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  • Error messages1 votes
  • Returning book is impossible1 votes
  • Slow refund process1 votes
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  • 2 days ago
  • Colleges and Universities
  • Chicago, Illinois
  • Biology Mastering Course
  • 11
  • REVIEW RATING 5/5

Do you want access to a Mastering course from Pearson? Here is what will happen: 1) You will purchase the access code for too much money. 2) You will attempt to register. 3) You will receive an error telling you to contact customer support. 4) You will contact customer support. 5) Customer support will put you on hold for at least an hour. 6) You will contact someone who has no idea what he/she... Read more

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  • Jan 15
  • Colleges and Universities
  • Virginia Beach, Virginia
  • Online Education
  • 14
  • REVIEW RATING 4/5

I have never gotten an access code for their online service that worked properly. There's always some massive problem that prevents me from being able to turn in my work or even access the class and costs another $100 of my money to fix. The worst customer service I have ever encountered besides the USPS. All I have ever learned from this online classroom is how to have mounds of patience. ... Read more

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  • Jan 13
  • Colleges and Universities
  • Access Code
  • 19
  • REVIEW RATING 4/5

I called the customer service regarding problems with my Access Code. I asked the lady, "Ma'am I am having a problem and cannot log into my accou-." Then she hung up..... WHAT?!??!?! This happened 3 times and i got frustrated and gave up. How can you hang up when someone that purchased a product needs help. I kept trying to complete my sentence explaining my problem. This lady just kept... Read more

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  • Dec 22, 2014
  • Education
  • Mymathlab
  • 22
  • REVIEW RATING 4/5

The Access Code that I purchased for MyMathLab didn't work and I then wasted 4 hours talking to, and being put on hold by, 5 different people about why I was not able to get a CourseID created as the Homeschool parent. No one at their call center in India could understand me or help. Then I talked to "Monte" in the K-12 Sales Dept who put me back to the India call center and then was eventually... Read more

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  • Dec 15, 2014
  • Education
  • Honolulu, Hawaii
  • Representative
  • 29
  • REVIEW RATING 4/5

The sales representative in Hawaii has treated this customer (a professor) with complete disrespect. He refused sample texts (for review to purchase as an order for the students...his entire job here) due to having sent a sample previously to one of the many campuses I work. Literally, he made me feel as if I had stolen a text. This is so uncomfortable..without us reviewing texts, we buy... Read more

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  • Nov 25, 2014
  • Schools
  • Louisville, Colorado
  • Book
  • 37
  • REVIEW RATING 4/5

Returned book within 30 day policy. Book sent back to me. I re-sent it back & asked for credit - showed USPS tracking to PROVE book was returned on time. Now holding on 10th call - still waiting for credit to my visa. Last call to Rita - she talked to Chris in credit - who assured me credit would hit within 24-48 hours. It's now 12 days later - NO CREDIT on VISA. RIDICULOUS. Come on -... Read more

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  • Nov 11, 2014
  • Tutoring
  • Londonderry, New Hampshire
  • Bookstore
  • 276
  • REVIEW RATING 5/5
Pearson Education - Selling Re-Used Textbooks & Access Codes to College Students
1 of 6

As a community college student, clearly I'm not swimming in money; I'm TRYING to complete a simple 2 year degree at a community college to go to a University so hopefully from there, I can complete a degree in a Higher Education, giving me the opportunity to make some money or at least enough to pay off my debts :) 4-6 classes PER SEMESTER =is considered a full-time student 2-4 classes PER... Read more

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  • Oct 21, 2014
  • Education
  • College Station, Texas
  • Online Resources
  • 38
  • REVIEW RATING 3/5

We have to use an older version of Java to make TestNav work. We are manually un-installing Java 8! This is a security issue and very time consuming! I called their tech support and their guy was vey unhelpful and when I asked to speak to a supervisor I was told there wasn't one. UGH! They are the worst in regard to on-line testing and the book adoptions have been a nightmare, account creation... Read more

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  • Oct 09, 2014
  • Education
  • Online Test
  • 45
  • REVIEW RATING 4/5

Pearson's MyMathLab is nothing short of atrocious. They provide unclear directions and answer inputs often grade correct answers wrong because of format. Proof questions are often totally hit or miss as they ask for a single answer for a multistage proof. Customer service is not only always horrid, but usually nonexistent. I have never had problems with other online math labs like I have with... Read more

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  • Oct 09, 2014
  • Education
  • Math Lab Course
  • 39
  • REVIEW RATING 4/5

I had to call this morning about MyMathLab and imputing answer which it refused. the first agent did now how to help me and refused to transfer me to another person who could help me....he hung up on me. I called back and now this agent does not know how to impute the answer either. I have spent an hour on the phone trying to figure out how to impute an answer in mymathlab. If you look on "view... Read more

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