Harry D Eii

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#5741018 
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Personal

Failure to provide necessary tax documents. Specifically, I need a 2023 IRS 1099 Form. In addition, I would like to receive my Royalty Check.
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Loss:
$6000

Preferred solution: Royalty check and IRS 1099 form

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Vaporeon E

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#5538979 
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NO *** PAGE NUMBERS!

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1.0
Pearson Education - NO *** PAGE NUMBERS!
Bought an eText. No. Page. Numbers. Go to search features so I can search the pages. IT IS GREYED OUT. YOU CAN'T USE IT. Try to contact customer service chat. 98TH IN LINE. There is no *** email to use for ongoing feedback. *** this company. I'm getting bootleg pdfs from now on. Monopoly *** scammers.
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Loss:
$45
Pros:
  • Online availability
Cons:
  • Everything pearson offers is a con

Preferred solution: Apology

User's recommendation: Steal. Do not use Pearson.

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Andelyn Xus

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 Verified Reviewer | map-marker Olney, Maryland
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#5731020 
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Code issue no existe ayuda cuando se busca lo de ustedes es negocio pague un costo alto por unos libros a los cuales no me dan acceso para escuchar los audios ustedes son unos estafadores

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1.0
que no compren estos libros porque está empresa es una estafa venden los libros y no dan código de acceso para escuchar los audios no sirven para nada son una completa estafa pague por unos libros a los cuales no tengo acceso de código
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Esther H Tjp

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 Verified Reviewer | map-marker Raleigh, North Carolina
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#5712189 
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My exam 190

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5.0
I had a problem to register my exam and the person was v patient with me. Later it was easy for me to register my exam.
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Lucero Dmm

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 Verified Reviewer | map-marker Hempstead, New York
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#5639565 
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Access code and course i'd

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4.5
First allow me to clear the air, I was not a pissed consumer. After the trial access, which I accepted after submitting my purchased code. The code needed to be resubmitted, and I was not aware that they would give a different code for the purchased code. But when I reached out to Pearson's technical support, I must say that the rep was very helpful and informative. At the end of the day I would like to thank that person and this company, for being accessible and attentive to my issue.
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User's recommendation: Any issues you may encounter, will get resolved. Be patient and appreciative.

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Vijay Pwu
map-marker Denver, Colorado
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#5632967 
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Bad website

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1.3
When the next page button is (accidentally) clicked twice, the website gets stuck between pages and I have to reload it to get back to reading. Cant read textbooks on my phone (says browser not supported. Tried 2 different browsers). Long sign-in process. Once it blocked me from accessing the textbook for the course for no reason whatsoever, Ive been reading this textbook for about a month already and had access to it for the entire semester (4 month). Had to contact customer support to get this fixed.
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User's recommendation: Don’t use it unless required by your institution

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Anonymous
map-marker Nairobi, Nairobi Province
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#5720275 
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Customer care

Terrible, they dont solve customer problems when you call they put you on hold for 15to 20 minutes and they told you to wait for 2to 3 minutes, horrible
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1
Harry D Eii

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#5740978 
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Royalties

I am still trying to connect with someone in the company who can provide me with information about my 1099 Form for 2023 as well as the amount of my royalty check. Your assistance is appreciated. Harry Daniels
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Loss:
$6

Preferred solution: 2023 1099 tax form and royalty check.

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Andelyn Xus

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 Verified Reviewer | map-marker Olney, Maryland
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#5734682 
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Code issue, está empresa es una estafa dan código que no funcionan y estarán a las personas comparando estos libros con códigos que no funcionan no se puede entrar para escuchar líos audios

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1.0
Con todo respeto ustedes son unos estafadores por qué comercian libros con códigos que no funcionan a las personas que queremos avanzar en aprender otro idioma nos esforzamos por trabajar y conseguir dinero para poder comprar estos libros esos códigos deben ser propios de la persona que los compra y poder utilizarlo cuantas veces quieren porque han comprado esos códigos y ustedes niegan ese derecho diciendo la estúpida excusa que solo una vez se puede utilizar ustedes son unos grandes estafadores pague $47.67 por unos libros que no funcionan ustedes son estafadores.
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Priscilla A Ptn
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#5552871 
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No resolution to the problem

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1.3
I want my students to have access to the Focus on Grammar course and nothing has worked after they registered. I have had several email exchanges and nothing has been helpful. Thousands of dollars for the program and have not been able to use it in three years. Although I love the Pearson literature books I cannot say anything close to that about the grammar books, and these are the books I need right now.
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Pros:
  • Literature

Preferred solution: A clear explanation to get my students into the books!

User's recommendation: Find another program

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Solomon F Mul
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#5628236 
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Set up a course.

A professor and teaching . The course has started but I could not sign in and allow my students to register. So I need help with login and loading the course.
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User's recommendation: Management

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Anonymous
map-marker Lake Oswego, Oregon
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#5528797 
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Activation of a book

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1.0
Took more than one hour still did not resolve my issue poor customer service. So much waste of money and time.
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Alea Bls
map-marker Bartlett, Illinois
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#5539476 
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They rip off students

Pearson only allows rental of its textbooks for 120 days. I will be taking a proctored exam at the end of my coursework, thus I would need to rent it AGAIN to review the content before my exam. This is unacceptable. This company makes enough profit off of a 120 day RENTAL *** purchase. Never want to have to rent from these rip off artists again. It's not right.
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User's recommendation: Pearson = Rip off.

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Albertia Kwz

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 Verified Reviewer | map-marker Kamas, Utah
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#5424855 
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They did not help me to buy a book

I didn’t like the attention, anybody helped me to buy a book Dear Pearson Could you help me to order or buy a Code Acces of MyEnglishLab ( Gold B1 Pre-First) or buy this book with MyEnglishLab access code I am in USA but I need the access code of MyEnglishLab for this book ( Gold B1 Pre- First) Thanks
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Tahoe Orf

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#5225699 
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Horrible customer service

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1.0
I called to ask a simple question. Customer service said I needed an account to access the information, when clearly it was information that shouting be transparent to a future customer. They refused to try to help, hiding behind their excuses. Then I asked for a supervisor, who repeated the same BS! Then I asked for his name and ID number to be able to leave feedback, and he said they are not allowed to give that information out! So what are they there for? Made me no longer what to be a future customer of Pearson!
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Preferred solution: Apology

User's recommendation: Avoid these jerks!

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Pierson Kht
map-marker Bloomfield, Connecticut
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#5449140 
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Appointment

I schedule my appointment to retake the exam nclex for lpn and I don't get back a response it's being more than a month
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