Anonymous

"System Maintenance" every weekend, can't do HW

My calculus class uses Pearson MyMathLab for online homework and almost every weekend now they perform system maintenance which leaves me unable to login and do my homework. I work during the day so I have to do my homework in the evenings on weekends and apparently that's the best time for them to shut down access for consumers.

Here's just one example: "Pearson will be performing maintenance on Saturday, June 10, 2017 from 8:00 pm ET to 10:00 am ET on Sunday, June 11, 2017. During this time frame you will not be able to access your course(s).

We appreciate your patience while we complete this maintenance. "

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3 comments
Guest

Pearson Education products specially mymathlab is the best in the entire educational electronic platform. I have used the other systems none has the reliability and precision of mymathlab!

Guest

You can usually access your homework through mathxl which is a back route.

Guest

I had to use webassign for a previous algebra course, no issues and a far better learning experiencewith homework that was part of the learning experience rather than an assignment that had to be completed for a grade and you find yourself looking for examples elsewhere to complete it. The book is *** and how much maintenance does a site that runs a few simple programs need?A program that asks you a question, checks your response and than prints a response to the screen and also keeps track of statisics, Introductory Java. I guess all the traffic on their site during the summer could overwhelm their resources.

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Anonymous

Maintenance resulting in awful grades

I work all week and spend my weekend completing notes and homework for my class. This being said, pearson scheduled maintenance repairs from 8 p.m Saturday to 12 p.m Sunday eastern time. I've been waiting all morning to finish my assignments , however, pearson extended the repair to last 2 more hours. It's 2 p.m and guess what, the website is still not working. Everything needs to be done by midnight which probably won't happen. My grades shouldn't have to suffer just because this *** company can't get it together!!! This is the third maintenance repair since I've started my class, which I began only three weeks ago. This is absurd, I should be able to access my account at any time considering I paid $150 for it.
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Reason of review:
Damaged or defective
Anonymous

Absolutely disappointed

I'm so sick of these website maintenances! Somehow, every single time I need to complete assignments (even when I want to complete them ahead of time) there is a site maintenance. They always say the website will be back up by a certain only for me to log on and see that they extended it. This is extremely aggravating and I seriously hate using Pearson. It was never this bad. I can't believe I have to pay $100+ just to gamble getting my assignments done on time! When I contact support, they're never any help. Like at ALL. I ask them a question about my account and why it won't let me do anything on it only for them to tell me that everything is fine on their end. And I thought WileyPlus was bad.
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Reason of review:
Damaged or defective
Anonymous

Dissatisfied Customer

Pearson e-text is supposed to make your learning and studying experience more convenient however, that has not been my experience. The e-text takes so long to load and on several occasions, I was not able to access it due to scheduled maintenance. I get it, online sites have to be serviced. However, when the service gets extended for an additional 14 hours, it becomes and inconvenience. This is not a free service. The fees for the texts vary but essentially you are paying around $100 to rent online access to material that you can only access sometimes. It's definitely not worth the money and all customer service says is "I'm sorry." Well, sorry isn't going to get my assignment submitted on time.
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Reason of review:
Damaged or defective
Anonymous
map-marker San Marcos, Texas

REVEL is absolute garbage.

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REVEL claims to be a textbook replacement with supplemental activities to aid in learning. Problem is, you cannot view the text alone without multiple "interactives" on every page which inevitably get skipped, and there is no way to prevent the quizzes from popping up periodically.

Even if you're just trying to read the chapter and do the assignment later. The "textbook" has been nothing but problems for me, freezing literally every 2 pages regardless of which browser you use. Customer support is almost non-existant.

There is clearly technical issues on their end which they refuse to address. Seems like colleges are scamming us out of quality education using terrible online assignment programs.

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Reason of review:
Bad quality
6 comments
Guest

I'm taking a computer science course on Java using Revel. The quizes and projects provide vague information (sometimes none) on what is expected as input, and I encountered various times where my output would look exactly as the expected output and still be marked as an error with no details on what the error was or anything.

This system definitely need refining and customer service is TRASH.

I contacted them, and they told me that the professor had to contact them with the issue (As if the professor was the one who sits through and submits all quizes and projects on the e-textbook). I seek to escalate this issue at my institution so that it will not be used in subsequent semesters.

Guest

I'm currently being forced to take a chapter quiz for a grade before having been presented the text of the chapter to read. I think that about sums up all I need to say about this piece of ***

Guest

revel is the absolute worst decision my professor could have made for a textbook. i have had overall three instances when it would sign me out and say i don't have access to this class and one of those three is today the day before my exam for the course.

