Anonymous

MathXL

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This is my second semester using MathXL; I found it helpful last time but then some changes were made to the site between then and now. First, it is impossible to read the examples on the assignments.

It shows you a tiny little sliver of the problem at a time and you have to carefully scroll, very slowly so that you don't miss the next little sliver. It does the same with the "help me solve this" tool, and the textbook tool. WHY can't we view the example problems in a full sized window?! You can't even intuitively switch between viewing the example and the actual assignment to make sure you're following along.

The examples should open up in a full-size tab, not a tiny little ant-sized window that covers up the original problem. Second, I tried contacting Pearson support to give my complaint and offer a suggestion, and the person I spoke to could NOT understand what I was saying. They seemed to think that I was having some kind of user problem and kept walking me through steps to fix an issues I wasn't having. It didn't matter how many times I said "My problem is with the design of the site; I'm just trying to submit a complaint..." they just didn't understand.

It was a very frustrating experience. MathXL is completely useless if the tools to help you solve math problems aren't intuitive to use.

Please change the formatting of your site. Thank you.

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Cons:
  • Phone service
  • Product design
Reason of review:
MathXL is impossible to use; very frustrating, especially when you are trying to do homework and you're already struggling.

Preferred solution: Make MathXL more intuitive to use. This is a very simple design flaw that can be easily fixed.

1 comment
Guest

same

Camaria Bll

Extremely dissapointing experience with the assistance for Revel set-up

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I have been trying for several month to get Person's representatives/educators help with Revel set-up for Canvas for Psychobiology course. I have asked at least for a guide to do it myself (this is my first class offering on Canvas and Canvas system is new to our school) and I have not gotten any help or support after multiple e-mail requests to several Pearson's representatives. The term for offering my Psychobiology course is approaching very quickly and I strongly regret converting my course to Person's Revel. I am giving the Person's Revel customer service "0" star review and advice everybody to be extremely cautious switching to Pearson's Revel. It has been extremely disappointing experience.
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Cons:
  • Poor customer support
  • Poor support
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Cannot even purchase product.

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I can't even buy their product right now. Whenever I try to buy the program required for my class, the link directs to some page with a bunch of text. When I close the window and and click the link again it says there's an error with my account. I have already talked to two customer service representatives and one said my account was updating and to wait 24 hours, so I did and it did the same thing. The other said there was a glitch in my account and to wait 24 hours so the system can fix itself, but it still did the same thing. I think they both didn't know what was actually happening to my account so they both just told me to wait 24 hours. They probably weren't even doing anything to fix it. I don't understand why I have to wait 24 hours every time Pearson messes up.
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Cons:
  • Website
  • Poor customer support
Reason of review:
The site has a lot of problems.

Preferred solution: Fix your site so I can buy the required product for my class.

Anonymous

Charged twice and no response

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I purchased an item online for my Computer Science class my card was charged on Jan 24 and it was charged again on Jan 26 despite only purchasing it once. I tried to call customer service but she wasn't able to help me and asked me to email to pearson. Emailed pearson in the afternoon and no response up until now despite emailing them twice! This is the worst customer service ever and they even took my money. Tomorrow is saturday and I bet they are not gonna respond to my issue until monday. $93 is a lot of money and I dont care I will get it back with all means. Gonna tell the school not to use pearson anymore.
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Loss:
$93
Reason of review:
Poor customer service
Anonymous

Wish I had read the reviews here - Pearson Revel Art History is POOPOO

Their web site is slow and crashes. Every turn of the page tries to load some sort of media file...audio I presume.

It must be large. Sometimes I wait minutes for a page turn. Won't ever buy another product from this place. At this point The Art History Revel online book is 100% unusable.

I'd get more information by bashing a brick through my skull and then subsequently running over my computer with my truck. I feel like my pocket has been picked. EFF Pearson.

I've tried several times to reach their tech support to no avail. Fortunately the teacher doesn't teach much from the book and I can gather the information from elsewhere.

View full review
Loss:
$90
Pros:
  • Nada
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Cranbury, New Jersey

My Finance Lab

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What a horrible program, you put in the correct response and still get it wrong the books do not help learn the actual formulas because they like to elaborate so much to the point where you can not learn anything. The program is awful!!

I would never recommend this program to anyone, I have taken several other courses in finance but never with Pearson and I will make sure if the course is using Pearson to avoid it. it took me all of one week to decide to drop the course once I realized how horrible the format was.

Please avoid ! You can enter the correct answer and still get it wrong the computer wants it done one way and one way only doesnt matter if you get the problem correct or not

View full review
Loss:
$300
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

Pearson Education Account Review

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I need to get into my account but forgot my user name and pass word tried to get help no help as of yet, lashonblair@***l .com , please can someone help me please
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Anonymous

Overly Expensive

This website truly pick pockets student's wallets. I am taking my third online course through this website because of my college. I DREAD having to pay so much for one code / with or without a book. I am already struggling to pay for books for other classes. The least the website can do is offer reasonable prices for access codes. Students are having to pay for a book, an access code, and tuition. Please consider that Pearson. Using this website is just another dent in our wallets for students who are trying to learn. I would NOT recommend this website as a learning platform. Terrible. The other reviews will tell you the rest.
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Reason of review:
Pricing issue
Anonymous

