Pearson Education
Reviews and Complaints
"System Maintenance" every weekend, can't do HW
My calculus class uses Pearson MyMathLab for online homework and almost every weekend now they perform system maintenance which leaves me unable to login and do my homework. I work during the day so I have to do my homework in the evenings on weekends and apparently that's the best time for them to shut down access for consumers.
Here's just one example: "Pearson will be performing maintenance on Saturday, June 10, 2017 from 8:00 pm ET to 10:00 am ET on Sunday, June 11, 2017. During this time frame you will not be able to access your course(s).
We appreciate your patience while we complete this maintenance. "
Maintenance resulting in awful grades
Absolutely disappointed
Dissatisfied Customer
REVEL is absolute garbage.
REVEL claims to be a textbook replacement with supplemental activities to aid in learning. Problem is, you cannot view the text alone without multiple "interactives" on every page which inevitably get skipped, and there is no way to prevent the quizzes from popping up periodically.
Even if you're just trying to read the chapter and do the assignment later. The "textbook" has been nothing but problems for me, freezing literally every 2 pages regardless of which browser you use. Customer support is almost non-existant.
There is clearly technical issues on their end which they refuse to address. Seems like colleges are scamming us out of quality education using terrible online assignment programs.
MyMathLab
- Inability to use their brains
- System
Preferred solution: Stop providing this service because you suck!
PearsonVue Customer Service is the Worst
I paid for and scheduled the CCNP ROUTE exam circa 11/2016 using my credit card. Given I had been working a lot with switching lately I decided to take the CCNP SWITCH exam instead and take the ROUTE exam later.
When I tried to cancel online to get the refund so I could use it to pay for the SWITCH exam the PearsonVue website flagged the card as invalid. The card is perfectly valid but the expiration date had recently been reached and a new card (same number) was issued with a new expiration date. Since PearsonVue.com is to antiquated to allow you to maintain your payment method(s) there is now way to update it. As such you have to call their horrible customer service and sit on hold for a very long time.
After 40 minutes of being on hold and listening to the idiotic messages about how much they care about my business I just hung up as I have too much else to get done to waste that amount of time. I just rescheduled the ROUTE exam for a couple of months out and am just going to pay for the SWITCH exam so I can get it done. Moreover PearsonVue does not publish any contact information on their PersonVue.com website or if they do it's well hidden. I had to search on the web to get the customer support number.
When the initial person answered they immediately apologized for the long wait time.
I have been CCNA certified for almost 10 years now and given my terrible experiences with PersonVue and the very poor quality of Cisco "professional" level tests I'm becoming increasingly inclined to say the *** with Cisco certification or any certification that uses this *** poor system. The whole IT certification business seems to have become incredibly poor over the last few years.
Absolutely Ridiculous
Mathlab
- Mathlab functioning
Thanks a lot Pearson
Extra tools
I have taken many classes on line and I HATE when the teacher chooses PEARSON, every semester is something with this site. This time, I chose to buy an e-text and give it a try, so started to use the "highlight" tool to help me study later on.
Well, when I went back to read my "notes" and "highlighted" areas, the yellow highlights were barely noticeable, nothing like it showed when I did it, nice and bright yellow, and could not find my notes. I have to constantly refresh the page because those tools stop working when ever it chooses to.
I will have to drop any professor that decides to use this site. Very disappointing.
- Slow system
I cannot finish my homework.
Second course taken
Preferred solution: Let the company propose a solution
Be prepared not to ever ask for a refund.
I purchased a book from the college bookstore for my son's computer class. While he was signing up, he told me he needed me to pay for a lab fee.
In a rush, I went ahead to pay with my credit card when and immediately discovered that the book had an access code. I tried to call Pearson Customer Service to let them know what happened only to find out that it was practically impossible to find a telephone number anywhere. I had somewhere to go, so I had to leave and come back to it later on. The weekend passed and I finally called someone on Monday who told me to send an email which I did.
A month later, they decided they would not give me a refund. I will never purchase anything from this company ever again.
All this for $42.50! I hope this company goes bankrupt!!!!
Preferred solution: Full refund
Stressful interface for already pressured students
This interface has probably led to many deaths. When syntax is an issue, there is no indication of what it wants.
This combined with the horrible assumption of perfection in keyboard accuracy leads to a large amount of wasted time for questions that if written out on paper would be faster and correct. I would love to know where the profit from this company if going. Obviously it's not going to the 1984 instructional videos, which are a joke.
How are students expected to follow along to video tutorials when you can't make out the writing on the screen. I waste so much effort trying to decode what I'm seeing that I can bot also follow along with the instructor.
- Prev
- 1
- ...
- 99
- 100
- 101
- 102
- 103
- ...
- 116
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Pearson Education products specially mymathlab is the best in the entire educational electronic platform. I have used the other systems none has the reliability and precision of mymathlab!
You can usually access your homework through mathxl which is a back route.
I had to use webassign for a previous algebra course, no issues and a far better learning experiencewith homework that was part of the learning experience rather than an assignment that had to be completed for a grade and you find yourself looking for examples elsewhere to complete it. The book is *** and how much maintenance does a site that runs a few simple programs need?A program that asks you a question, checks your response and than prints a response to the screen and also keeps track of statisics, Introductory Java. I guess all the traffic on their site during the summer could overwhelm their resources.