Pearson Education
Reviews and Complaints
MathXL
This is my second semester using MathXL; I found it helpful last time but then some changes were made to the site between then and now. First, it is impossible to read the examples on the assignments.
It shows you a tiny little sliver of the problem at a time and you have to carefully scroll, very slowly so that you don't miss the next little sliver. It does the same with the "help me solve this" tool, and the textbook tool. WHY can't we view the example problems in a full sized window?! You can't even intuitively switch between viewing the example and the actual assignment to make sure you're following along.
The examples should open up in a full-size tab, not a tiny little ant-sized window that covers up the original problem. Second, I tried contacting Pearson support to give my complaint and offer a suggestion, and the person I spoke to could NOT understand what I was saying. They seemed to think that I was having some kind of user problem and kept walking me through steps to fix an issues I wasn't having. It didn't matter how many times I said "My problem is with the design of the site; I'm just trying to submit a complaint..." they just didn't understand.
It was a very frustrating experience. MathXL is completely useless if the tools to help you solve math problems aren't intuitive to use.
Please change the formatting of your site. Thank you.
- Phone service
- Product design
Preferred solution: Make MathXL more intuitive to use. This is a very simple design flaw that can be easily fixed.
Extremely dissapointing experience with the assistance for Revel set-up
- Poor customer support
- Poor support
Preferred solution: Let the company propose a solution
Cannot even purchase product.
- Website
- Poor customer support
Preferred solution: Fix your site so I can buy the required product for my class.
Charged twice and no response
Wish I had read the reviews here - Pearson Revel Art History is POOPOO
Their web site is slow and crashes. Every turn of the page tries to load some sort of media file...audio I presume.
It must be large. Sometimes I wait minutes for a page turn. Won't ever buy another product from this place. At this point The Art History Revel online book is 100% unusable.
I'd get more information by bashing a brick through my skull and then subsequently running over my computer with my truck. I feel like my pocket has been picked. EFF Pearson.
I've tried several times to reach their tech support to no avail. Fortunately the teacher doesn't teach much from the book and I can gather the information from elsewhere.
- Nada
Preferred solution: Full refund
My Finance Lab
What a horrible program, you put in the correct response and still get it wrong the books do not help learn the actual formulas because they like to elaborate so much to the point where you can not learn anything. The program is awful!!
I would never recommend this program to anyone, I have taken several other courses in finance but never with Pearson and I will make sure if the course is using Pearson to avoid it. it took me all of one week to decide to drop the course once I realized how horrible the format was.
Please avoid ! You can enter the correct answer and still get it wrong the computer wants it done one way and one way only doesnt matter if you get the problem correct or not
Preferred solution: Full refund
Pearson Education Account Review
Overly Expensive
Pearson Education - Website Review
Pearson Education - Customer Care Review
Server errors and *** IT support abound
So I've had to buy this $120 program for school and have had the worst experience in the technical world I have ever had the displeasure of using. For one, the course ID wasn't working so I was stuck on IT support phone call for 45 MINUTES just to get my CASE NUMBER so that someone can EVENTUALLY fix the problem.
I hung up on that only to have my professor address the issue with pearson himself. Secondly, I have had my Etextbook have server errors so I cannot actually access the information I paid $120 to study. The kicker was I was going into live chat with someone from IT and their system was searching for someone to talk to for 30 MINUTES. Needless to say, I quit out of that.
I wish I could just throw this program away, but since they have the entire School System rigged to only use their utter ***, I have to use this program under the penalty of failing.
So I am being blackmailed and extorted by this god awful program to pass math and it needs to fix its hellacious program.
- It support as well as their actual website errors
Preferred solution: Deliver product or service ordered
Never order at Pearson book company
- Technical support
Preferred solution: Full refund
Resolved: MyFinanceLab
Terrible experience with financial lab. It will give you 0 points only because your formula doesn't match what they have programmed!
I got crazy trying to figure out the mistake, however it just gave me 0 for correct answers only because I've calculated it differently. Not clear instructions and explanations. I hope my Professor will be able to adjust the grades, otherwise I will have to take the class somewhere else, because I don't want my grade to be discounted only because I have different thinking:(((((((
Would not recommend it for any of educational program.
Becides of a reduculosly expensive price (more than $400) for a book and an access code this educational material provides little opportunities to learn and no feedback. Required a lot of improvements
- Entire system
Preferred solution: Adjust grades
This company is utter garbage.
So I have a stat course that requires me to use MyStatLab, which in itself isn't a terrible product. My issue arose when I tried to purchase the access code after the trial expired.
Unfortunately for me, my account locked the day that my professor was supposed to be grading our assignments. I called Pearson because you would think this piece of *** company would be able to unlock their own software? Wrong. I got outsourced to foreigners that learned English out of a "Customer Service for Dummies, English version" book.
When I asked to speak to a supervisor, I got the same customer service representative back on the phone imitating a voice in a higher pitch. I hope the shack they're operating out of catches fire. He did not solve my issue.
This company is too expensive to outsource their calls to the middle of camel riding India/Bogota. This is ridiculous.
- Error messages
Preferred solution: Let the company propose a solution
Can't Reach a Trained Customer Service Rep
- Prev
- 1
- ...
- 101
- 102
- 103
- 104
- 105
- ...
- 116
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
same