Pearson Education Complaints and Reviews

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Pearson Education
Main address: One Lake Street, 07458 Upper Saddle River New Jersey
800-922-0579 , ,
  • 18 complaints
  • $2.8K claimed losses
  • $154 average
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  • 2 days ago
  • Colleges and Universities
  • Access Code Error
  • 16

I called Pearson after my access code stated an error had occurred, and upon trying again it said I now had an invalid code all together. This happened with three or four others from my class as well. After waiting on hold for over a hour(a hour and five minutes) someone finally answered. I was overwhelmed with joy! After giving my name, he then proceeded to tell me I had a static line and that... Read more

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  • 2 days ago
  • Colleges and Universities
  • 6

I purchase an access code from my college book store and called pearson before opening it to confirm I had the correct one. After I waited one HOUR someone finally answered. The "tech" support guy stated that I did have the correct code for my class. After opening the code I attempted to sign into my class. Of course it wouldn't work. I called pearson back and waited another hour for someone to... Read more

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  • Jul 16
  • Education
  • Mesa, Arizona
  • Course Code
  • 58

I had purchased a brand new book with a brand new access code. When the code didn't work, I had to contact Pearson, then the bookstore. I was told I'd receive a reply in 24-48 hours. I waited nine days for a response. Felt like they had forgot about me. I sent an e-mail. They responded, "We have verified with the book store that we are sending out all the correct packages." I had to wait NINE... Read more

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  • Jul 02
  • Education
  • Atlanta, Georgia
  • Class Education
  • 14

This company is a company that will not back their own product and will make every excuse as to why they won't help you instead of fixing and resolving a problem. They make the same box cover for the same class with different codes that do not work for the class your in and then tell you, you bought the wrong code to bad for you. They are confusing and do not care as long as they get or got... Read more

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  • May 09
  • Colleges and Universities
  • Ashburn, Virginia
  • Mystatlab Online Exercises
  • 37

I am very unhappy with the way Pearson Ed conducts it businesses. They are charging me $95.50 for an online access in With this I also get access to an etext, but if I want a book I have to print it myself. Unlike McGraw-Hill's Connect, they do not give the option of purchasing it without a book for a lower price. In my view they are abusing their power for the fact that we... Read more

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  • Feb 16
  • Colleges and Universities
  • Denver, Colorado
  • Pearson Online
  • 2
  • 2
  • 68

Worst company I have ever had the misfortune of being taken advantage by. I am currently in college and am forced by my school to use their online labs as a portion of my on campus grades. I have failed two online classes, French and Trigonometry, because the answers I gave were not correct according to Pearson's online quizzes. This is contrary to the fact that while taking the online quizzes,... Read more

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  • Jan 13
  • Education
  • Valdosta, Georgia
  • Software Access
  • 44

The customer support is not closely connected to the company or materials. Therefore, they could not given me alternate access to text needs to complete my assignments for my course work, which could affect my grade and therefore, financial aid. They should give me alternate access, such as an ebook copy but customer support can do nothing really. I am looking for a name in case I initiate a suit... Read more

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  • Nov 23, 2013
  • Education
  • Seattle, Washington
  • Pearson Higher Education
  • 1
  • 1
  • 51

I am using Pearson's MyMusicLab. The curriculum itself is great, however, it is rare for a test to be error free. The questions and music clips frequently don't match, right answers are marked wrong and many questions are vague and worded in such a way that there may be a least two different answers. Questions at times are of a trivial nature and not used to emphasize the material that is of most... Read more

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  • Oct 03, 2013
  • Education
  • Online Support
  • 78

When logging into this site it prompted the message invalid user information, so I sent an email asking for the correct one. They sent me the wrong information. So I e-mailed online support a week later they got back to me. I replied and waited almost another week. I tried calling and online chat but the wait was too long. After an entire month of waiting they sent the information to the wrong... Read more

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  • Sep 26, 2013
  • Education
  • Homework Assignments
  • 43

Some of the homework assignments would not load completely. I called, tried the chat, & emailed the customer service about this issue. I hung up after waiting 2 hours by phone. I waited about an hour to an hour and a half for the chat. When I finally got someone on the chat, I asked my question & the person leaves & the chat is over! So i emailed them, it took them four days to... Read more

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