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1.2 Based on 63 reviews
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    • Customer service 17
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Bought college algebra with mymathlab. Did not receive mymathlab code. Was told i misplaced it and "oh well, you need to buy another code". Horrible customer service. Hope i never have to use anything from this company again.

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I've been dealing with this error for more than a few days now. I am so tired of this online classroom. I have called them and all they said was that they were going to send it to upper management; so far nothing has been done. Is this how a professional company works? How am I supposed to get a grade in the class when I can't work? I signed up for Vista Higher Learning for French and I had no problems at all--everything was so quick and easy.... Read more

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I find it utterly ridiculous that universities require this textbook and its associate lab (it this case (MyOMLab) only to find the "the access code doesn't work"...aka error code 84 This is the second overpriced book I've purchased from Pearson, and both time same error. The associated book "Operations Management, 12th edition" is so-so, but I am really ticked at having to waste my time repeatedly on a shoddy product (aka My OMLab), I would... Read more

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I've used Pearson before for a biology and another programming course and it turned out fine-- just your typical pay to complete homework assignments ***. Buggy system and not much help on assignments, but at least it worked and I could just do the assignments and get my grade. Now after using it a 3rd time; it decided to not work at all. I spent hours on phone and online chat customer service (after a ton of waiting) and they had me running... Read more

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Their customer service is a joke. I have been trying to contact someone for about 6 hours. You click on "chat now", but you sit and wait for 30 mins or until you decide to click "cancel chat" because it is obvious no one will chat with you. My username and password suddenly stopped working today....while I was doing my homework. I cannot get a reset email sent to me. I was in a chat for about 10 minute, but was kicked out of that, too. ... Read more

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So I've had to buy this $120 program for school and have had the worst experience in the technical world I have ever had the displeasure of using. For one, the course ID wasn't working so I was stuck on IT support phone call for 45 MINUTES just to get my CASE NUMBER so that someone can EVENTUALLY fix the problem. I hung up on that only to have my professor address the issue with pearson himself. Secondly, I have had my Etextbook have server... Read more

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Absolutely the worst possible online textbook/learning site I have ever come across. I've used multiple online educational services (such as Connect by Mcgraw) and this is hands down the worst program I have ever had the displeasure of using. The site is constantly down and pages take ages to load (nothing to do with my internet connection). I sit for 5 mins straight attempting to refresh the page but to no avail. I sincerely hope that the... Read more

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I called the support line today to get help on reading a letter in my access code that was written not clearly. The support agent was pretty rude and condescending. When I was trying to explain to her the letters in my access code she quickly got frustrated. I don't want to bring up that it seemed like English was her second language but it seemed that way. I just feel like if you are trying to support a customer you should do so in a... Read more

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i have 30 mbps internet but Pearson MyHistoryLab is 100 KBPS all other website are close to 30 mbps but the MyHistoryLab that i need for college is slow as a snail and takes longer to use it that to google the fact but i cant google as i have to use my history lab luckly my college paid for it but still i dont except a 200 dollar program to be slower than a free website I think Pearson does not realize their program is slow as they said it was... Read more

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Can't believe Universities make students buy this wasteful, overpriced, useless product. Could not even do my homework because of so many technical issues. Talk about taking advantage of students...

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