Guest

Questions in most quizzes range from overtly simple to something so convoluted and awkwardly phrased that it almost sounds like it went through a poor translation or two. Answers also succumb to this flaw.

They can be straight-forward, or they can be derived from implicit text that wastes too much time explaining 'creative' metaphors or examples for concepts that could be stated in a small amount of words. No whole retakes.

No proctors to assist. Enjoy your permanent partial credit on a multiple choice question just because the individual who designed it lacks the mind to make it clear and understandable from the start.

Guest

This program is garbage. They say they offer 14 day trial but when it goes down for 5 days due to "maintenance" they say there is nothing they can do.

That they can not extend the time.

Nor offer free services. I had only 2 assignments to do and was forced to pay $86 for something that took me two hours to do

Guest

Yeah I am having to use it for my Psychology class and i freaken hate it. I want my paper book back. Better than this garbage and I can read it more effectively.

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Rosaly Fjl

MyMathLab

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Reading these reviews I am glad I'm not the only having these issues. I use the GI Bill so I cannot drop a class or else I have to pay them back. If I didn't I would have dropped this disaster at week 1! The tests are the majority of my grade and it is insanely picky about what you put. You put 3 decimals instead of 4 you got it wrong put 4 instead of 3 you got it wrong. I have even used online calculators to double check my answers sometimes triple check my answers and still get them wrong and its not like its a difficult problem its finding mean and mode, easy stuff. The questions are worded oddly and when you solve it the way they asked and not the way they thought you might answer it you get it wrong. Then each problem has 18 parts to it and it takes you a couple hours to answer 10 questions. This thing is a disaster and a waste of money, glad its a requirement for my school.
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Loss:
$110
Cons:
  • Inability to use their brains
  • System
Reason of review:
Bad quality

Preferred solution: Stop providing this service because you suck!

Anonymous

PearsonVue Customer Service is the Worst

I paid for and scheduled the CCNP ROUTE exam circa 11/2016 using my credit card. Given I had been working a lot with switching lately I decided to take the CCNP SWITCH exam instead and take the ROUTE exam later.

When I tried to cancel online to get the refund so I could use it to pay for the SWITCH exam the PearsonVue website flagged the card as invalid. The card is perfectly valid but the expiration date had recently been reached and a new card (same number) was issued with a new expiration date. Since PearsonVue.com is to antiquated to allow you to maintain your payment method(s) there is now way to update it. As such you have to call their horrible customer service and sit on hold for a very long time.

After 40 minutes of being on hold and listening to the idiotic messages about how much they care about my business I just hung up as I have too much else to get done to waste that amount of time. I just rescheduled the ROUTE exam for a couple of months out and am just going to pay for the SWITCH exam so I can get it done. Moreover PearsonVue does not publish any contact information on their PersonVue.com website or if they do it's well hidden. I had to search on the web to get the customer support number.

When the initial person answered they immediately apologized for the long wait time.

I have been CCNA certified for almost 10 years now and given my terrible experiences with PersonVue and the very poor quality of Cisco "professional" level tests I'm becoming increasingly inclined to say the *** with Cisco certification or any certification that uses this *** poor system. The whole IT certification business seems to have become incredibly poor over the last few years.

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Reason of review:
Poor customer service
2 comments
Guest

Yes They hide and you cannot get a straight answer and a new person each time

Guest

This company has no business evaluating student performance Its all about the almighty dollar $$$

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Anonymous

Absolutely Ridiculous

As I have seen in soooo many other comments, Pearson MML knows how to screw over their consumers. Thanks a bunch for this almost full days worth of scheduled maintenance! Not that I have a test due today or anything.....apparently their service blows because every weekend maintenance is absurd!
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Reason of review:
Bad quality
Anonymous

Mathlab

I had to use Mathlab as part of an online course. This was really annoying, as the app rejected correct answers. It's easy to see because it then displays just what you typed in. This affected my score. It was really expensive to buy the required access, so I didn't receive good service for the cost. I complained to the instructor in the course, but she said she couldn't do anything about the way the app works or the score, and that I would have to complain to Pearson. I'm making an A in the class, even with the problems, but I'm obsessive about my grades. This isn't my error, it's the programming. What goes wrong with it than it can't see the correct answer?
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Cons:
  • Mathlab functioning
Reason of review:
Bad quality
Anonymous

Thanks a lot Pearson

I have never dealt with so much site maintenance. I would just like to give a shout out to Pearson for deciding to do maintenance when i have a test due today!! Are you going to pay for my tuition next time?? This is absolutely ridiculous!
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Reason of review:
Bad quality
Anonymous

Extra tools

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Pearson Education - Extra tools

I have taken many classes on line and I HATE when the teacher chooses PEARSON, every semester is something with this site. This time, I chose to buy an e-text and give it a try, so started to use the "highlight" tool to help me study later on.

