Tucker B Rih

Hello, I am a student enrolled at Heartland Community College and I am taking conceptual physics 101. I purchased a loose leaf textbook and a mastering physics access code through Pearson. The access

Hello, I am a student enrolled at Heartland Community College and I am taking conceptual physics 101. I purchased a loose leaf textbook and a mastering physics access code through Pearson. The access code was working fine and now nothing shows up under active courses.
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Loss:
$80

Preferred solution: Let the company propose a solution

User's recommendation: terrible

Susan H Svj
map-marker Charlotte, North Carolina

Need help!

I would love to be able to get someone on the phone. My class ordered books, and two of the students received the wrong book. I dont know what to do I need help.
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Pros:
  • Books
  • Books and digital content
Cons:
  • Need help

Preferred solution: A phone call

Stefany G Yzz
map-marker Hialeah, Florida

Mistake in my application

My name is Stefany García Fraga. I complete my applications and put my full name. Now, when receive my confirmation schedule test appear Stefany García only. How can I do for add my full name ?
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Preferred solution: Wrong name

Bailey C Vnt

Paid for can not access

Last week I paid for lab mastering 18-week access for around $80 but when I get to get on it a few days later it brought me back to the original page where I need to pay to receive access.
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Loss:
$80

Preferred solution: Let the company propose a solution

Brenan Hse

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pompano Beach, Florida

Wrong number

I called the number you provide and it says wrong number for my area I need this to be solved today because I have a due date on this assignment
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Constantine K Wyc
map-marker Buffalo, New York

My order won't show up when I login

I ordered an online program for my class and although it was ordered last Thursday, the book does not appear when I login to my Pearson account. This is very frustrating due to the fact that I have an assignment due tomorrow. Please fix this. Thank you
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Preferred solution: Deliver product or service ordered

bryanna c Tuw

Unable to access textbook

I purchased my biology textbook last year, and bought the two year access. I am unable to access my textbook this year even though I paid extra last year for the extended access. Please reach back when you have a chance, so I can continue my access and do my assignments.
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Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy the two year access to a textbook because it is not automatically set the following years.

Anonymous
map-marker Charlotte, North Carolina

Text book missing

I ordered my book on the 7th of September and I still don't have a y txt book yet idk wats the hold up but I need my book ASAP
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Karissa M Dmb

Nothing happened

There was no one on the other end. Im stressed out because i need My book for class on Tuesday. I thought i would Have no issues ordering straight from the website.
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Preferred solution: Deliver product or service ordered

Daniel Y Eho

I need customer service help

Im trying to do homework for my college class. But I cant do it due to cyber problems and need help immediately
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Preferred solution: Customer service help

Anonymous

My assignments would not show

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I received help and figured out my assignments and how to work them. I have been struggling trying to find my assignments for a while now and it was great to receive help.
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User's recommendation: Very helpful and useful. I appreciate the help I received and looking forward to using this online website again in the future

Anonymous
map-marker Newark, New Jersey

Question on Purchase

I would like a refund please because what I purchased is not accessible for my class. The subscription I made does not give me access to my classes mastering A & P.
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Michael W Ohu

Cant reset password. Have tried all of the steps

I cannot reset my password (account mjwelsh@***.edu) no email or any link to try and reset it :(
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Preferred solution: CANT RESET MY PASSWORD

Mernoosh K

Need to talk about my daughters courses

We called to sign up for a course for my daughter going into freshman year of High school we asked what they thought?! Should we should sign her up for both Math and English and they said she can do it!

Her courses were activated after July 4th and ended on August 3rd. My poor daughter worked so hard and basically it was impossible to achieve and she failed both Math and English because she was overwhelmed with the exorbitant amount of work unfortunately they advised us incorrectly making her take both courses saying that she can do it. It has really stressed our whole family out and basically making her feel like a failure!

Perhaps if she had two months this would have been possible and they should have said one month is not enough.This is a huge financial hardship and we would like to request a refund. Thank you for understanding.

Mernoosh Kiani (Ariana Kiani)

714-326-**** please request a refund for the classesus

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Loss:
$700
Pros:
  • Good for longer term

Preferred solution: Full refund

Graceson Ari
map-marker Cranberry, Pennsylvania

Purchased access card

I purchased an access card through Westminster College campus store and it was through vital source. I purchased the Revel for social psychology access card. Why is it that I cannot log into my account and receive the access code
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