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I have been unable to finish my homework without being upset because of a current problem with Pearson's MyMathLab. It took me 10 minutes just to input the symbol "<" into my math problem. 10 MINUTES. The system has been down for about 3-4 days, which conflicts with...
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26 comments
#2003345

I have the same issue now in April 2021. I waited 7 minutes for next question to come up on MYMATHLAB.

and I was an EXAM. Completely inacceptable.

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ID
#529940 Review #529940 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Pearson asks for customer input and claims it's important

Every time I have called Pearson in last weeks I have had to listen to a recording stating that I should tell the operator about my experience as feedback is important. No one is allowed to help. They listen to your input and tell you they can't transfer you to anyone that can. They offer no support. And no return calls. I tell them that that's not customer service and they get surly. What's the point of asking and saying input is important if the message is "buzz off." That's all i really had to say - but since I have to enter 100 words - I could really be unprofessional and expound on their rude and taunting employees. Hint - if you have trouble, call directory assistance and get their number in Amherst, MA and get the receptionist. She's almost as bad but you can wear her down....
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1 comment
#865555

Pearson is garbage, they steal your money especially making you buy dumb things that school requires you to buy which it shouldn't be like that we don't have loads of money like you corrupted money thieves, education is important should be affordable you guys know it should but profit over the Welfare of people always out weighs the company's greedy agenda

ID
#529510 Review #529510 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Reason of review
Poor customer service

Totally unexceptable business practice

I called Pearson after my access code stated an error had occurred, and upon trying again it said I now had an invalid code all together. This happened with three or four others from my class as well. After waiting on hold for over a hour(a hour and five minutes) someone finally answered. I was overwhelmed with joy! After giving my name, he then proceeded to tell me I had a static line and that he was going to have to disconnect the call. I pleaded frantically for him not to hang up as I ran around many different parts of my house, in hopes my service would improve. The reality of the situation was that there was no static, I could hear him perfectly. Not to mention I had four out of five service bars on my phone. This company is absolutely ridiculous. I am extremely irate at the whole process. You would think if call volume increases due to issues arising with everyone entering into a new a semester, they would hire temporary staff in order to handle the influx. Whoever is running this operation, is sure to fail, unless some drastic changes are made internally.
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2 comments
#865468

I had an issue where they're reported I had failed a content area test because one section was left blank. I called to ask how a system that wouldn't let me move forward on a question if I didn't pull the scroll bar all the way down even if I could see the entire question could let me skip an entire section?

I called four or five times a day and was told someone would call me back. They said it would take two-three business days. After six days, someone did call back and told me they couldn't do anything as I hadn't sent a written request. I informed them that I had sent email requests every day on their online form.

They couldn't use those forms. So I filled out a new form and they still haven't responded in any helpful way. Pearson is now hinting that I should callEvaluation Systems and "ask if they are sure that I failed." I called back to find out who Evaluation Systems is - and it turns out that it's a subsidiary of Pearson. So two weeks and hours on the phone later - it's unclear if I passed or not even though my score report clearly stated that one whole section was left blank and I missed the passing score by 6 points even with a blank section worth 1/5 of the total.

A simple answer should be easy - but now I have the feeling my score has changed and I don't know how or why or what I need to do to get my license. The ironic piece is that it's for a 7-12 license in Spanish.

I have been licensed k-12 in the same subject area for 24 years! I don't believe I failed the test - from the answers I got it seems more likely that their system screwed up.

#864271

Poor customer service...not helpful! VERY RUDE!

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ID
#526671 Review #526671 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$70
Preferred solution
Let the company propose a solution

Horrible customer service

I purchase an access code from my college book store and called pearson before opening it to confirm I had the correct one. After I waited one HOUR someone finally answered. The "tech" support guy stated that I did have the correct code for my class. After opening the code I attempted to sign into my class. Of course it wouldn't work. I called pearson back and waited another hour for someone to answer. The second "tech" person I spoke with stated I had the wrong course ID number and needed to contact my instructor. So I did and I had the correct ID number. Called tech support back, waited another hour for assistance. The person I spoke with stated she had to transfer me to a specialist. I then wait TWO HOURS and noone ever answered my call.
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ID
#526642 Review #526642 is a subjective opinion of poster.
I had purchased a brand new book with a brand new access code. When the code didn't work, I had to contact Pearson, then the bookstore. I was told I'd receive a reply in 24-48 hours. I waited nine days for a response. Felt like they had forgot about me. I sent an...
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2 comments
#889450

...one more thing...