Well, when I went back to read my "notes" and "highlighted" areas, the yellow highlights were barely noticeable, nothing like it showed when I did it, nice and bright yellow, and could not find my notes. I have to constantly refresh the page because those tools stop working when ever it chooses to.

I will have to drop any professor that decides to use this site. Very disappointing.

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Cons:
  • Slow system
Reason of review:
Bad quality
Anonymous

I cannot finish my homework.

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Most of my semester was fine until the last month. Now I am sitting for 10 minutes at a time to input ONE answer to a FIVE part question, so now it will take me an entire day to finish a homework assignment. Over the course of a week I have tried to complete one assignment and cannot. There is no scheduled maintenance going on just poor servers. I am beyond irritated with the lack of customer support, they want me to jump through hoops and sign up just to even send them my situation. I should not have to deal with a communications gap and poor server management as someone who is expected to adhere by my due dates.
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Reason of review:
Bad quality
Anonymous

Second course taken

The Pearson math lab and physics lab are garbage. Poorly worded questions lead to frustrating experiences. Ambiguous examples and poor instructions. Also the idea of homework is to learn concepts but you loose points for using hints. Other courses I work the question, read the text/other resources till I learn the concept never worrying that I will not get credit if I try the question more than 5 times. There is no credit for your work nor is there feedback on your understanding of a concept other than your write or wrong. Pearson is taking education in the wrong direction. I now schedule my classes around professors that use Pearson online products. Pearson in the classroom is the sign of a lazy professor!
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Loss:
$70
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Lexington, Kentucky

Be prepared not to ever ask for a refund.

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I purchased a book from the college bookstore for my son's computer class. While he was signing up, he told me he needed me to pay for a lab fee.

In a rush, I went ahead to pay with my credit card when and immediately discovered that the book had an access code. I tried to call Pearson Customer Service to let them know what happened only to find out that it was practically impossible to find a telephone number anywhere. I had somewhere to go, so I had to leave and come back to it later on. The weekend passed and I finally called someone on Monday who told me to send an email which I did.

A month later, they decided they would not give me a refund. I will never purchase anything from this company ever again.

All this for $42.50! I hope this company goes bankrupt!!!!

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Loss:
$43
Reason of review:
Poor customer service

Preferred solution: Full refund

6 comments
Guest

Same here. I’m so over college.

90% of majors are a waste of time. And colleges know it. Unless you’re going to school to be a doctor or lawyer it is a waste. Get certifications.

Teach yourself online. Build an online resume showing what you know. This is the future. College is outdated.

Colleges graduates are working high schooler jobs. College isn’t getting another dime from me.

Guest

Same here. I’m so over college.

90% of majors are a scam and a waste of time. And colleges know it.

Marisa D Zdu

I had the same issue. I've been emailing them to see what is taking so long (it has been months) and they keep saying "wait 10-15 days", "wait 10 days we're having technical difficulties", "wait 3-4 days" and still nothing.

Guest
reply icon Replying to comment of Marisa D Zdu

Same here

Guest

I requested my refund for wrong purchase. But they never do it.

They only give you email to let you wait. They are cheat!!!

I paid $128 for book. I have never gotten any refund!

Guest

I have the same bad experience. I have not been able to get in contact with them, and by email no response.

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Anonymous

Stressful interface for already pressured students

Pearson Education - Stressful interface for already pressured students

This interface has probably led to many deaths. When syntax is an issue, there is no indication of what it wants.

This combined with the horrible assumption of perfection in keyboard accuracy leads to a large amount of wasted time for questions that if written out on paper would be faster and correct. I would love to know where the profit from this company if going. Obviously it's not going to the 1984 instructional videos, which are a joke.

How are students expected to follow along to video tutorials when you can't make out the writing on the screen. I waste so much effort trying to decode what I'm seeing that I can bot also follow along with the instructor.

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Reason of review:
Bad quality
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