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1.2 Based on 57 reviews
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  • Customers like
    • Non 2
    • I love the interactivity 1
    • Set up and study plan is super helpful 1
  • Customers don't like
    • Customer service 17
    • Technical support 9
    • Price 7
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I have had several issues with customer service reps not knowing what is going on and passing the buck so to speak. Also, the system is always down for maintenance. When you contact Customer Service, they go through a try this list, which consumes a lot of time and you still have the same issue of them not knowing..It seems as though they just appease customers. The good side is the interactive studies and the way the labs are developed..But is... Read more

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Mymathlab is the worst possible math tool a college program can impose on a student. I have found myself wasting hours of valuable time in a mini-mester to figure out what the software wants me to answer as opposed to the answer I can mathematically prove. Because of Mymathlab, I have to work twice as hard because I am learning new math skills while also learning how to enter answers into the program. Somehow, my homework and practice quiz... Read more

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this company cannot get their act together. first they are expensive. second their books are ridiculously elaborate in describing their formulas, to the point of not being able to understand them. they do not offer any help in figuring anything out. And, god forbid you need to call their technical support, who will not let you talk to a supervisor, OR assist you in anything you can't do yourself. they literally told me they can only access... Read more

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The mymathlab website is completely awful. My biggest issue is with the educational videos I am supposed to have access to. Every single time I try to log in and watch a video, their atrocious video player refuses to work properly, and I can find myself spending upwards of 20 minutes just clicking and refreshing and trying weird "tricks" that have worked in the past to get a *** video to play. And no, this isn't an issue with me or my system, I... Read more

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Pearson puts out two incredibly similar textbooks "Introductory Chemistry" and "Introductory Chemistry Essentials." I needed to compare the two to determine which one students in my 80-person course should order. The customer service people at Pearson told me that both books were the exact same, tho they are not. That's not really their fault since those customer service LACK ACCESS to the books. So, it became my job to find my "Pearson rep;"... Read more

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Worst experience on an online course. Tech Support sucks, the worst I've ever encountered and I work in this field. The short end of this long story - they were incapable of figuring out why I couldn't get to my lessons, supplemental materials, quizzes etc but I can login and this took 4 weeks of me chasing after them to escalate the issue. I mean NO ONE had a clue as to why and then I kept starting over with background info- what do you people... Read more

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This company like most companys pay indian workers for their customer service. Which is supposed to be the leader on technology. Well they can not figure out how to make the payment option for the access work. Beyond upset and frustrated. After buy the access code they said it had already been used even though i had to actually scratch the film from the code. So i went to buy the access from the site but it has been down for days. Get on top of... Read more

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My Math Lab is sheer torture. It does nothing to explain the material, it is just a photocopy of the text book. I purchased the text book, but our professor requires us to access the identical information at My Math Lab. It is not formatted in a friendly way, cannot use down arrow on keyboard, must move hands and use sites arrow buttons. ALL tests are torture. The number of questions may indicate a VERY misleading 18, then most of the... Read more

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never picks up the phone. They are absolutely useless and horrendous. I cannot believe that they accept this as good customer service. I attempted to use my math lab login code and all I get is an error message on the site so I cannot access my materials and I am on a limited time frame to finish the course work. I have been on hold for over 40 minutes with no pick up at all. i will be sending emails to the head headquarters for this. I will not... Read more

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I don't know why they say 24/7 support when nobody is answering the phone. I have been on hold for hours and still nothing! They should change 24 hours to ZERO hour support! I just buy an access code from my college's bookstore and it say invalid and I had been trying to reach person helpdesk support to figure out the issue but all I was on hold. I'm getting tired and my phone is about to run out of battery soon from waiting for a very, very... Read more

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