I didn't realize all of this until it was too late to get a refund from Amazon.ca.

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ID
#511258 Review #511258 is a subjective opinion of poster.
Location
Mesa, Arizona
Loss
$167

Pearson Education - Class Education Review from Atlanta, Georgia

This company is a company that will not back their own product and will make every excuse as to why they won't help you instead of fixing and resolving a problem. They make the same box cover for the same class with different codes that do not work for the class your in and then tell you, you bought the wrong code to bad for you. They are confusing and do not care as long as they get or got their money. Do not use them ever if at all possible. I'm going to my college to petition them to stop using their product.
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ID
#505561 Review #505561 is a subjective opinion of poster.
Location
Atlanta, Georgia

Pearson Education is a Ripoff

I am very unhappy with the way Pearson Ed conducts it businesses. They are charging me $95.50 for an online access in mystatlab.com. With this I also get access to an etext, but if I want a book I have to print it myself. Unlike McGraw-Hill's Connect, they do not give the option of purchasing it without a book for a lower price. In my view they are abusing their power for the fact that we students need this access to pass the class. I do not view them as a helpful tool to help me get a better grade, but a burden. I just hope, schools take these bad reviews posted online in consideration and stop using Pearson Ed. products.
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ID
#486710 Review #486710 is a subjective opinion of poster.
Location
Ashburn, Virginia
Loss
$96

Pearson Happened!

Worst company I have ever had the misfortune of being taken advantage by. I am currently in college and am forced by my school to use their online labs as a portion of my on campus grades. I have failed two online classes, French and Trigonometry, because the answers I gave were not correct according to Pearson's online quizzes. This is contrary to the fact that while taking the online quizzes, I had the answers directly in front of me. The other problem is their eBook reader app. It doesn't work... at all! If I want to use the book I have to use a browser and be connected to the internet. This is not always possible for me. I also don't like the fact that this is just another way for a company to make money off of me for the "opportunity" of going to school. The cost of Pearson online classes should be added to the cost of my tuition and not a surprise when I get to class and hear about the cost while going the class syllabus.
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4 comments
#865558

Pearson is money hungry thieves, us college students have enough people digging into our pockets. We are forced to be in debt by this corrupt system even before we get a real job, it's total BS

#860189

Rob W. at Pearson,

Pass along this:

You're all a bunch of vultures.

#865559
@Amory

Thieves vultures both are accurate names for these corrupted people. Let education be affordable!!!!!

To the common people!!!! We all don't have tons of money like your company we make you what you are, we don't have to buy your junk!! And then where will be your revenue?! Oh wait college forces us to buy your junk!

Hey how about we go on strike from the educational corrupted system?

Anyone in? I know I am

#785904

Hi. My name is Rob W.

and I work at Pearson. I've passed along your complaint to my colleagues in sales, marketing, and customer service as part of our ongoing effort to improve our products and experiences for our customers.

If there's anything else you need, please post a private message on our Facebook page. Be sure to include your name, email address and/or telephone number so one of our representatives can work directly with you to resolve your complaint.

Thank you.

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ID
#475938 Review #475938 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$2000

Technical issue affecting access to materials paid for.

The customer support is not closely connected to the company or materials. Therefore, they could not given me alternate access to text needs to complete my assignments for my course work, which could affect my grade and therefore, financial aid. They should give me alternate access, such as an ebook copy but customer support can do nothing really. I am looking for a name in case I initiate a suit and I may be inclined to do that since I have been given no time frame of resolution, or alternatives. This is why they need to take customer service a little more seriously. It's not like people can just go to the library and borrow the book, or shell out another 70 bucks for another copy to be sent when you have an assignment due within days. It can completely seize one's ability to do their work. The name I am looking towards who oversees permissions on software use is Grace Mensah. If anyone is aware of a more appropriate person to direct legal issues such as this towards, please provide a name. whereas some may think a suit would be extreme, it's a due process when you have paid for something, plus, there are preliminary processes that can be directed at such people to let them know that you are kidding around. Some of us are very serious about our grades. The preliminary processes will give them notice to resolve it prior to suit but that a suit is coming. I put the lost amount at zero because it is yet to be determined. If I have to order a tangible book it will probably be around 70 dollars. If they keep it up and I fail math, it could cost me over a thousand.
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ID
#470645 Review #470645 is a subjective opinion of poster.
Location
Valdosta, Georgia
Service
Pearson Education Technical Support

Sloppy editing/bad tests and quizzes/no reply or changes after numerous complaints.

