Pearson Education Complaints and Reviews

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    • Customer service10
    • Technical support8
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  • May 19
  • Schools
  • Gainesville, Florida
  • School Books
  • 15
  • REVIEW RATING 4/5

I ordered student book editions several times. First off all I have to call as there is no on-line order platform that contains the school books my children use in class. Difficult access and difficult to order the most rudimentary tool kids need for school. Delivery times are 7-10 working days far above any decent competitive book seller, and delivery is not free for a up-to 10 days surface... Read more

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  • May 05
  • Colleges and Universities
  • Laredo, Texas
  • Masteringaandp
  • 21
  • REVIEW RATING 4/5

i bought n access code for the mastering a&p i registered my code but was asked to submit my class course id every time i logged in being the first time i had ever used it i ever used it i thought it was normal or for security purposes until my grades are finally due i fail my class thanks to this access code not working i need a refund if possible another code for my class being retaken. i... Read more

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  • Apr 30
  • Education
  • Education Program
  • 110
  • REVIEW RATING 5/5

WHAT. How am I even supposed to answer this question? Horrible question, awkward responses, and terribly put together program. I can't believe I paid this much for a program that doesn't even make sense. Their textbook makes about as much sense as their question does. Ugh! I read the whole textbook, and when I go to the questions I feel like I'm trying to pull answers out of thin air. Thank God... Read more

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  • Apr 30
  • Education
  • Textbook
  • 18
  • REVIEW RATING 4/5

I have had multiple Pearson textbooks, as well as taking on SmartBook this semester (an online textbook/homework assignment program). First, they REQUIRE you to purchase the online textbook to use SmartBook, which is required for the class I'm taking. So, instead of spending a total of $70 for a used textbook and SmartBook, I had to pay a WHOPPING $250 for a textbook I RARELY use. To make... Read more

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  • Apr 20
  • Colleges and Universities
  • Schnecksville, Pennsylvania
  • Online Education
  • 38
  • REVIEW RATING 4/5

I've been using Pearson Labs for on-line college for 3 years now and have had errors on test materials, drop down boxes on tests or cells in tests that won't respond to mouse clicks. I have also had numerous site outages for as long as a day. Finally, customer service is never really able to assist you and claims you need to go back to your institution of higher learning to get a fix. Meanwhile... Read more

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  • Apr 20
  • Colleges and Universities
  • San Francisco, California
  • Educational Services
  • 34
  • REVIEW RATING 4/5

This website just crashed and I have test due. This isn't the first time as the exact same thing happened last quarter. Why do instructors keep using Pearson labs? Not only does it continually mark right answers as wrong or switch around your answer and mark it wrong but the website crashed at least once per week. Not only that they advertise "contact our 24x7 customer service" THEY HAVE NO... Read more

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  • Apr 20
  • Education
  • Asheville, North Carolina
  • Educational Services
  • 26
  • REVIEW RATING 4/5

The website is constantly CONSTANTLY down, claiming "authentication failure,". Far too expensive for the large amount of issues. Pearson provides little to no customer service, and the waiting time for an online chat is on average 45 minutes. The system is not an efficient one. I spent over $200 and can assure you I did not get my moneys worth. My professors are fed up with their horrible... Read more

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  • Apr 20
  • Colleges and Universities
  • Houston, Texas
  • Assessment Service
  • 2
  • 2
  • 236
  • REVIEW RATING 5/5

I have 3 assignments due and suddenly: "There is a problem with your authentication, possibly due to inactivity. For your safety, you have been logged out and must sign in again to continue." No chat, no phone number, no nothing. 5 minutes ago I had an A in this class - now I have a C. If assignments are due daily, then the site should operate daily. This platform will cost your students... Read more

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  • Apr 20
  • Colleges and Universities
  • Online Education
  • 7
  • REVIEW RATING 3/5

When I logged on to https://sso.rumba.pearsoncmg.com/sso/login?profile=snp&k12int=true&service=https://www.pearsonsuccessnet.com:443/snpapp/login/login.jsp , I got an alert from Google Chrome saying that it is using obsolete cryptography. I am very concerned about my privacy, especially considering the recent news about insecure websites. If this isn't fixed, hackers could find out... Read more

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  • Apr 20
  • Colleges and Universities
  • Calgary, Alberta
  • Online Education
  • 3
  • 3
  • 263
  • REVIEW RATING 5/5

Upon logging in to Pearson MyLab, the error message "There is a problem with your authentication, possibly due to inactivity. For your safety, you have been logged out and must sign in again to continue." persists. I am unable to reach customer support through their toll-free number as well as through their "live-chat". I understand that they are most likely overwhelmed with users attempting to... Read more

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