Anonymous
map-marker Iowa City, Iowa

E-text Pearson Page unavailable

I am trying to study and the access to the E-text is not available. I called the Support Phone and they do not have any idea what time it will be fixed and I'll be able to access my e-text. I have a lot of contents to study. This is not the first time I have problems with MyMarketingLab Pearson E-text. I already had a very stressful problem with my E-text access just right after buying my Access Code. At that time, I was not able to access the e-text and even after contacting the Pearson Technical Support and spending several hours on line chatting they just fixed it after 4 days.
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Reason of review:
access not available

Preferred solution: Let the company propose a solution

Anonymous

Pearson online resources

I have to use Pearson's Mastering Biology for my course. I am trying to utilize the learning resources, but I am constantly met with "We're sorry, the page you want is unavailable." Then when I try to contact their technical support, they require my user ID and password. Those are not being recognized. So I am essentially shut out from even registering my complaint. Not helpful and I have work that needs to be done, right away, not when they decide to get their page back up. What am I paying for? I am fully dependent upon their operation for my studies. I have at least made sure to have a physical textbook, but it doesn't help when I can't access the coursework.
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Reason of review:
Not as described/ advertised
Anonymous

Ftce

ive purchased all the books etc to study for these tests. they are expensive & they fail you by 10 points each time . if you want to challenge it you have to pay again as well as having to wait 30 or more days. this company should NOT be allowed to get away with this. they are making money off students who have enough with student loans by charging 220 per test & fail you .its a disgrace! majority of the answers that they state are correct on the multilpe choices questions actually can be multiple answers. they are committing a crime by doing this to us. we are here trying to graduate & help other children & they are taking our money. ive been interning,have gotten several job offers but cannot move ahead due to a test result that leaves us all debt. its really unfair,ive been excelling in all areas & it seems all they want is more money. somebody has to stand up & investigate this company .
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Davis, California

My___Lab doesn't support new Mac Sierra OS

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As impossible as it is to believe, Pearson hasn't updated its software to support the new Mac OS, Sierra. Thanks, Pearson, you just screwed over most University students.

Upon chatting with a support specialist, I was told that they, "haven't received this complaint yet, and will forward it on to the supervisor." Asking to be connected directly to the supervisor, the call was dropped. Instead of speaking with them, I emailed the Pearson engineering department directly, asking if they intend to support Sierra OS. They told me that they will email me when they are finally supporting it.

How did a company as prominent as Pearson Education miss the boat on supporting the new Mac OS?? Shame on them!

View full review
Loss:
$150
Reason of review:
Bad quality

Preferred solution: Price reduction

2 comments
Guest

Hopefully they'll update the requirements. Semester nearing it's ending, should of happened a long time ago.

Guest

I have this same problem! I have to go to a library just to complete my Stats and Astronomy homework which is extremely inconvenient! Pearson please update!!!

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Aitana Yxc
map-marker San Diego, California

Standalone vs. Modified

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Pearson Education - Standalone vs. Modified

According to the course I'm taking at school, all I needed was to purchase the "Physics: Principles with Applications, Seventh Edition" by Giancoli. I purchased this access code through Amazon, but apparently I needed the "Modified Version" instead of the "Standalone." However, no where on the Access Code Card I received did it say "STANDALONE." The reason I purchased the code through Amazon was because it was very expensive online. Now I have wasted money and must STILL purchase through the Pearson website. I wish they were more clear. I at least wish they could extend my 14 day trial period so I would have time to make the new purchase. This is my grade and my future and I am very upset! Not only that but this isn't the first time my college has had an issue with Pearson. In fact, last semester my Chemistry course used this company and the department head decided to discontinue our use because there were just too many issues with homework assignment dates and times the system would shut down.

I'm extremely unhappy. I wish Pearson would fix it's customer service work and system, until then.. I think I'll just advocate for college professors to discontinue Pearson use. When there is an issue it affects students and money is an issue!

At least revoke the code I used so I can return the card!

As a person that personally works in Customer Service, there is always SOMETHING you can do. Pearson just resolves to do nothing and dissociate themselves from their customers.

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Loss:
$72
Cons:
  • Wait time
  • Customer service
  • Product description
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Try to advocate yourself that Amazon is not affiliated with Pearson. Pearson can replace that if you purchased your access/books to their website. Amazon is selling a cheaper books and access code kits because some of them are used and mismatch products.

Anonymous

Pearson Education Mymathlab Program Review

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Pearson's MyStatLab is inconsistent and coded badly. Apparently, very few people at Pearson actually know how simple things like rounding rules or math actually works. Additionally, the interface mangles numbers consistently or sometimes displays one set of parameters, and then, in review, a different set of parameters are displayed, destroying your answer and/or grade.
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Reason of review:
Bad quality
Nate Kba
map-marker Jacksonville, Florida

Terrible technical support

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Absolutely horrible company. Their customer service reps barely speak english and the support tech team has no idea how to deal with the problems that arise.

Each time I have called in regard to an issue with Pearson Lab they spend days trying to understand the issue and have no idea how to fix it. They said they will send the issue to the "second level" and they will be in touch, but we have yet to hear back from them and it has been 9 days, which means that I am now 9 days behind on my assignments! I asked to talk to management or the second level but they are never available to speak with. I paid to use this service and it has been the worst experience of my college career!

View full review
Loss:
$125
Cons:
  • Customer service and
  • Online support
Reason of review:
Poor customer service

Preferred solution: Fix the system glitch so I can complete my assignments

1 comment
Guest

I am also having the same issues. I contacted the company I am taking the classes through, they utilize Pearson now just within the last 30 days, and I am 8 days unable to log in to my eBook. Ridiculous!!

