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1.3 Based on 69 reviews
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As impossible as it is to believe, Pearson hasn't updated its software to support the new Mac OS, Sierra. Thanks, Pearson, you just screwed over most University students. Upon chatting with a support specialist, I was told that they, "haven't received this complaint yet, and will forward it on to the supervisor." Asking to be connected directly to the supervisor, the call was dropped. Instead of speaking with them, I emailed the Pearson... Read more

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I like being able to do HW, the resources for learning & studying and even testing. However, getting customer support without jumping through hoops, needs substantial improvement. Too much red tape. For the record, the product is great but no immediate help for specific IT help.

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Unfortunately, I have been using this system for 3 years and I think one of the useless educational system in the US and it is all about the money. I am using it because It is mandatory. The teacher dropped my course because I could not register on time and the system had problem (you can not register now and you can try in one hour again…. again and again). Imagine I could not get my financial aid because they the teacher dropped my course (5... Read more

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Namely, their videos are unviewable in their Mathlab product. The very videos that are used to explain the methods for solving math problems consistently will not load beyond roughly 30%. There are multiples examples of Pearsons failure on youtube. I think I have succinctly described the problem. I fail to see why my complaint has to be 100 words in length. This seems quite arbitrary and unnecessary. Namely, their videos are unviewable in their... Read more

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After spending around a half hour on hold trying to reach customer support, I was greeted by a man who seemed in no apparent rush to accomplish anything. After repeatedly re-verifying the same information multiple times we finally determined I had acquired the wrong ISBN for an MYMIS Lab, even though it featured the same exact book and course. This should have only taken about one minute to figure out as I was providing him with their error code... Read more

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The accompanying textbook;Mathematical Ideas,for my math class,Math 115 does not teach the student anything about a particular point of a lesson and you end up completely unprepared for the homework. I feel blindsided every time I attempt my homework. The videos and accompanying textbook definitely need improvement. The corresponding video lessons also do not provide enough instruction for the homework problems. I am forced to look up and view... Read more

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REVEL claims to be a textbook replacement with supplemental activities to aid in learning. Problem is, you cannot view the text alone without multiple "interactives" on every page which inevitably get skipped, and there is no way to prevent the quizzes from popping up periodically. Even if you're just trying to read the chapter and do the assignment later. The "textbook" has been nothing but problems for me, freezing literally every 2 pages... Read more

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When you answer a question.. even if it is correct.. it will want for you to put it in another format (but won't tell you that until you fail!) So from one question to another.. the format they want is different. Until you experience this ***.. you won't understand. Colleges should go back to actual teaching.. this is ***. I am considering dropping out because of this issue. TO ALL colleges using this.. there is enough math anxiety in the... Read more

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My coursework has entirely disappeared from My Math lab and can't do my required Homework.. Also when I call to get help nobody answers the phone.. it directs you to a website.. For a multi million dollar business this is Ridonkulous !! Can somebody who can help retrieve the coursework etc for me , that I paid over 150.00 to get the access code for ..What's more important than your customers lol ?!! Can you please call my Professor at Coastline... Read more

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Pearson system is dysfunctional bueracracy at its finest. Wouldn't be surprised if this company is somehow connected to the Clintons. Customer service was poor, unprofessional and the operators barely understood English. Sometimes the tests themselves were severely flawed and incorrect. As just one example of what I and other students experienced: In both language classes, you would take the final and all the answers would mysteriously... Read more

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