I am using Pearson's MyMusicLab. The curriculum itself is great, however, it is rare for a test to be error free. The questions and music clips frequently don't match, right answers are marked wrong and many questions are vague and worded in such a way that there may be a least two different answers. Questions at times are of a trivial nature and not used to emphasize the material that is of most importance. My professor has complained about specific problems, but no changes have been made. You would think that after three quarters changes could have been made. Thank you. Pearson is also unresponsive to my Anatomy and Physiology Professor, and the class has been unable to access the online portion of that book's curriculum.
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1 comment
#811588

I recently purchased an online product from Pearson and had an issue with the registration process. I tried to resolve via phone and chat but their reps seemed to be following a script and not really listening to the problem.

One accused me of not speaking to a previous rep and when I offered to fax a copy of the conversation, she found it in the computer. I was told that the problem would be resolved one way but later informed that I had to resolve it another way.

I will miss my first homework and quiz in the class due to Pearson. Thanks Pearson!

ID
#459498 Review #459498 is a subjective opinion of poster.
Location
Seattle, Washington

24/7 Online Support

When logging into this site it prompted the message invalid user information, so I sent an email asking for the correct one. They sent me the wrong information. So I e-mailed online support a week later they got back to me. I replied and waited almost another week. I tried calling and online chat but the wait was too long. After an entire month of waiting they sent the information to the wrong email and when I asked them to send it to the right one they couldn't until I somehow accessed their email and changed it to the correct email address. How am I supposed to do that if I cannot get to their email.
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ID
#450806 Review #450806 is a subjective opinion of poster.
Loss
$100

Awful customer service

Some of the homework assignments would not load completely. I called, tried the chat, & emailed the customer service about this issue. I hung up after waiting 2 hours by phone. I waited about an hour to an hour and a half for the chat. When I finally got someone on the chat, I asked my question & the person leaves & the chat is over! So i emailed them, it took them four days to reply. They replied on a Sunday at 2am, after my assignment was due, & after I'd spent 2 weeks trying to actually speak to someone. Their reply was them telling me that my due date had passed & their was nothing else they could do. I expect more from Pearson, especially when I paid $66 for homework assignments, & a total of $110 to include the ebook. I've been looking for a way to complain directly to the company, but I've found nothing so far.
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ID
#449462 Review #449462 is a subjective opinion of poster.
Location
Pinehurst, Texas
I have tried calling tech support 7 times at different hours of the day and week. The 24/7 hour support is a lie. Personally I don't think they even have tech support. I spent a total of 14 hours on hold, 2 hours each call. I tried there "Live Chat" that they talk...
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4 comments
#1564961

I got a *** bag tech that was lazy and lied about how our environment is not adequate. Just so he could leave for the day and be done with me. They are useless.

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ID
#446526 Review #446526 is a subjective opinion of poster.
Location
Palm Harbor, Florida
Loss
$100

Access Codes

Purchased an Access Code for E-Text only to find out you cannot use the eText unless you have a course code. This is Ridiculous the content is already made why not have it available for self study. The pearson "My___Lab" is very difficult to navigate and help for access code problems takes forever and leaves you disappointed since there is nothing they can do. I believe there is a lot of miscommunication between pearson and universities, they need to specify that if a prof is not going to use course content on their website then the students cannot have access to the eText
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ID
#445188 Review #445188 is a subjective opinion of poster.
Location
Edmonton, Alberta
Product
Pearson Education Website
Loss
$95

Snail-slow and *** staff

To communicate with an agent took 55 minutes (the original counter said the wait time was 45 minutes) for a Chat session (which, the website said, was the fastest way! Hah!). Then, when I was finally connected to Harriete, she kept on having me do the exact same things over and over that I had told her did not work (the registration screens). After each answer, I had to wait about 2-4 minutes for her to wake up from her silence. Even for simple questions as, "should I click on the 'I accept' button?" Then, I finally asked for a manager, and after a 20 minute wait, I get a fellow who apologizes that he's not a manager, but a "specialist" (he didn't bother to mention his specialty, but I suspect it's not efficient and attentive customer support). To make matters worse, the website is poorly designed with list of options in pull-down menus that you can only access by going 2-3 times inside the pull-down menu to "open" the sub-lists. Stay away from this company. They run a supremely mediocre online operation.
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ID
#445181 Review #445181 is a subjective opinion of poster.
Product
Pearson Education Website