Anonymous

WORST for learning Data Anaylsis

They don't show you ANY assistance in the practice quizzes or tests for my data analysis, just give the answer like that doesn't help me! Charge me $100 for a *** product that doesn't even help me learn. I have learned absolutely nothing from Pearson MyStatLab other than to take pics of answers and hope for the best. The people that created this must not understand that just giving the answer doesn't help at all. And college students are poor as it is, thanks to skyrocketing tuition where young people like me are in debt before anything, and I have to pay $100 for this garbage to do any homework. It is pathetic. I could have put that $100 towards something useful. I hope Khan Academy puts Pearson out of business.
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Reason of review:
Bad quality
Anonymous

Pearson Education - Website Review

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There was a loop in the program. A person representative told me to create a new account and to use the free trial period and to do my assignment on that. My prof said that was fine, but the free access button is programed with a loop so pressing it just brings you back to the screen before it asking you if you want the free access, yes I do, do you want the free access? Yes I do, do you want the free access? Yes I do, infinitely. I told them this and then they told me how sorry they were and that they understood how I felt. Then they said an engineer would look at it, but only after my assignment is due. Thanks
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Reason of review:
Damaged or defective
Anonymous
map-marker Mount Laurel, New Jersey

Pearson= Garbage

Pearson is Garbage. I have used my Statlab and my Mathlab, both are just as bad.

The videos are from 1960's made by some *** who's got a half naked lady as his start menu photo...real professional.

The issues I have is that the majority of the time the site is down...so when am I supposed to get my homework done or take any quizzes...I guess never according to Pearson.

This company sucks, Someone please invest into something familiar but better, Ill gladly put the hundred I spend this semester towards a new company. Don't know how these people are in business.

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Reason of review:
Bad quality
1 comment
Guest

Agreed this is the worst website I have ever had to use for a college class.

Anonymous

Do not buy pearson revel

I don't care what your teacher says, if he/she makes you get an online Pearson revel book, drop the class, switch majors, do anything in your power to not be stuck with this program. Don't listen to your parents, teachers, friends, counselors, nothing, this book is the worst thing that will happen to your life. {{redacted}}
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Reason of review:
Nothing really
Anonymous
map-marker Valhalla, New York

I loath the fact that I need to use this

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I took a PHYSICAL ON CAMPUS IN PERSON night class so I would not need to take an online class. The fact that I cannot pass my math class (that I had paid out of pocket) without this expensive and useless website makes me furious. College is expensive enough without this time consuming add-on. I go to physical in-person tutors when I need help, not this. You can't ask a program questions without a automatic answer. To wait for customer service is a waste. A person can only help so much over the phone or through emails. There should be a warning before you register for classes that a student must also complete these online labs along with your physical class. If I had known, I would have never taken this class. This is my genuine opinion with my experience with this product. I hope I never take a class with this program again.
View full review
Loss:
$230
Cons:
  • Entire system
Reason of review:
Pricing issue

Preferred solution: Make all classes with this program be labeled partly online. In order so I can avoid taking those classes

Anonymous
map-marker Somerville, Massachusetts

Pearson doesn't support apple users

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Schools should re-evaluate why they use Pearson Education. If you use an iPad for homework and quizzes, downloading the data sheets is impossible, and StatCrunch keeps coming up with errors ("An error has occurred!" "We apologize...") blah blah blah. They will keep doing this if schools don't insist that they get their act together. Schools should be helping their students get their work done, not allowing these companies to thwart them if they use apple hardware. Look at the poor rating Pearson gets from the students. Schools should listen to this and just withdraw their business. There are other companies, with better textbook writers and better support. If schools are going to require students to use web apps for homework and quizzes, then students need the access to be portable and accessible. Students are paying for this. Why are schools wasting their time and money?
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Reason of review:
Order processing issue
Jarrell Mxk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker York, Pennsylvania

Pearson Education - Account Review from York, Pennsylvania

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Their customer service is a joke. I have been trying to contact someone for about 6 hours. You click on "chat now", but you sit and wait for 30 mins or until you decide to click "cancel chat" because it is obvious no one will chat with you. My username and password suddenly stopped working today....while I was doing my homework. I cannot get a reset email sent to me. I was in a chat for about 10 minute, but was kicked out of that, too. Of course, the customer service tech never called me like she said she would, in case we were disconnected. This company sucks.
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Reason of review:
Damaged or defective
3 comments
Guest

I've been dealing with this issue for three days now. Nobody gets back to me, and I just had the most unhelpful customer service representative ever.

I'm pretty sure she was working from home, only when I threatened to speak to a supervisor she started talking again. I was basically in a call with 60 minutes of dead air silence. Cannot talk to a supervisor, cannot talk to high technical support.

Nobody can do anything for you. What a piece of ***.

Guest

How were you able to fix this problem? I've been on the phone for hours and my password won't work anymore.

Guest

I'm in the same situation right now I cannot get into my account. I have been on hold for forever. I have assignments to do on here and they obviously don't care.

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Anonymous
map-marker Old Tappan, New Jersey

Pearson access code

Paid for textbook /access code package in order to do self-study for Math 125 but cannot log in.Unable to get enrollment active course from teacher in U.S.,these so called tech support individuals at Pearson sound like a recording machine that apologize for inconvenience 100 times a minute with no real solution.I decided to speak to the supervisor but 1 hour later still no solution.Lucky I got the textbook in order for me to study but I find it unfair to pay for the code and not be able to use it. Outsourcing is a horrible thing this company does.We should have locals handle local business instead of people repeating scripted text to people with real concerns.
View full review
Loss:
$90
Reason of review:
Poor customer service

Preferred solution: Price reduction

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