Pearson Education Complaints and Reviews

1.4
  • Customer service3 votes
  • Technical support2 votes
  • Error messages2 votes
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  • 22 hours ago
  • Education
  • Riverside, Rhode Island
  • 4
  • REVIEW RATING 4/5

This has become a huge waste of time because I have to gather grades, reset assignments, check assignments, ... It just waters down my piddly pay to virtually nothing waiting. Pearson cries poor constantly but they really need to consider the services they sell and how they market them to schools and districts. Administrators have no clue and believe the sales pitch. Argh!!! I've been writing for... Read more

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  • 2 days ago
  • Colleges and Universities
  • Provo, Utah
  • Math Lab Course
  • 7
  • REVIEW RATING 4/5

I have taken several classes through Pearson. Most of my classes have a lab like MyMathLab, MyAccountingLab, MyEconLab and some other labs. If you click on a wrong question, it takes about 10-15 minutes to tell you that the question is wrong! And I usually have to exit out of everything and sign back in and start all over on that problem! My home work takes 10x longer because I am waiting for... Read more

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  • Feb 16
  • Colleges and Universities
  • Denver, Colorado
  • Mymathlab Website
  • 37
  • REVIEW RATING 3/5

It's cool, I don't need to turn in my calculus homework said NO ONE EVER. Pissed? Ya, their whole my math lab site went down (didn't work after clearing cache and history on 3 separate browsers, and rebooted) and kicked me out of my homework. I launched their idiotic live help thing and the estimated 8 minutes turned into over an hour....and their 15 minute wait for phone help? After an hour... Read more

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  • Feb 12
  • Education
  • New York, New York
  • Auditing And Assurance Services
  • 18
  • REVIEW RATING 4/5

I purchased an new version of e-text Auditing and Assurance Services: An Integrated Approach, Fifteenth Edition. On page xvii of the preface, it states "The educational version of ACL software is included with every new copy of this edition." No where is that version found. Me and my school have contacted Pearson via chat, phone and email. I spent hours trying to resolve this. They essentially... Read more

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  • Feb 07
  • Education
  • Fort Worth, Texas
  • Online Education
  • 25
  • REVIEW RATING 4/5

This is more of a technical problem. Not much to do with customer service although I have seen quite a few of them. What *** me off about Pearson is their over expensive online ***. Is MyStatLab really worth $110??? It's NOT! SOme things about it are ok, but what *** me off i working MY *** OFF on a question and then it saying its wrong but not giving me cred about at least what I did right! What... Read more

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  • Feb 04
  • Software
  • Seneca, South Carolina
  • Myitlab
  • 24
  • REVIEW RATING 4/5

Working in MyITLab for Office 2013 over half of the questions are *** up to begin with and 98% of the time when you're actually doing a question correctly you still get the *** question wrong... Even trying to talk to customer support they disconnect you right in the middle of telling them your problem and when they do answer they give you a complete *** answer that has absolutely nothing to do... Read more

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  • Feb 02
  • Education
  • Textbook
  • 20
  • REVIEW RATING 3/5

There is never an option to purchase access to your course without purchasing the textbook. I DO NOT WANT THE TEXTBOOK. I can use the textbook for free at the library. I've done this every semester and it saves me thousands. They force you to buy the textbook with the access code because they know you can't take the course without access to their website. They're bullies, and that's what makes me... Read more

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  • Jan 22
  • Colleges and Universities
  • Chicago, Illinois
  • Biology Mastering Course
  • 1
  • 1
  • 58
  • REVIEW RATING 5/5

Do you want access to a Mastering course from Pearson? Here is what will happen: 1) You will purchase the access code for too much money. 2) You will attempt to register. 3) You will receive an error telling you to contact customer support. 4) You will contact customer support. 5) Customer support will put you on hold for at least an hour. 6) You will contact someone who has no idea what he/she... Read more

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  • Jan 15
  • Colleges and Universities
  • Virginia Beach, Virginia
  • Online Education
  • 36
  • REVIEW RATING 4/5

I have never gotten an access code for their online service that worked properly. There's always some massive problem that prevents me from being able to turn in my work or even access the class and costs another $100 of my money to fix. The worst customer service I have ever encountered besides the USPS. All I have ever learned from this online classroom is how to have mounds of patience. ... Read more

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  • Jan 13
  • Colleges and Universities
  • Access Code
  • 44
  • REVIEW RATING 4/5

I called the customer service regarding problems with my Access Code. I asked the lady, "Ma'am I am having a problem and cannot log into my accou-." Then she hung up..... WHAT?!??!?! This happened 3 times and i got frustrated and gave up. How can you hang up when someone that purchased a product needs help. I kept trying to complete my sentence explaining my problem. This lady just kept... Read more

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