Pearson Education - Website Review

For starters its a great way to get assignments done for college classes, however it is slow to load, it freezes, and my biggest complaint is that when you take a quiz and view your results i vot kicked out, or when it woukd let me view my results to see what i did wrong, i did what it wanted me to do on the retake with similar problems, numbers where right yet format was wrongm kinda confusing since when i went by the book it counted them wrong. When i lut it the way the website wanted it, it counted then wrong. Fix your *** stuff. I cannot afford to flunk this course.
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Reason of review:
Damaged or defective
Anonymous

Pearson Education - Customer Care Review

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I actually have a good review. Yes, the homework answer process is lengthy, Im aware. However, today i dealt with support for the first time and was highly pleased! I took a calc. Class last semester and had to withdraw, long story short i registered for it again this semester hoping my access code would still work. When i logged onto my account, it didnt. After calling i was told that the book had changed and I would have to get a new code. It was very disheartening since i pay for everything out of pocket and did not want to pay 100 dollars for a hw code i just bought last semester. The rep. Called me back about 10 minutes after we hung up to tell me that she was misinformed and that she would be sending a new code to me right away. I hope this helps anyone in the same situation!
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Reason of review:
Good customer service
Anonymous
map-marker Brandon, Florida

Server errors and *** IT support abound

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Pearson Education - Server errors and *** IT support abound

So I've had to buy this $120 program for school and have had the worst experience in the technical world I have ever had the displeasure of using. For one, the course ID wasn't working so I was stuck on IT support phone call for 45 MINUTES just to get my CASE NUMBER so that someone can EVENTUALLY fix the problem.

I hung up on that only to have my professor address the issue with pearson himself. Secondly, I have had my Etextbook have server errors so I cannot actually access the information I paid $120 to study. The kicker was I was going into live chat with someone from IT and their system was searching for someone to talk to for 30 MINUTES. Needless to say, I quit out of that.

I wish I could just throw this program away, but since they have the entire School System rigged to only use their utter ***, I have to use this program under the penalty of failing.

So I am being blackmailed and extorted by this god awful program to pass math and it needs to fix its hellacious program.

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Cons:
  • It support as well as their actual website errors
Reason of review:
poor customer service as well as terrible website access

Preferred solution: Deliver product or service ordered

Anonymous

Never order at Pearson book company

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I have oreder a book with Pearson on the 28 December, the have my money but i have no book and it has been 2 weeks. They have a non existant customer service, that hardly respond to my question on where about is my order and still had no refund neither. I wanted to buy books from an uk base company and didnt want to use amazone as i dislike the fact that they dont pay tax in uk. But now regret having used this one, as they are totaly unreliable. If i could only get my money back but had not received any message from them about my refund.
View full review
Loss:
$10
Cons:
  • Technical support
Reason of review:
Poor customer service

Preferred solution: Full refund

Resolved
Denys Jhi
map-marker San Francisco, California

Resolved: MyFinanceLab

Terrible experience with financial lab. It will give you 0 points only because your formula doesn't match what they have programmed!

I got crazy trying to figure out the mistake, however it just gave me 0 for correct answers only because I've calculated it differently. Not clear instructions and explanations. I hope my Professor will be able to adjust the grades, otherwise I will have to take the class somewhere else, because I don't want my grade to be discounted only because I have different thinking:(((((((

Would not recommend it for any of educational program.

Becides of a reduculosly expensive price (more than $400) for a book and an access code this educational material provides little opportunities to learn and no feedback. Required a lot of improvements

View full review
Loss:
$65
Cons:
  • Entire system
Reason of review:
Bad quality

Preferred solution: Adjust grades

1 comment
Denys Jhi

After a research I've learned that there is a possibility to see your mistakes and resubmit the assignments again after correcting them, what I did and was able to improve the grades. I am very happy with a product now, it is just requires more detailed explanation how to write formulas when performing calculations

Anonymous

This company is utter garbage.

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So I have a stat course that requires me to use MyStatLab, which in itself isn't a terrible product. My issue arose when I tried to purchase the access code after the trial expired.

Unfortunately for me, my account locked the day that my professor was supposed to be grading our assignments. I called Pearson because you would think this piece of *** company would be able to unlock their own software? Wrong. I got outsourced to foreigners that learned English out of a "Customer Service for Dummies, English version" book.

When I asked to speak to a supervisor, I got the same customer service representative back on the phone imitating a voice in a higher pitch. I hope the shack they're operating out of catches fire. He did not solve my issue.

This company is too expensive to outsource their calls to the middle of camel riding India/Bogota. This is ridiculous.

View full review
Cons:
  • Error messages
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Anonymous

Can't Reach a Trained Customer Service Rep

Very rude encounter with a supervisor after a day trying to locate my university's rep, in order to troubleshoot why the school was dropped from the portal menu - and as result, we do not exist. Presents a problem when 25 students call or email order the textbook assigned for class IF the university has been dropped. Instead of assistance, given a runaround and then told I'm rude for requesting - after long holds - that a tech person get back to me to reinstate the name of university. I'm so puzzled that a company that is in fierce competition to remain in a challenging market can dismiss the frustrations of all of the individuals weighing in here on this online review. Was actually informed as the final word from a supervisor, that she will pass the request along but that the designated referral 'reserves the right' not to return my call. Such an odd business model - dramatically different from the warm and competent folks I knew years back.
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Reason of review:
Poor customer service
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