Pearson Education Complaints and Reviews

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Pearson Education
Main address: One Lake Street, 07458 Upper Saddle River New Jersey
800-922-0579 , ,
  • 32+1 mobile complaints
  • $3.9K claimed losses
  • $117 average
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  • Oct 21
  • Education
  • College Station, Texas
  • Online Resources
  • 7

We have to use an older version of Java to make TestNav work. We are manually un-installing Java 8! This is a security issue and very time consuming! I called their tech support and their guy was vey unhelpful and when I asked to speak to a supervisor I was told there wasn't one. UGH! They are the worst in regard to on-line testing and the book adoptions have been a nightmare, account creation... Read more

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  • Oct 09
  • Education
  • Online Test
  • 14

Pearson's MyMathLab is nothing short of atrocious. They provide unclear directions and answer inputs often grade correct answers wrong because of format. Proof questions are often totally hit or miss as they ask for a single answer for a multistage proof. Customer service is not only always horrid, but usually nonexistent. I have never had problems with other online math labs like I have with... Read more

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  • Oct 09
  • Education
  • Math Lab Course
  • 10

I had to call this morning about MyMathLab and imputing answer which it refused. the first agent did now how to help me and refused to transfer me to another person who could help me....he hung up on me. I called back and now this agent does not know how to impute the answer either. I have spent an hour on the phone trying to figure out how to impute an answer in mymathlab. If you look on "view... Read more

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I too am experiencing my math lab extremely slow.my work is taking me way too long to finish. This is ridiculous!! I tried a different computer just in case but no, it's the same thing. Pearson needs to get it together! Add comment

     

  • Sep 29
  • Colleges and Universities
  • Tappan, New York
  • Trial
  • 12

I was using the free trial. When free trial ended, the account got blocked not letting me register, on the SAME day when my homework was due. I called 3 times to the 24/7 customer support. All of them said you have to wait, there is nothing we can do. This whole process tok 4-5 hours. I could've submitted 2 HWs in that time. I am writing this in anger, but to go through this as a student on top... Read more

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  • Sep 25
  • Education
  • Knoxville, Tennessee
  • Online Education
  • 15

Where do I begin? The online grading is terrible. They don't support many web browsers. Their tech support is slower than cold molasses. Their websites are super slow, and I know it not my computer or connection. I my experience in college has been great with the exception of when I have to do my homework. I dread doing my homework because Pearson products are so terrible. Unfortunately this... Read more

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  • Sep 24
  • Colleges and Universities
  • College Station, Texas
  • Higher Education
  • 8

I have had to contact pearson 3 different times all in the past 4 hours and my problem has not only yet to be solved but is also WORSE than it was previously. My problem was simply that I could not access my course and needed to know why and how I go about solving that problem. I had purchased access, the etext, and catalytics through the temp access of the course so when the temp was up I still... Read more

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  • Sep 23
  • Education
  • Memphis, Tennessee
  • Rescheduled Test
  • 7

I rescheduled a test date. The screen showed me the test date and time and direction on what to bring and what not to bring. There were no other directions or buttons to click for conformation. I show up to the rescheduled test date and was turned away because a conformation email was never sent to me. I called Pearson and discussed with multiple people that the screen did not say click here for... Read more

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  • Sep 18
  • Education
  • Poor Customer Service
  • 18

Every time I call Pearson's customer service, I have to wait for at least 20 minutes. There are so many different departments that can only help you with a very specific problem that you often have to talk to multiple departments (and wait in their corresponding lines). Most recently I was trying to reach the customer service representative that I had been working with a few days ago, but the... Read more

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  • Sep 16
  • Colleges and Universities
  • Online Education
  • 52
Pearson Education - Worst online learning service I've ever seen.
1 of 4

The software is lousy, the textbooks are overpriced, and support? what support? They made me pay TWICE b/c they happily took my payment but didn't give me access to my account b/c they require third party cookies which i block for security reasons which made their registration *** up. They would not get back to me within the two weeks i had to do my homework and auto-closed support tickets, i... Read more

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