Pearson Education Complaints and Reviews

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Pearson Education
Main address: One Lake Street, 07458 Upper Saddle River New Jersey
800-922-0579 , ,
  • 25 complaints
  • $3.1K claimed losses
  • $126 average
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  • Sep 18
  • Education
  • Poor Customer Service
  • 10

Every time I call Pearson's customer service, I have to wait for at least 20 minutes. There are so many different departments that can only help you with a very specific problem that you often have to talk to multiple departments (and wait in their corresponding lines). Most recently I was trying to reach the customer service representative that I had been working with a few days ago, but the... Read more

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  • Sep 16
  • Colleges and Universities
  • Online Education
  • 18
Pearson Education - Worst online learning service I've ever seen.
1 of 4

The software is lousy, the textbooks are overpriced, and support? what support? They made me pay TWICE b/c they happily took my payment but didn't give me access to my account b/c they require third party cookies which i block for security reasons which made their registration *** up. They would not get back to me within the two weeks i had to do my homework and auto-closed support tickets, i... Read more

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  • Sep 14
  • Colleges and Universities
  • Unprofessional Staff
  • 13

This is the worst customer service I have ever seen. Every single "tech" I chatted with was improperly trained and had a complete lack of knowledge. I have to fork over a TON of money for their useless product because my school demands this ridiculous act and I still cannot receive good service or even USE this product. It is nothing short of ridiculous. Pearson may literally be the worst... Read more

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  • Sep 08
  • Education
  • Mableton, Georgia
  • Online Homework
  • 1
  • 1
  • 33

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly put my horrible experience in... First, everything works fine, I created an account with a trial period, did all problems out of homework, logged off. I thought every time would be this easy, like most websites. I was severely mistaken... I tried to log on again and it told me... Read more

Was this review helpful? 2 0

     

  • Sep 04
  • Education
  • Poor Customer Service
  • 31

I used their temporary two week access just to give things a test run. Three days before the two weeks were up I purchased the $95.20 access to continue my class. I continued to log in for three days with no problems. On day four after paying for access, I have a message saying my trial had expired and I needed to pay. I contacted customer service (if you can actually call it that) and sat on... Read more

Was this review helpful? 1 0

     

  • Sep 04
  • Colleges and Universities
  • Slow Service
  • 1
  • 1
  • 27

I have been unable to finish my homework without being upset because of a current problem with Pearson's MyMathLab. It took me 10 minutes just to input the symbol "<" into my math problem. 10 MINUTES. The system has been down for about 3-4 days, which conflicts with my due dates for assignments. I never had this issue with Pearson my past two semesters. This is totally unacceptable. I also... Read more

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  • Sep 03
  • Education
  • Saint Paul, Minnesota
  • Rude Employees
  • 1
  • 1
  • 22

Every time I have called Pearson in last weeks I have had to listen to a recording stating that I should tell the operator about my experience as feedback is important. No one is allowed to help. They listen to your input and tell you they can't transfer you to anyone that can. They offer no support. And no return calls. I tell them that that's not customer service and they get surly. What's the... Read more

Was this review helpful? 2 0

     

  • Aug 27
  • Colleges and Universities
  • Access Code Error
  • 2
  • 2
  • 60

I called Pearson after my access code stated an error had occurred, and upon trying again it said I now had an invalid code all together. This happened with three or four others from my class as well. After waiting on hold for over a hour(a hour and five minutes) someone finally answered. I was overwhelmed with joy! After giving my name, he then proceeded to tell me I had a static line and that... Read more

Was this review helpful? 5 0

     

  • Aug 27
  • Colleges and Universities
  • Book Access Code
  • 31

I purchase an access code from my college book store and called pearson before opening it to confirm I had the correct one. After I waited one HOUR someone finally answered. The "tech" support guy stated that I did have the correct code for my class. After opening the code I attempted to sign into my class. Of course it wouldn't work. I called pearson back and waited another hour for someone to... Read more

Was this review helpful? 1 0

     

  • Jul 16
  • Education
  • Mesa, Arizona
  • Course Code
  • 80

I had purchased a brand new book with a brand new access code. When the code didn't work, I had to contact Pearson, then the bookstore. I was told I'd receive a reply in 24-48 hours. I waited nine days for a response. Felt like they had forgot about me. I sent an e-mail. They responded, "We have verified with the book store that we are sending out all the correct packages." I had to wait NINE... Read more

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