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  • Returning book is impossible1 votes
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  • Dec 15
  • Education
  • Honolulu, Hawaii
  • Representative
  • 9
  • REVIEW RATING 4/5

The sales representative in Hawaii has treated this customer (a professor) with complete disrespect. He refused sample texts (for review to purchase as an order for the students...his entire job here) due to having sent a sample previously to one of the many campuses I work. Literally, he made me feel as if I had stolen a text. This is so uncomfortable..without us reviewing texts, we buy... Read more

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  • Nov 25
  • Schools
  • Louisville, Colorado
  • Book
  • 19
  • REVIEW RATING 4/5

Returned book within 30 day policy. Book sent back to me. I re-sent it back & asked for credit - showed USPS tracking to PROVE book was returned on time. Now holding on 10th call - still waiting for credit to my visa. Last call to Rita - she talked to Chris in credit - who assured me credit would hit within 24-48 hours. It's now 12 days later - NO CREDIT on VISA. RIDICULOUS. Come on -... Read more

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  • Nov 11
  • Tutoring
  • Londonderry, New Hampshire
  • Bookstore
  • 140
  • REVIEW RATING 5/5
Pearson Education - Selling Re-Used Textbooks & Access Codes to College Students
1 of 6

As a community college student, clearly I'm not swimming in money; I'm TRYING to complete a simple 2 year degree at a community college to go to a University so hopefully from there, I can complete a degree in a Higher Education, giving me the opportunity to make some money or at least enough to pay off my debts :) 4-6 classes PER SEMESTER =is considered a full-time student 2-4 classes PER... Read more

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  • Oct 21
  • Education
  • College Station, Texas
  • Online Resources
  • 23
  • REVIEW RATING 3/5

We have to use an older version of Java to make TestNav work. We are manually un-installing Java 8! This is a security issue and very time consuming! I called their tech support and their guy was vey unhelpful and when I asked to speak to a supervisor I was told there wasn't one. UGH! They are the worst in regard to on-line testing and the book adoptions have been a nightmare, account creation... Read more

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  • Oct 09
  • Education
  • Online Test
  • 34
  • REVIEW RATING 4/5

Pearson's MyMathLab is nothing short of atrocious. They provide unclear directions and answer inputs often grade correct answers wrong because of format. Proof questions are often totally hit or miss as they ask for a single answer for a multistage proof. Customer service is not only always horrid, but usually nonexistent. I have never had problems with other online math labs like I have with... Read more

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  • Oct 09
  • Education
  • Math Lab Course
  • 27
  • REVIEW RATING 4/5

I had to call this morning about MyMathLab and imputing answer which it refused. the first agent did now how to help me and refused to transfer me to another person who could help me....he hung up on me. I called back and now this agent does not know how to impute the answer either. I have spent an hour on the phone trying to figure out how to impute an answer in mymathlab. If you look on "view... Read more

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I too am experiencing my math lab extremely slow.my work is taking me way too long to finish. This is ridiculous!! I tried a different computer just in case but no, it's the same thing. Pearson needs to get it together! Add comment

  • Sep 29
  • Colleges and Universities
  • Tappan, New York
  • Trial Membership
  • 18
  • REVIEW RATING 3/5

I was using the free trial. When free trial ended, the account got blocked not letting me register, on the SAME day when my homework was due. I called 3 times to the 24/7 customer support. All of them said you have to wait, there is nothing we can do. This whole process tok 4-5 hours. I could've submitted 2 HWs in that time. I am writing this in anger, but to go through this as a student on top... Read more

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  • Sep 25
  • Education
  • Knoxville, Tennessee
  • Online Education
  • 30
  • REVIEW RATING 3/5

Where do I begin? The online grading is terrible. They don't support many web browsers. Their tech support is slower than cold molasses. Their websites are super slow, and I know it not my computer or connection. I my experience in college has been great with the exception of when I have to do my homework. I dread doing my homework because Pearson products are so terrible. Unfortunately this... Read more

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  • Sep 24
  • Colleges and Universities
  • College Station, Texas
  • Higher Education
  • 18
  • REVIEW RATING 5/5

I have had to contact pearson 3 different times all in the past 4 hours and my problem has not only yet to be solved but is also WORSE than it was previously. My problem was simply that I could not access my course and needed to know why and how I go about solving that problem. I had purchased access, the etext, and catalytics through the temp access of the course so when the temp was up I still... Read more

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