sierra OS
As impossible as it is to believe, Pearson hasn't updated its software to support the new Mac OS, Sierra. Thanks, Pearson, you just screwed over most University students.
Upon chatting with a support specialist, I was told that they, "haven't received this complaint yet, and will forward it on to the supervisor." Asking to be connected directly to the supervisor, the call was dropped. Instead of speaking with them, I emailed the Pearson engineering department directly, asking if they intend to support Sierra OS. They told me that they will email me when they are finally supporting it.
How did a company as prominent as Pearson Education miss the boat on supporting the new Mac OS?? Shame on them!
Preferred solution: Price reduction
Standalone vs. Modified
According to the course I'm taking at school, all I needed was to purchase the "Physics: Principles with Applications, Seventh Edition" by Giancoli. I purchased this access code through Amazon, but apparently I needed the "Modified Version" instead of the "Standalone." However, no where on the Access Code Card I received did it say "STANDALONE." The reason I purchased the code through Amazon was because it was very expensive online. Now I have wasted money and must STILL purchase through the Pearson website. I wish they were more clear. I at least wish they could extend my 14 day trial period so I would have time to make the new purchase. This is my grade and my future and I am very upset! Not only that but this isn't the first time my college has had an issue with Pearson. In fact, last semester my Chemistry course used this company and the department head decided to discontinue our use because there were just too many issues with homework assignment dates and times the system would shut down.
I'm extremely unhappy. I wish Pearson would fix it's customer service work and system, until then.. I think I'll just advocate for college professors to discontinue Pearson use. When there is an issue it affects students and money is an issue!
At least revoke the code I used so I can return the card!
As a person that personally works in Customer Service, there is always SOMETHING you can do. Pearson just resolves to do nothing and dissociate themselves from their customers.
- Wait time
- Customer service
- Product description
Preferred solution: Let the company propose a solution
Pearson Education Mymathlab Program Review
Terrible technical support
Absolutely horrible company. Their customer service reps barely speak english and the support tech team has no idea how to deal with the problems that arise.
Each time I have called in regard to an issue with Pearson Lab they spend days trying to understand the issue and have no idea how to fix it. They said they will send the issue to the "second level" and they will be in touch, but we have yet to hear back from them and it has been 9 days, which means that I am now 9 days behind on my assignments! I asked to talk to management or the second level but they are never available to speak with. I paid to use this service and it has been the worst experience of my college career!
- Customer service and
- Online support
Preferred solution: Fix the system glitch so I can complete my assignments
WORST for learning Data Anaylsis
Pearson Education - Website Review
Pearson= Garbage
Pearson is Garbage. I have used my Statlab and my Mathlab, both are just as bad.
The videos are from 1960's made by some *** who's got a half naked lady as his start menu photo...real professional.
The issues I have is that the majority of the time the site is down...so when am I supposed to get my homework done or take any quizzes...I guess never according to Pearson.
This company sucks, Someone please invest into something familiar but better, Ill gladly put the hundred I spend this semester towards a new company. Don't know how these people are in business.
Do not buy pearson revel
I loath the fact that I need to use this
- Entire system
Preferred solution: Make all classes with this program be labeled partly online. In order so I can avoid taking those classes
Pearson doesn't support apple users
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Verified Reviewer | York, PennsylvaniaPearson Education - Account Review from York, Pennsylvania
Pearson access code
Preferred solution: Price reduction
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Hopefully they'll update the requirements. Semester nearing it's ending, should of happened a long time ago.
I have this same problem! I have to go to a library just to complete my Stats and Astronomy homework which is extremely inconvenient! Pearson please update!!!