Pearson Education Complaints and Reviews

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    • Customer service12
    • Technical support9
    • Price7

  • 22 hours ago
  • Education
  • Access Code
  • 5

I called technical support because my access code was incomplete. The last section of the code was completely cut off. I was on hold for 30+ minutes. When I was finally able to speak with the technical support assistant, she hung up the phone before even saying, "Hello". I also tried to use the live chat feature and it never connects me with an available agent. It states "We will assign you... Read more

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  • Aug 22
  • Education
  • Laurel, Maryland
  • Pearson Education Access Code
  • 1
  • 1
  • 28
  • REVIEW RATING 4/5

I am very concern about how you train your employees at Pearson. I was on the phone with one of your customer services representative who indicated I need to call the college for ISBN number before I can purchase the Access Code. She then gave me a reference number 150822-000770 that will allow the next representative to pick up from where we left off. I called back with the ISBN and gave the... Read more

Was this review helpful? 1 0

  • Aug 22
  • Education
  • Pearson Vue Test
  • 10
  • REVIEW RATING 3/5

As an 'highly effective' educator for twelve years, with two masters degrees, I needed to take a Pearson exam to obtain my SBL license. I signed up, and entered the facility. Within minutes jack hammers began to wail and vibrate through the testing center. Construction was underway on the floor above. No advance notice of this ( no change of venue), no practice for this little disturbance at... Read more

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  • Aug 12
  • Colleges and Universities
  • Ruston, Louisiana
  • Pearson Education Exam Preparation Materials
  • 60
  • REVIEW RATING 5/5

I am so glad to finally be in my last year of college. Let me tell you, going into debt to pay for school to take classes I hate and will never use sure is fun. I am on my last 2 math and science courses. All of these classes use Pearson products which are exorbitantly priced to say the least. Over $100 per math class to access my required materials, and for my chemistry class? The required... Read more

Was this review helpful? 2 0

  • Jul 14
  • Education
  • Florida, United States
  • Pearson Education Instructional Resources
  • 41
  • REVIEW RATING 4/5

I wanted to know why a current version of a college textbook was withdrawn from sales. (I have used editions of this textbook for 12 years.) I submitted an on-line query and received no answer. I looked up my "rep" and got an e-mail to a general department with no name of a rep. I looked for a phone number anywhere on the site, and there was none. I even tried the number listed on the Better... Read more

Was this review helpful? 2 0

  • Jun 30
  • Education
  • Durham, North Carolina
  • Book
  • 31
  • REVIEW RATING 3/5

Ordered book on line since the company according to the college failed to print and ship the amount of books request by the college. The day after we ordered, the other half of the books were delivered to the college. Called the company to tell them to cancel order as well as canceled online and they shipped 24 hours later after we cancel and charge my account. Sent book back once we received it... Read more

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  • Jun 16
  • Schools
  • Newbury, New Hampshire
  • 39
  • REVIEW RATING 3/5

I have just spend 30 minutes trying to locate a product and then a phone number without success on either! If I could change curriculum products immediately I would as I have totally had it with Pearson. Each year, orders are incorrect and return policies are a hassle and now this huge waste of time tops it all off! In addition to this, I went to search for a rep in my areas and put in the... Read more

Was this review helpful? 1 0

  • May 19
  • Schools
  • Gainesville, Florida
  • School Books
  • 47
  • REVIEW RATING 4/5

I ordered student book editions several times. First off all I have to call as there is no on-line order platform that contains the school books my children use in class. Difficult access and difficult to order the most rudimentary tool kids need for school. Delivery times are 7-10 working days far above any decent competitive book seller, and delivery is not free for a up-to 10 days surface... Read more

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  • May 05
  • Colleges and Universities
  • Laredo, Texas
  • Masteringaandp
  • 47
  • REVIEW RATING 4/5

i bought n access code for the mastering a&p i registered my code but was asked to submit my class course id every time i logged in being the first time i had ever used it i ever used it i thought it was normal or for security purposes until my grades are finally due i fail my class thanks to this access code not working i need a refund if possible another code for my class being retaken. i... Read more

Was this review helpful? 0 0

  • Apr 30
  • Education
  • Education Program
  • 189
  • REVIEW RATING 5/5

WHAT. How am I even supposed to answer this question? Horrible question, awkward responses, and terribly put together program. I can't believe I paid this much for a program that doesn't even make sense. Their textbook makes about as much sense as their question does. Ugh! I read the whole textbook, and when I go to the questions I feel like I'm trying to pull answers out of thin air. Thank God... Read more

Was this review helpful? 4 0
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